[{"reviewer":"Edith Starr","starRating":"FIVE","comment":"I visited this store and I was absolutely blown away by their customer service. I spoke with three different associates and they were all fantastic. They were through and answered all my questions. I would highly recommend to anyone who is looking for glasses.","updateTime":"2026-03-24T01:13:37.093036Z"},{"reviewer":"Qais Jessa","starRating":"FIVE","updateTime":"2026-03-21T21:50:43.815305Z"},{"reviewer":"Maria Servano","starRating":"FIVE","comment":"The service in Pearl Vision Chinook is excellent! Tarbinder is so accommodating, very kind and treat every customer very important!","updateTime":"2026-03-20T14:29:30.793451Z"},{"reviewer":"SL Zhu","starRating":"FIVE","comment":"Great customer service! The nose pads of my glasses got smashed completely flat and the staff fixed them for me even though I didn’t buy my glasses from them. This is life saving. Really appreciate this","updateTime":"2026-03-19T01:29:22.752797Z"},{"reviewer":"Danita Henderson","starRating":"FIVE","comment":"The ladies at the front desk were top-notch excellent service professional. I would recommend anyone go see this company . Lisa and Samira were amazing and we had a lot of fun. Because as you know, trying to find a good pair of glasses, like Trying to find a good bra or a bathing suit 😉\nAll light hearted kidding aside I would highly recommend anyone go in there and see these ladies. Their vibes and aura are very welcoming Kind and very professional Thank you for your excellent customer service","updateTime":"2026-03-12T15:09:18.710180Z"},{"reviewer":"Vaibhav Sharma","starRating":"FIVE","comment":"Samira is super nice, she helped me find the right sunglasses and her knowledge for all the options for lenses is impeccable. The process was so easy and I got my sunglasses early than expected. 10/10 100 percent would recommend.","updateTime":"2026-03-10T18:21:48.123307Z"},{"reviewer":"John Campbell","starRating":"FIVE","comment":"What an awesome experience. I came in with cracked lenses in my Costa sunglasses. Tarbinder was so gracious! She told me that she might not be able to get out the old lens. It was hard, but she stuck with it. Soon we had both replacement lenses back in my Costas. With a smile. I am so very grateful. Totally will bring my eyeglasses business back here!!!","updateTime":"2026-03-06T19:11:41.329976Z"},{"reviewer":"Mitch","starRating":"FIVE","comment":"Big thanks to Cindy! Excellent service and super friendly—my children's new glasses are perfect.","updateTime":"2026-03-03T22:51:16.720240Z"},{"reviewer":"Rachel Oliver","starRating":"FIVE","comment":"I was visiting from outside of Calgary and was warmly received and helped with a minor adjustment to my frames! Lovely to know that I can pop in if ever an emergency arises.","updateTime":"2026-03-01T04:18:28.528678Z"},{"reviewer":"Hashir Khan","starRating":"FIVE","comment":"Ms. Carla was amazing and best time is she was so patient and amazing person\n\n⭐️⭐️⭐️⭐️⭐️","updateTime":"2026-02-28T22:15:21.211419Z"},{"reviewer":"Mark Skidmore","starRating":"FIVE","comment":"This is not my first nor will it be my last visit to this location. I have had several interactions with Samira. What an asset to this company and location. when you walk in she has the biggest brightest smile and greets you with such warmth. I had a set of safety glasses that I bought about a year ago and lost the nose piece, she had gone and looked for several minutes and then came up with a solution and fixed them for me.\n\nThank you Samira for all of your help again and I wish you all the best in your life as you seem to be an amazing person.\n\nHave a great day,","updateTime":"2026-02-26T18:24:40.214448Z"},{"reviewer":"Elizabeth Ferrero","starRating":"FIVE","comment":"Chidimma at Pearle Vision was very helpful, knowledgeable, and understanding. She gave me a good deal on 2 pairs of lovely glasses. Thank you!","updateTime":"2026-02-21T15:42:47.242249Z"},{"reviewer":"Mrugen Bhatt","starRating":"FIVE","comment":"Thanks to Dr. Rahim for comprehensive eye exam. He corrected my vision and nothing can be better than that. Also, excellent service next door where you can find ample of good frames for your prescription.","updateTime":"2026-01-27T17:10:28.386835Z"},{"reviewer":"ijeoma inwere","starRating":"FIVE","comment":"Samira was sweet, nice, helpful and very professional. She was patient and worked with my to find the best frames and lenses for my need. Thanks Samira","updateTime":"2026-01-16T23:57:01.715897Z"},{"reviewer":"Kimia F","starRating":"FIVE","comment":"Thank you Samira for helping me get a new pair of glasses! 10/10 service and very sweet and fun to talk to :)","updateTime":"2026-01-08T18:16:57.719615Z"},{"reviewer":"Mathew LOBB","starRating":"FIVE","comment":"Tarbinder was very kind, professional and helped me pick out the perfect glasses. I am very happy with the experience and highly recommend her. She is an asset to the organization.","updateTime":"2025-12-30T03:59:19.153841Z"},{"reviewer":"J","starRating":"ONE","comment":"Polite but unwilling to measure pupillary distance unless ordering glasses directly through them. Ultimately unhelpful.\n\nEditing to reply to the owner’s reply: the time to provide customer service was when I was in the store asking to have my pupillary distance measured.\n\nThe illogical excuse provide by the staff was both unhelpful and against the overall optical health of the public.\n\nDemanding that customers purchase frames from your location else otherwise be refused service to provide measurement for the correct fitting and pupillary distance of eyewear is both disingenuous to the overall optical health of potential customers and selfish, gatekeeping behaviour by an industry that’s already struggling to keep up with online sales.\n\nSorry, but no, I won’t be phoning your number, and I would advise you review the optical industry as a whole, with this nonsense approach to preventing better outcomes for all.\n\nBehaving as a doctor who won’t provide health care without purchasing the pharmaceutical prescriptions from you is both inappropriate but exactly what stores like yours do.\n\nYou lost a potential customer that day because had you provide service instead of hiding behind nonsense, I would have perused your selection, but you didn’t even want to help.","updateTime":"2025-12-23T00:47:49.905315Z"},{"reviewer":"Taylor Aloe","starRating":"FIVE","comment":"Amazing customer service! Very welcoming and accommodating.","updateTime":"2025-12-06T18:47:13.263472Z"},{"reviewer":"Fely Skelly","starRating":"FIVE","comment":"Kyle assisted me with the purchase of some new glasses. I just wanted to say thank for his excellent customer service!","updateTime":"2025-12-06T00:39:15.942370Z"},{"reviewer":"M D","starRating":"ONE","comment":"They didn’t offer 40% off lenses UNTIL WE GOT UP and leave. As we were getting up, the selling agent asked what was our budget and said they would “try to match”, that’s when we were told about the 40% off on lenses. I dont know why it wasn’t mentioned until we were leaving to check another store.","updateTime":"2025-12-05T22:35:32.957016Z"},{"reviewer":"Angela Schneider","starRating":"FIVE","updateTime":"2025-12-04T03:23:24.472179Z"},{"reviewer":"Linda Ware","starRating":"FIVE","comment":"Chidimma was so wonderful helping me with my Oakley sunglasses. I appreciated the wide variety of options for glasses. I will definitely return again!","updateTime":"2025-11-28T19:44:40.199425Z"},{"reviewer":"gerry martens","starRating":"FIVE","comment":"Exemplary service above and beyond.\nCindy was kind enough to save my Sunday.\nMy contacts were next door to this store and she had keys on a SUNDAY to retrieve them.\nSpecial person she is, very kind and concerned.\nPearl is great cause of these people, and I can tell she enjoys her work.\nTherefore, I am recommending this store to you, because you want and need people who care and strive to make your view on the world clearer.\nThanks Cindy, ya made my day.","updateTime":"2025-11-16T18:06:30.457444Z"},{"reviewer":"Iliyan 123","starRating":"FIVE","comment":"I was having lots of issues with my frames, so I came in for a frame adjustment. I raised my concerns with Simran and I told her my frames kept giving me headaches and that my nose bridge felt uncomfortable. She adjsuted my frames and also made sure that they sat on my face comfortably. Ever since then my headaches and discomfort have not been a problem.","updateTime":"2025-11-14T21:04:41.075206Z"},{"reviewer":"Mia Lauren","starRating":"FIVE","comment":"I came in for a frame adjustment on my new glasses, and Simran was the best person to help! She was very informative when I had questions about the fit, and adjusted my frames accordingly. Now I can actually work without my glasses sliding down my nose haha!","updateTime":"2025-11-14T20:41:47.206003Z"},{"reviewer":"Hussain Omari","starRating":"FIVE","updateTime":"2025-11-13T23:09:07.718467Z"},{"reviewer":"Pankti Thakkar","starRating":"FIVE","comment":"Simran was really helpful at the Chinook store! Thank you for the wonderful experience:)","updateTime":"2025-11-13T00:18:00.131092Z"},{"reviewer":"Amina Afzal","starRating":"FIVE","comment":"Tarbinder was helping me and she was so lovely! Every time I’m in the store, I look for her. I was here 2 years ago and got my glasses from her and now I refuse to buy glasses anywhere else. I saw a pair I loved at sunglass hut and i just had to come back and ask them if they had that model here and Tarbinder looked it up and ordered it for me! It’s such a pleasure just speaking to her and my husband and I will definitely be returning!","updateTime":"2025-11-11T01:52:03.571347Z"},{"reviewer":"David Chung","starRating":"FIVE","comment":"Great, prompt service. Thank you","updateTime":"2025-11-07T02:22:45.329519Z"},{"reviewer":"Arthur James Alanas","starRating":"FIVE","comment":"Very nice and welcoming atmosphere, thank you so much.","updateTime":"2025-11-03T02:56:03.785039Z"},{"reviewer":"Sameh","starRating":"FIVE","comment":"Carla was quite helpful and friendly. She adjusted my glasses and was quite patient with the process.","updateTime":"2025-10-23T02:54:18.215850Z"},{"reviewer":"Kingsley Ugbabe","starRating":"FIVE","comment":"I’m really impressed with the service at Pearl Vision. From the moment I walked in, I was welcomed with kindness and care. The optometrist was attentive and made sure I understood my results clearly. I never felt rushed, and the staff helped me choose the perfect pair of glasses. Great customer service and excellent eye care — I’ll definitely be coming back!","updateTime":"2025-10-22T19:54:28.264573Z"},{"reviewer":"Janay Glover","starRating":"FIVE","comment":"Wow! Exceptional customer service, friendly staff and great variety of frames from budget conscious to the higher-end luxury brands.\n\nI've had the pleasure to be helped by Ms. Eliza Urbina (Lisa), who's knowledgeable and easy to talk too. She makes purchasing glasses a fun experience, I know I'm getting a good quality product that works best for my lifestyle.\nThank you and I always look forward to coming here and getting new glasses!","updateTime":"2025-10-22T18:27:13.002795Z"},{"reviewer":"Jordan","starRating":"TWO","comment":"Over priced lenses and frames..plus they try to add on lots of extras. Look around before you buy here. I was quoted double and ended up getting my frames and lenses somewhere else for half the price. The optometrist next door is good..but take your prescription else where.","updateTime":"2025-10-21T15:47:35.109558Z"},{"reviewer":"Jackeline Bautista","starRating":"FIVE","comment":"All team members were very helpful. I recommend this optical store.","updateTime":"2025-10-21T01:22:54.739378Z"},{"reviewer":"Barbara McCulley - Janke","starRating":"FIVE","comment":"Great customer service at this location. I had bought a pair from a different location and wasn't happy with them. They exchange my original purchase as they didn't fit right. Help me find a pair that fit better and looked better then my first pair. Thank you Cindy and team.","updateTime":"2025-10-11T05:50:34.111070Z"},{"reviewer":"Ron Janke","starRating":"FIVE","comment":"An absolutely fantastic experience. I wish all my shopping ventures could go so well.","updateTime":"2025-10-04T22:55:45.666972Z"},{"reviewer":"Mark Beach","starRating":"FIVE","comment":"My experience with the Doctor was engaging and professional at the highest level. Competent and caring with top notch communication skills. Rod from the retail side proved just as able. Rod addressed every concern I had with patience and with the same level of professionalism. Great value in product and more so with the people that clearly represent the great Value at PEARLE Vision.","updateTime":"2025-10-01T05:03:01.583428Z"},{"reviewer":"Vineeth Menon","starRating":"ONE","comment":"Extremely disappointed & angry to see a young sales lady being almost reprimanded in front of several customers by the older Woman today afternoon. Felt really bad seeing how she was treated. A little respect to your fellow colleague goes a long way.","updateTime":"2025-10-01T03:07:56.845769Z"},{"reviewer":"Kevin Bello","starRating":"FIVE","updateTime":"2025-10-01T02:42:03.099191Z"},{"reviewer":"Vijaya Banerjee","starRating":"FIVE","comment":"Wonderful customer service. Staff is very helpful and always makes you feel welcomed. Highly recommend!!","updateTime":"2025-09-27T19:27:45.974169Z"},{"reviewer":"dan halverson","starRating":"FIVE","comment":"Great service.\nJust ask for rob.\nLots of experience and very helpful.","updateTime":"2025-09-24T14:28:19.952349Z"},{"reviewer":"Nathaly Oyanedel","starRating":"FIVE","comment":"I had a wonderful experience! The girl (Mira)\nwho helped me with my glasses was extremely kind and patient. She explained everything clearly, took her time, and made sure I felt comfortable with my choice. I really appreciated her professionalism and the friendly way she attended me. Highly recommend!","updateTime":"2025-09-18T00:40:17.766115Z"},{"reviewer":"Shane S","starRating":"FIVE","comment":"I am a returning customer. The selection and prices are very competitive and the staff always take care of you.","updateTime":"2025-09-17T23:24:10.103033Z"},{"reviewer":"Shaunna Barber","starRating":"FIVE","comment":"I certainly appreciate the fashionable collections in store; but, most importantly I am grateful for the excellent service I always receive - which is why I’ve gone to Pearl Vision at Chinook for years! Thank you so much!","updateTime":"2025-09-15T01:12:28.681361Z"},{"reviewer":"Juana Duran","starRating":"FOUR","updateTime":"2025-09-07T03:06:26.628957Z"},{"reviewer":"Iuliia Stalievych","starRating":"FIVE","comment":"Lisa was so sweet and helpful. I didn't know which frame to choose and she was was patient, so professional and allowed me to try many pairs. I will only come to see Lisa and advice all of my friends to see her. She made me feel so comfortable and welcome. I got a stunning Tiffany glasses and I feel like a celebrity now. Make sure you'll give her a good raise!!!","updateTime":"2025-09-07T01:39:59.138361Z"},{"reviewer":"Zeina Harb","starRating":"FIVE","comment":"Samira went above and beyond to make sure I was satisfied and was very helpful in helping me find a new pair of glasses. Amazing customer service. Couldn’t recommend enough!!","updateTime":"2025-09-01T02:04:10.292895Z"},{"reviewer":"Sam Cabrera","starRating":"FIVE","comment":"Eliza (Liza) was amazing! She was very patient and helpful with my kids while picking out their glasses and sunglasses. She gave great suggestions, was friendly and attentive, and made the experience easy and enjoyable. Highly recommend her!","updateTime":"2025-08-30T22:39:40.070880Z"},{"reviewer":"Laps Datu","starRating":"ONE","comment":"poor service, they dont call you if your eyeglass are ready for pick, you have to call them even they promise they will call. plus it took longer to get the eyeglass than the promise date. so if you are very willing to wait and possible some bs go ahead buy","updateTime":"2025-08-30T16:47:17.581801Z"}]