[{"reviewer":"Donald Gariepy","starRating":"FIVE","comment":"Very pleased with this business Staff polite and friendly and extremely knowledgeable","updateTime":"2025-08-21T19:12:00.643236Z"},{"reviewer":"Justin","starRating":"FIVE","comment":"Amazing staff and great with information. Recommended for anyone.","updateTime":"2025-08-20T22:52:39.633072Z"},{"reviewer":"Cathy P","starRating":"FIVE","comment":"Best place for eyeglasses, knowledgeable staff, highly recommend!","updateTime":"2025-08-19T13:29:46.001291Z"},{"reviewer":"Rebecca Hearty","starRating":"FIVE","comment":"Excellent friendly service. Bailee was very helpful. Keep up the good work.","updateTime":"2025-08-15T23:33:56.074216Z"},{"reviewer":"Samantha Wong","starRating":"FIVE","comment":"Went in on Sunday as my dental loupes arm had broken and I couldn't fit the new one back on as it was spring loaded. Peggy was able to assist me immediately and even showed me how to reattach it. She was very friendly and extremely helpful!","updateTime":"2025-08-13T00:25:05.231901Z"},{"reviewer":"Ryan & Kim Wismer","starRating":"FIVE","comment":"Outstanding prompt and knowledgeable service by Anne at the Sherwood Park location.","updateTime":"2025-07-26T02:01:33.675765Z"},{"reviewer":"Adam Kaldenhoven","starRating":"FIVE","comment":"Recently got a pair of prescription sunglasses and Bailee was incredibly kind and knowledgeable! I would definitely recommend getting glasses here.","updateTime":"2025-07-03T22:52:24.236982Z"},{"reviewer":"Matty T","starRating":"FIVE","comment":"The service was really good. The ladies took the time to help me pick the perfect glasses with me. The glasses I have are perfect and they know how to find the perfect pair for you. I would say this is the spot if you want to look your absolute best. Highly recommend them.","updateTime":"2025-06-30T00:12:47.225307Z"},{"reviewer":"K","starRating":"FIVE","comment":"Great experience shopping here! Very helpful, informative and friendly.","updateTime":"2025-06-28T00:18:49.879953Z"},{"reviewer":"Keagan Besse","starRating":"FIVE","comment":"Peyton is very helpful and sweet there all so nice and patient highly recommended","updateTime":"2025-06-25T23:25:15.923021Z"},{"reviewer":"Jenna Dejong","starRating":"FIVE","comment":"went in while my mom had an appointment to get my glasses adjusted, super nice staff at all of the desks! the woman that helped me with my glassed was so nice, and just adjusted them so fast, it took 45 seconds max. thankyou so much!","updateTime":"2025-06-20T20:01:38.871285Z"},{"reviewer":"Debbie DeLorey","starRating":"FIVE","comment":"I have not been able to find glasses that I like for two years. I walked in and told the employee what I wanted. She brought me a pair and I tried them on; they were perfect. I didn’t try on any other glasses because I was completely happy with the pair she picked!","updateTime":"2025-06-10T02:53:48.718711Z"},{"reviewer":"Harrison Strome","starRating":"TWO","comment":"Depending on your optician, the experience can be great, or very bad. Some opticians seem like they don’t know what they’re doing. Others are incredibly good. However, one main issue here is time. They struggle with being timely. A usual fitting is ≈40 minutes. Always book beforehand, because it can get quite crowded.","updateTime":"2025-06-07T03:30:46.003534Z"},{"reviewer":"F Martin","starRating":"FIVE","comment":"The sales associate provided friendly and knowledgeable service, developing a cost-effective suite of options for the two pairs of eyeglasses I need.","updateTime":"2025-05-16T19:07:09.820060Z"},{"reviewer":"Pauline Schaaf","starRating":"FIVE","comment":"I have been extremely please with the service I've received from the Staff at Pearl Vision Sherwood Park. From the first day I walked in Anne was super helpful, kind and informative. She did an awesome job. The company stands behind their guarantee. The manager Peggy is an asset to this business. She has been so understanding and helpful to make my glasses purchase exactly right. Thank you for always taking the time with me. I am a Super Satisfied Customer and appreciate all you have done.","updateTime":"2025-05-08T14:38:02.488796Z"},{"reviewer":"Kathleen Walsh","starRating":"FIVE","comment":"Wanted to send a quick note about my experience with Pearle Vision in the Sherwood Park Mall. I bought 3 pairs of glasses from them which the total price came to over 1000 dollars. Took the glasses home, but as I wore them I never could see properly out of the right lens. I took one of the pairs back and asked if they had gotten my prescription right. They checked and they were correct. By the time I got back in to see my Ophthalmologist and contacted the store, I was well past the 3 months in which customers have to return them or have the prescription redone. I cannot say enough about the Manager, she was incredible. I said if they could do 2 out of the 3 pairs of glasses (I really didn’t wear the 3rd pair) I would appreciate it. Wonderful wonderful customer service and wonderful manager. Come to Sherwood Park for your glasses !!!!!","updateTime":"2025-05-06T23:53:25.752548Z"},{"reviewer":"Larry L","starRating":"FIVE","updateTime":"2025-04-12T15:42:22.510628Z"},{"reviewer":"Jenny Paziuk","starRating":"FIVE","comment":"I had an amazing experience at this optical store today! My glasses broke, and since I can’t drive without them, I stopped by hoping they could help. The staff were so kind and welcoming from the moment I walked in. The person who assisted me showed beautiful customer service—professional, friendly, and genuinely caring. They fixed my glasses in about 20 minutes and, to my surprise, didn’t even charge me. I left feeling so grateful and happy. It’s rare to find this kind of service these days. I highly recommend this place and will definitely be coming back!","updateTime":"2025-04-03T22:25:00.369329Z"},{"reviewer":"Shawna Hebert","starRating":"FIVE","comment":"Bailee and Arash are the nicest ladies ever! One helped me pick out my new glasses(teenager approved!) and one has helped with adjustments! Highly recommend!","updateTime":"2025-03-21T17:58:34.897534Z"},{"reviewer":"Megan Biagioni","starRating":"FIVE","comment":"Peggy was so helpful in making sure our kids glasses were perfect! She went over and above and we will definitely be back!","updateTime":"2025-03-03T17:32:54.275518Z"},{"reviewer":"Ruby","starRating":"FIVE","comment":"Arash and Bailee are very helpful to me.","updateTime":"2025-02-24T23:03:06.859408Z"},{"reviewer":"Owen Mceachern","starRating":"FIVE","comment":"Just wanted to say how amazing of an experience I have always had dealing with Peggy. She’s been helping me out for 10+ years now and every time it smooth and easy.\n\nThank you!","updateTime":"2025-02-24T02:25:55.820411Z"},{"reviewer":"Cat L","starRating":"FIVE","comment":"The staff is unbelievably helpful and extremely knowledgeable in the industry. Thank you for your help.","updateTime":"2025-02-20T02:27:48.020291Z"},{"reviewer":"Charles Halvorsen","starRating":"FIVE","comment":"Assistant was amazingly helpful in aiding me get my new prescription.","updateTime":"2025-02-19T21:50:10.678426Z"},{"reviewer":"Darlene Osterberg","starRating":"FIVE","comment":"Very courteous, helpful & honest. They take their time, and never rush you. True meaning of customer service. Thank you Peggy.","updateTime":"2025-02-02T16:44:11.397136Z"},{"reviewer":"Britt L","starRating":"FIVE","comment":"11/10 staff! Kind and knowledgeable who were incredibly patient with me and my indecisive nature. I truly appreciated Arashpreet and Peggy. Cannot say enough about them both, they were wonderful and I recommend this location to anyone looking for new glasses.","updateTime":"2025-02-02T01:59:20.167478Z"},{"reviewer":"Eevee","starRating":"FIVE","comment":"I came in to see if there was ANYTHING that could be done for my glasses. One of thr nose pads was lost, and the hardware on them was pretty old/unique.\nThe woman that greeted and helped me (I forgot to ask her name, but she was wonderful) managed to replace the nose pads by adapting the parts she had, and they honestly haven't fit better in ages.\nI'm so incredibly happy I chose to come here for help 💜","updateTime":"2025-01-25T18:15:39.956081Z"},{"reviewer":"Eashaan Kheterpal","starRating":"FIVE","comment":"I just had an amazing experience at Pearl Vision Sherwood park location! Their service was super efficient and really well done. The staff were also really professional and knowledgable. They even fixed my sunglasses without any issues, which was awesome! Definitely recommend location!","updateTime":"2025-01-20T20:51:36.371731Z"},{"reviewer":"Dominique Koshuta","starRating":"FIVE","comment":"Absolutely great service from Anne. She had a wealth of knowledge about the specialty lenses I needed due to an accident I had at work. If you’re needing glasses and going through WCB go to Pearle Vision at Sherwood Park Mall and ask for Anne. Excellent service!!!","updateTime":"2025-01-19T02:38:21.578026Z"},{"reviewer":"Squid Vicious","starRating":"FIVE","comment":"5 stars all the way!!! Everyone in there was so welcoming, helpful and very knowledgeable.\nPeggy was extreamly patient and offered us new lenses in my husband's frames when we realize there was an error in the prescription we sent over,\nShe was super helpful and gave us great suggestions and options. Thank you for helping us through the holidays, and we both really love the glasses we got! Definitely recommend and always a pleasure working with you :)","updateTime":"2025-01-17T00:02:17.207072Z"},{"reviewer":"Jason Yuck","starRating":"FIVE","comment":"5/5 every time I come here they cater to all my needs. He knows pieces for adjustments. Love it.","updateTime":"2025-01-16T23:29:54.681141Z"},{"reviewer":"Joseph Drahanchuk","starRating":"FIVE","comment":"After going for my 10 year eye exam/ prescription update , Bailee checked my history and showed me different options and styles with price points. I came back the next day to make the most suitable daily choice including new sunglass lenses to complement my comfort and motorcycle pleasure.\nPearle Vision has always been my vision “GO TO PLACE “ for generations with the most friendly knowledgeable service.\nThey’ve always tolerated and educated me with technical expertise. I love their fine print:\n“We love to see you “\nAnd I say “Diddo” to that✅","updateTime":"2025-01-14T23:34:48.131882Z"},{"reviewer":"Mina D","starRating":"FIVE","comment":"Accompanied a family member to browse for frames and were helped by Arsh, who was knowledgeable, professional and attentive in the process of ordering and measurement. Pick up for glasses was also smooth, thanks to them calling to make an appointment!","updateTime":"2025-01-03T16:25:51.733907Z"},{"reviewer":"christian bartolome","starRating":"FIVE","comment":"Customer service is amazing...\nVery helpful and accomodating with my concern. Highly recommended!!!","updateTime":"2024-12-22T22:26:48.100670Z"},{"reviewer":"Brian Horning","starRating":"FIVE","comment":"Everyone here is very polite and helpful. Explained all the new changes in the lenses.","updateTime":"2024-11-16T01:48:43.055090Z"},{"reviewer":"Gillian Mlynarczyk","starRating":"FIVE","comment":"Friendly staff, great optometrist. Wonderful experience.","updateTime":"2024-11-14T21:37:40.119347Z"},{"reviewer":"Adrien Gagne","starRating":"FIVE","comment":"very thorough exam. the process was explained at a level that I could understand with a path to maintain my sight as I get older. The staff next door for the lenses and frames were great and just as competent. I absolutely recommend.","updateTime":"2024-10-25T02:56:40.329424Z"},{"reviewer":"Grace Wong","starRating":"FIVE","comment":"I have to give major kudos to this Pearl Vision store. I'm not a client (although that will change after today) but needed new nose pads put on my Oakleys. Bailey was wonderful and very much a perfectionist when putting the new nose pads on, making sure they were just so when sitting on the bridge of my nose. She also gave me a cleaning kit with a new cleaning cloth and spray cleaner. And to top things off - no charge for the work done.\n\nAs I said earlier, I'm not a client but will be coming here when I find the prescription for my new glasses... :)","updateTime":"2024-10-23T00:36:53.941717Z"},{"reviewer":"Virginia P","starRating":"FIVE","comment":"I am very thankful with this place! They fixed my mom glasses for free 🙏 I will definitely come back! Amazing customer service 😊","updateTime":"2024-10-16T19:52:40.129451Z"},{"reviewer":"Nick Berezovsky","starRating":"FIVE","comment":"Great experience all the time. Arash and other employees helped me a lot when I needed a hand to fix or choose my glasses.","updateTime":"2024-10-03T20:42:08.405771Z"},{"reviewer":"Sean Hamilton","starRating":"FIVE","updateTime":"2024-09-17T23:21:55.073059Z"},{"reviewer":"Kayla H.","starRating":"FIVE","comment":"Working from home and staring at a computer all day results in me getting headaches quite frequently. Because of this I went to pearle vision with the hopes of getting new glasses with the blue light tint to help protect my eyes while I work. As soon as I entered the store I was greeted with a warm smile and a friendly hello from Peggy. She helped me pick out frames that I absolutely love and that suit my face. She was so knowledgeable and answered all of my questions. Peggy made purchasing glasses for the first time an easy and stress free experience. If you are in need of glasses I HIGHLY recommend visiting Peggy!!","updateTime":"2024-08-22T02:12:34.700392Z"},{"reviewer":"Gord McRae","starRating":"FIVE","comment":"Had my glasses repaired at Pearl Vision. Service was incredible ,quick and my glasses were better then new.","updateTime":"2024-08-16T15:21:40.789753Z"},{"reviewer":"Alex Mossman","starRating":"FIVE","comment":"I went to Pearle Vision because of a recommendation from a family member. I had glasses when I was a kid, but grew out of them pretty quickly and never got new ones. I went in to get my eyes tested and the receptionist (I can’t remember her name!! I feel so bad!) was WONDERFUL! I was so lost not only with forms and insurance but generally confused and she helped me with everything. She was so patient and understanding. When I went in a couple weeks later to pick up my glasses she greeted me and remembered me!!\nNow, I have a very round face and choosing my glasses was gonna be an awful experience. However, Peggy, who was there when I arrived was FANTASTIC!! Oh my goodness she matches your energy, is honest and helpful, and spent as long as I needed with me to help me decide! She made the process so much smoother and made me feel so welcomed. I HIGHLY RECOMMEND THEM!! The Sherwood Mall location is excellent!","updateTime":"2024-08-15T18:45:55.362887Z"},{"reviewer":"alan lacroix","starRating":"FIVE","comment":"We had a very good, thorough and professional glasses consultation. Bailee let us browse the great variety of choices, helping us when we were ready and interjecting when it was appropriate. She was thorough, very knowledgeable and well trained. She checked with her manager, Peggy, who also provided excellent service and support in our choice. Tweaking our existing eyewear to leave us comfortable while we wait for our new glasses. A wonderful experience.","updateTime":"2024-08-13T03:21:05.205310Z"},{"reviewer":"Ryley Morris","starRating":"FIVE","comment":"I was hesitating on getting prescription sunglasses for a long time but came in one day and ended up getting an amazing price from Bailee and it was such a pleasant experience! The staff is very sweet and the optometrist's office is always very sweet too!","updateTime":"2024-08-03T23:30:57.864294Z"},{"reviewer":"Ashley Coppin","starRating":"FIVE","comment":"Had a fabulous experience with Bailee getting my new glasses. She was so kind and patient as I spent a ridiculous amount of time trying to decide. She never made me feel rushed and was a joy from start to finish.","updateTime":"2024-07-21T02:00:27.795661Z"},{"reviewer":"Billy","starRating":"FIVE","comment":"Our eyes hadn't changed much and they didn't push that we needed to buy new glasses. Dr. Kennedy was thorough and went over things in detail.","updateTime":"2024-07-17T02:37:29.499351Z"},{"reviewer":"Curtis Fortowsky","starRating":"FIVE","comment":"I had issues with a new progressive prescription. Peggy took care of me and had new lenses made to position my eye correctly. All at no cost to me. Very helpful very detailed in fitting me correctly","updateTime":"2024-07-05T18:14:36.186633Z"},{"reviewer":"Kevin Danieli","starRating":"ONE","comment":"Went in on the 23rd of May, picked out RayBans for my glasses and rayban sunglasses. Went to pick up and the bifocal was in the complete wrong location so they were useless, had double vision when trying to read at a distance and they stated that was because of my astigmatism? Well then why did you not tell me that the raybans would not work due to them not having the correct curvature ?\nThey said they would redo the lenses to make it right and I agreed. Well today June 26 they called to say they’re delayed with no completion date.\nI’m going to get my money back and have them refund my insurance! But wait that takes 6 weeks the manager told me!\nSave your self of the possible headache of working with this company.\nI should have taken the clue when another customer did not accept her glasses and made the statement “I can see better without these glasses on “","updateTime":"2024-06-27T01:19:02.989501Z"}]