[{"reviewer":"Sam Cabrera","starRating":"FIVE","comment":"Eliza (Liza) was amazing! She was very patient and helpful with my kids while picking out their glasses and sunglasses. She gave great suggestions, was friendly and attentive, and made the experience easy and enjoyable. Highly recommend her!","updateTime":"2025-08-30T22:39:40.070880Z"},{"reviewer":"Laps Datu","starRating":"ONE","comment":"poor service, they dont call you if your eyeglass are ready for pick, you have to call them even they promise they will call. plus it took longer to get the eyeglass than the promise date. so if you are very willing to wait and possible some bs go ahead buy","updateTime":"2025-08-30T16:47:17.581801Z"},{"reviewer":"CJ Malicdem","starRating":"FIVE","updateTime":"2025-08-29T22:46:41.227326Z"},{"reviewer":"Alex","starRating":"ONE","comment":"Absolutely incompetent staff. When the issue with insurance coverage for paying for glasses arose, the staff did nothing to resolve the issue, even refused to print out a claim. When it came to paying with a credit card, they couldn't even figure out how the machine worked. They couldn't make the payment. The prices for glasses are really high. Had to refuse the service. Very dissatisfied. Wasted my time. That same day I went to another ******* glasses store and surprisingly received the exact opposite service. - they gave me a discount, helped me sort out the insurance company, and even gave me a discount, the price for glasses was almost half as much.","updateTime":"2025-08-24T03:04:40.394105Z"},{"reviewer":"Sonia Pitrola","starRating":"FIVE","comment":"I had a great experience at Pearle Vision in Chinook. The customer service was excellent — Tarbinder was very helpful, friendly, and made the process easy. Highly recommend!","updateTime":"2025-08-23T18:24:42.437348Z"},{"reviewer":"ABHIKARAN BATTH","starRating":"ONE","comment":"Total scam. Walked in because they promised “buy one, get one” with a prescription. Spent an hour and a half picking frames, only for them to turn around and say “sorry, we can’t do that.” No reason, no logic — just wasting my time.\n\nThis is classic bait-and-switch garbage. The staff had no clue what they were even talking about — completely unprofessional, talking nonsense, and making excuses.\n\nPearle Vision doesn’t care about customers, they just want to string you along and rip you off. Save yourself the headache and your money. Honestly, maybe they should get their own eyes checked — because they clearly can’t see the difference between honest business and a scam.","updateTime":"2025-08-19T02:09:30.504449Z"},{"reviewer":"Komal Grewal","starRating":"ONE","comment":"This place is a complete rip-off. They play games with customers just to waste your time. I was told upfront that glasses were “buy one, get one” if I purchased a prescription. After sitting there for over an hour and a half, the staff suddenly turned around and said, “Sorry, we can’t do that.” No explanation, no reason, just lies.\n\nIt’s nothing but a bait-and-switch scam to drag people in and then back out on their word. The lady I dealt with had no clue what she was even saying — talking in circles, completely unprofessional, and absurd.\n\nPearle Vision clearly doesn’t respect customers’ time or money. Avoid this place unless you enjoy being misled and ripped off.","updateTime":"2025-08-19T02:07:52.976871Z"},{"reviewer":"Olena Kolotii","starRating":"FIVE","comment":"Eliza was very helpful, patient and welcoming. The store has a big variety of frames and options to choose from. We had great experience!","updateTime":"2025-08-17T16:36:54.471537Z"},{"reviewer":"C T","starRating":"FIVE","comment":"Lisa was great. No pressure when I walked in to browse frames and was knowledgeable about the products and options for the lenses.","updateTime":"2025-08-17T14:41:57.986284Z"},{"reviewer":"May Alshahaf","starRating":"FIVE","comment":"Carla helped me find 3 pairs of glasses, she was extremely helpful and friendly, she also guided me through my visit in order to find the best pairs that fit my face properly. I highly recommend this location.\nUpdate:\nStill getting my glasses there with Carla she is truly amazing at helping get exactly what I want.\nIf I could give more than 5 stars I would","updateTime":"2025-08-17T00:09:10.475177Z"},{"reviewer":"Rita Alshahaf","starRating":"FIVE","comment":"Great customer service!! Everyone at this store is always so helpful and nice!","updateTime":"2025-08-17T00:08:56.615214Z"},{"reviewer":"jean shahaf","starRating":"FIVE","updateTime":"2025-08-17T00:07:20.467288Z"},{"reviewer":"Sabrina Gutiérrez","starRating":"FIVE","comment":"Eliza was very profesional and fríendly :)","updateTime":"2025-08-15T03:29:08.721750Z"},{"reviewer":"Jasen Antonio","starRating":"FIVE","comment":"Dated 8/8/25\n\nIf your looking for an Optometrist that are truly professional and that genuinely care please invest your time at Pearl Vision Chinook*\n\nI want to thank Tarbinder and Samira 💕\nSamira your professinal and a sweetheart 🥰\nThank you !!\n\nFor a number of years, these ladies have kindly assisted me with a handful of eyeglasses. I adore how committed they are to finding the best resolution, while still providing an efficient & high degree of customer service.\n\nThey are precise with their follow ups and I find every team member to be very understanding and considerate.\n\nTheir best quality is ensuring you are content & satisfied.\n\nI also find this location to be very welcoming, comforting their clients and treating them as equals.\n\n( please keep in mind locations like South Centre are the complete opposite and would highly recommend investing your time at Chinook or another optometry )\n\nChinook is very fluent and the process is reliably the smoothest and easiest Ive ever had.\n\nI will always continue to share how wonderful the experience is at Chinook and urge everyone to consider them to help assist with fulfilling your eyeglass requests.\n\n-Jasen","updateTime":"2025-08-14T05:23:57.104236Z"},{"reviewer":"Selene","starRating":"FIVE","comment":"I always buy my glasses from Eliza. She very friendly and knowledgeable. Very professional will recommend to all my family and friends","updateTime":"2025-08-12T05:14:56.561874Z"},{"reviewer":"Silvana Phillips","starRating":"FIVE","comment":"Samira and Rod are fantastic! They are so kind and easy to communicate with and helped me with a frustrating journey to getting exactly what I needed to be able so see comfortably! in the end I’m very grateful for their expertise!!!\nI highly recommend them to especially those who need some delicate adjustments!\nI’ll be back Thankyou both!!!!","updateTime":"2025-08-08T19:13:17.220187Z"},{"reviewer":"said zeineddine","starRating":"FIVE","updateTime":"2025-08-08T02:22:41.055856Z"},{"reviewer":"Angel Garcia","starRating":"FIVE","comment":"Very professional service, very friendly staff, Samira And her charming smile handed me my glasses. Thank you very much for your kind and professional attention.","updateTime":"2025-08-06T17:54:30.701130Z"},{"reviewer":"Marcela Murillo","starRating":"FIVE","comment":"(Translated by Google) Excellent service and attitude. Elizabeth is a great advisor. She makes us feel at home. Everything is easier with her advice and help. Thank you very much for your excellent attention and service.\n\n(Original)\nExcelente servicio y actitud Elizabeth es una gran asesora nos hace sentir como en casa, todo es mas fácil con su asesoramiento y ayuda, muchas gracias por su tan excelente atención y servicio","updateTime":"2025-08-06T11:34:03.357952Z"},{"reviewer":"Ali Kadri","starRating":"FIVE","comment":"I had an excellent experience at Pearle Vision Chinook!\nThe customer service was outstanding from start to finish. They had a great selection of designer frames and lenses, which made finding the perfect pair of glasses easy and enjoyable. Carla was especially helpful—she was incredibly patient and took the time to walk me through all my options, answering every question with care. I truly appreciated her professionalism and attention to detail. Highly recommend this location if you’re looking for quality eyewear and top-notch service!","updateTime":"2025-08-06T05:04:56.461899Z"},{"reviewer":"Parisa Vaseghi","starRating":"FIVE","comment":"Hi,\nI ordered my glasses at pearle vision at chinook mall in Calgary.\nSamira was so helpful, patient and knowledgeable. She explained everything that I needed to know about my glasses , so I could choose the best ones. I highly recommend the pearle vision at chinook mall , especially Samira who answered my all questions patiently and helped me to choose the best glasses.it was a good experience for me.\nThank you so much.","updateTime":"2025-08-05T02:53:53.785683Z"},{"reviewer":"Carla Al shahaf","starRating":"FIVE","updateTime":"2025-08-03T13:28:27.261114Z"},{"reviewer":"Domeng Francisco","starRating":"FIVE","comment":"Rod is the best, he's so helpful\nGo to guy for your glasses adjustmests and sales as well 👍 👌 😀","updateTime":"2025-08-02T23:48:16.984612Z"},{"reviewer":"P","starRating":"ONE","comment":"Got my Rayban Meta from them. They sold me the protection plan and clearly explained that I can have the entire thing replaced within a year. 9 months after, I came to have it replaced and was told that they actually don’t replace RB Metas. The one reason I considered getting glasses from them was because the lady who sold me told me I can. The guy (sorry, didn’t get his name) then offered to either refund the protection plan or the entire thing but that I had to leave the glasses there. I agreed to the full refund but he went back to his manager and then said he actually can’t do that. I asked to talk to the manager, he refused because he said she was on her day off and was just doing something at the back.\n\nThe worst part of this experience is, he threatened to call security on me. All while we were both talking calmly. I was in shock as this never happend to me ever. I asked why would he do that and he didn’t answer that, instead he wiped my glasses, and left me alone. No one else attempted to help, all employees were just watching us.","updateTime":"2025-08-02T20:31:55.910925Z"},{"reviewer":"carolina fattal","starRating":"FIVE","comment":"The manager Tarbinder is a lovely lady and very helpful. I will be always considering buy form pearl vision Chinook Centre because of her 👍🏻","updateTime":"2025-07-31T20:02:42.606903Z"},{"reviewer":"Brendan Marchinko","starRating":"FIVE","comment":"Eliza helped me out a great deal. She was quick and knowledgeable. Very happy with my new glasses. Will be back again for more.","updateTime":"2025-07-31T19:49:41.979698Z"},{"reviewer":"nelson perez","starRating":"FIVE","updateTime":"2025-07-31T17:04:04.260896Z"},{"reviewer":"Sujay Biswas","starRating":"FIVE","comment":"Eliza and Samra are awesome people and best customer service. Thank you very much","updateTime":"2025-07-30T23:28:56.925718Z"},{"reviewer":"Ade Mos","starRating":"FIVE","comment":"Tarbinder Singh is very professional and patient. She provided me with a very thorough service. 5 stars for her.","updateTime":"2025-07-30T23:06:12.880011Z"},{"reviewer":"Bob Kiaii","starRating":"FIVE","comment":"Excellent outstanding service by Samira at the Pearle Vission store in Chinook mall. She is knowledgable, professional and extremely helpful.","updateTime":"2025-07-28T02:42:21.778644Z"},{"reviewer":"John","starRating":"FIVE","comment":"I came in to get the nose pads on my glasses replaced and Tarbinder was very happy to help me out! She did it super fast and my glasses look as good as new. Highly recommend!","updateTime":"2025-07-27T20:33:29.500520Z"},{"reviewer":"Gabriela","starRating":"FIVE","comment":"I had sat on my glasses and thought they were beyond repair but Tarbinder Singh apart from being extremely nice was able to fix them for me!!! Every time I’ve gone to store the people have been lovely, helpful and fast. Would 100% recommend!","updateTime":"2025-07-27T17:48:44.757761Z"},{"reviewer":"Elisabeth S","starRating":"FIVE","comment":"I was really struggling since my glasses were from out of province and I really needed them adjusted. They were so incredibly helpful and friendly and helped me fit my glasses without any hesitation. It was such a warm, pleasant experience. I would highly recommend them not just for buying glasses, but also for adjusting the ones you may already have","updateTime":"2025-07-27T00:37:13.748136Z"},{"reviewer":"Duygu Göktaş Timoçin","starRating":"FIVE","comment":"We were very pleased with both the doctor's examination and the relevant staff in the store.","updateTime":"2025-06-28T21:13:52.312847Z"},{"reviewer":"jihun gwak","starRating":"ONE","updateTime":"2025-06-12T01:46:39.564263Z"},{"reviewer":"Arpan Hari","starRating":"FIVE","comment":"Really great service!\nRod has been working at Pearle Vision for years. I go to this store because of him! What an amazing person. He treats everyone with respect. Such a nice person.","updateTime":"2025-06-01T20:42:58.085368Z"},{"reviewer":"hilalkom hilal","starRating":"FIVE","updateTime":"2025-05-29T23:21:10.002552Z"},{"reviewer":"Jamie Stickley","starRating":"FIVE","comment":"The woman that helped me today was amazing. She was so kind, she assisted me with my first pair of glasses and even gave my son some colouring books while he waited for us.","updateTime":"2025-05-24T22:07:30.320785Z"},{"reviewer":"Jill Timmins","starRating":"FIVE","comment":"I was very pleasantly surprised by my recent interactions with Samira at Pearle Vision on Chinook Centre. Not only did she go out of her way to be pleasant, knowledgeable, helpful and suggestive… She both met, and then exceeded my expectations with her professional demeanour, interest in serving the client, and genuine desire to make a happy customer . She had no idea whether I was going to purchase or not as I was initially just browsing and asking about getting some lenses put into some frames I had.\n\nNot only will I go back, but I would highly recommend Samira to assist with anybody’s needs. She is warm, caring, and very sincere in all our interactions . Refreshing, delightful and unexpected.","updateTime":"2025-05-21T21:19:35.678886Z"},{"reviewer":"mari","starRating":"FIVE","comment":"Mira helped us and she was very sweet and kind. She explained to us what we needed throughout the whole process!","updateTime":"2025-05-13T18:13:59.434209Z"},{"reviewer":"Jaouad Sn","starRating":"FIVE","comment":"5 Stars - Outstanding Service!\nTarbinder was absolutely amazing during my visit to Pearle Vision. She was kind, patient, and very knowledgeable. She took the time to explain my options and made sure I was comfortable every step of the way. Her warm personality and professionalism made the entire experience so smooth. Highly recommend seeing her if you want top-notch service!","updateTime":"2025-05-13T01:03:39.356491Z"},{"reviewer":"Monica Schultz","starRating":"FIVE","comment":"I used to be a Pearle Vision customer but drifted away until my last place ripped me off so bad that I was done with them.\n\nI went to Pearle Vision in Chinook Mall and I'm glad I dealt with Samira. She was amazing! Very friendly, helpful plus she worked with me to make it work for me cost wise!\n\nI got these Vogue frames with progressive lenses with all the extras (ie: scratch guard)\nPlus I got these with the sun changing lenses, in the sun they are brown sunglasses.\n\nI totally love my new glasses and the cost was reasonable not over charged! They also gave me a case which works better for me.\n\nThank you Samira and Pearle Vision\nI highly recommend Pearle Vision in Chinook Mall. I definitely will be getting future eyewear here. Happy customer","updateTime":"2025-04-25T01:05:45.583936Z"},{"reviewer":"Brenda Sevilla","starRating":"FIVE","comment":"Always a great experience shopping here for glasses!","updateTime":"2025-04-24T01:16:50.810390Z"},{"reviewer":"Drei","starRating":"FIVE","updateTime":"2025-04-22T23:02:29.470056Z"},{"reviewer":"Maggie Chouinard","starRating":"FIVE","comment":"I live in Yellowknife and visited Chinook Centre Pearle Vision during a recent trip. I appreciated the selection (better than the other eyeglass stores I visited in the mall). Eliza was personable and very helpful! She completed my order and arranged for delivery to Yellowknife. The glasses arrived without a hitch, much sooner than I expected and I am delighted with my two new pairs! Highly recommend:)","updateTime":"2025-04-12T17:52:25.361763Z"},{"reviewer":"K","starRating":"FIVE","comment":"I have been going to this Pearle Vision for a few years now and have to recognize the great service of Rod Brodeur. He is very friendly, courteous, and knowledgeable. His customer service skills is exceptional, he even remembers where I work. I was really surprised! Great team member for Pearle Vision!","updateTime":"2025-04-11T23:19:16.071845Z"},{"reviewer":"Bartholomew Abu","starRating":"FIVE","comment":"The man that attended to me was very professional, polite and great understanding of his job.","updateTime":"2025-04-10T04:43:42.379142Z"},{"reviewer":"Myshell Rose","starRating":"ONE","updateTime":"2025-03-28T02:14:40.478716Z"},{"reviewer":"Nitesh Jaiswal","starRating":"FIVE","comment":"I had a great experience with Pearle Vision.\nTarbinder and Ariel were amazing. They helped me in finalizing my glasses upto my satisfaction.","updateTime":"2025-03-27T21:09:46.095774Z"},{"reviewer":"Princess Zulueta","starRating":"FIVE","comment":"Lisa was so helpful and patient. We recommend anyone to go and speak with her for their next pair of glasses!","updateTime":"2025-03-26T23:38:52.520766Z"}]