[{"reviewer":"Susan Beloin","starRating":"FIVE","updateTime":"2025-08-03T14:26:00.362124Z"},{"reviewer":"Kristin Soper","starRating":"FIVE","comment":"My son got glasses. Smooth sailing from start to finish. Also got the glasses quickly, a few days after ordering.","updateTime":"2025-07-30T02:57:27.918315Z"},{"reviewer":"Jessica Macdonald","starRating":"FIVE","comment":"Pearle Vision Spruce Grove delivers an exceptional eye care experience from start to finish. The doctors are knowledgeable, thorough, and genuinely attentive to your eye health needs, making every visit feel personalized and reassuring. On the optical side, the staff are equally impressive — experienced professionals who take the time to help you find the perfect frames and lenses with expert advice and friendly service. From eye exams to eyewear, you’re in great hands at Pearle Vision Spruce Grove.\n\nHighly recommend","updateTime":"2025-06-10T23:31:58.453874Z"},{"reviewer":"Drew Girard","starRating":"FIVE","comment":"I’ve never loved the process of buying glasses as I’ve always found it quite intimidating. I decided to give Pearle Vision a shot and take a look around. Sabrina assisted me with choosing my frames and explaining what my lens options were, this was the first time in a long time where shopping for glasses was actually fun and painless! Sabrina knew the vibe I was going for and delivered, I can’t wait to pick up my new glasses. Thank you Sabrina for everything!","updateTime":"2025-06-10T22:55:49.484869Z"},{"reviewer":"Stephanie Montgomery","starRating":"ONE","comment":"I’m not the type to leave bad reviews. I always liked this business up until now. I booked an appointment for today. I would’ve been on time till a car cut me off and a train stopped me. I decided to call in because I would’ve been 5 minutes late. Sabrina who I spoked too told me if I’m not there 5-10 minutes I would’ve had to reschedule because there were 4 patients behind my schedule. Even after explaining to her I was on the way she was very rude on the\nPhone and seem to only care about the other patients but not my service. I been coming here for a few years now even with my kids. As of today you won’t have my service. I will find another Eye doctor. And writing this review, Sabrina Will probably be relieved.","updateTime":"2025-06-10T16:44:21.935472Z"},{"reviewer":"Carmen Badger","starRating":"FIVE","comment":"Friendly, helpful staff, who are informed about any questions on comfort,style and of course you can see better. Will return for future purchases. Thankyou.","updateTime":"2025-05-21T17:38:37.446616Z"},{"reviewer":"Angie Romansky","starRating":"FIVE","updateTime":"2025-05-14T19:37:18.393232Z"},{"reviewer":"Jake Allen","starRating":"FIVE","comment":"Amazing service!! the staff was awesome and very helpful. Especially with explaining the technical stuff.\nDefinitely recommend this place if you ever need glasses or eye exams.","updateTime":"2025-04-10T21:39:42.312876Z"},{"reviewer":"Alix Hiebert","starRating":"ONE","comment":"Wish I could give it zero stars.\nDO NOT PURCHASE YOUR GLASES AT PEARL VISION in spruce grove .\nI got new lenses at this location 6months ago . It is very apparent that there has been a manufacturing error with my lenses that has caused the coating to break down . The manager at this location refused to do anything about it even though it’s very clearly a manufacturing issue and not user caused damage .\nThey offered me 40% off . As if I would ever spend my money here again seeing as this location clearly does not care for their customers, as well as there manufacturers can’t be trusted to make lenses that last even half a year.\nThey just care about money .\nEspecially after already spending $600 for two pairs of glasses . Ridiculous .","updateTime":"2025-04-05T20:00:19.372894Z"},{"reviewer":"Grace Cormack","starRating":"FIVE","updateTime":"2025-03-13T20:50:36.496304Z"},{"reviewer":"Paul Breheny","starRating":"FIVE","comment":"From the time I entered to the time I left after a wonderful visit, I was treated with first class treatment and service. All the staff I came in contact with were very friendly and helpful.\nThank you very much Pearl Vision.","updateTime":"2024-12-21T15:59:09.137559Z"},{"reviewer":"Sameer Budhwani","starRating":"FIVE","comment":"Amazing staff and excellent service,\nDr. Afzal the best optometrist in town.\nHighly recommend.","updateTime":"2024-12-15T08:11:47.522504Z"},{"reviewer":"Carrie Lassey","starRating":"FIVE","comment":"Our family has been coming for over a year now with multiple visits in that time. Everyone is friendly, professional, and super helpful. Thank you!! And thanks to the wonderful lady who found the perfect frames for my husband. He’s so happy.","updateTime":"2024-12-11T22:55:01.184844Z"},{"reviewer":"Iesha Ruiz","starRating":"FIVE","comment":"I visited last month, and from the moment I walked in, the staff was incredibly welcoming. Rebecca stood out, she was warm, friendly, and took the time to help me pick out the perfect frames. Highly recommend!","updateTime":"2024-12-06T07:19:54.915010Z"},{"reviewer":"Camille Poirier","starRating":"FIVE","comment":"Sabrina is always respectful and smiling when I walk in to get my new prescription. She knows how to manage my insurance policy perfectly. Thank you for the great services!","updateTime":"2024-12-05T01:53:19.050791Z"},{"reviewer":"Nicholas Abdilmasih","starRating":"FIVE","comment":"Exceptional service and professional care! The staff were knowledgeable and friendly, offering thorough eye exams and a great selection of frames. Highly recommend for all your optical needs!","updateTime":"2024-12-01T21:16:38.828286Z"},{"reviewer":"chanelle mckenley","starRating":"FIVE","comment":"Finding right pair of Lens can be a challenge, However my experience at Pearle Vision has been nothing but amazing! Starting with customer service to how well organized and attentiveness it made what normally a sure experience is into a great one! Thank you again!","updateTime":"2024-11-29T16:11:39.211336Z"},{"reviewer":"Sweetie Lakou","starRating":"FIVE","comment":"Amazing and personable staff! They helped me pick out great frames for my aesthetic! I will definitely be telling my family and friends to come to this location for their eye care needs.","updateTime":"2024-11-26T21:54:23.265367Z"},{"reviewer":"Estrella Strembesky","starRating":"FIVE","comment":"Sabrina is always so personable, kind and patient! Able to answer any of my questions and is always quick to assist and make customers feel welcome","updateTime":"2024-11-22T00:21:28.011483Z"},{"reviewer":"Cari Cari","starRating":"FIVE","comment":"The staff was amazing very friendly and my glasses arrived quickly","updateTime":"2024-11-21T20:20:05.546023Z"},{"reviewer":"Tamara K","starRating":"FIVE","comment":"Updated review:\nIt's been a year since my first review of Pearl Vision and I heard that the store was under new management so I decided to try again. Upon entering the store we were greeted by Taylor who helped us from start to finish purchasing new glasses for myself and my husband. The customer service we received from Taylor was above and beyond our expectations. I am happy to say that I will refer my friends and family back to this location in the future.\n\nI recently came into purchase glasses for my son and upon entering the store we were pointed in the direction of glasses that would work for my son. After choosing a pair of glasses we approached the front counter with glasses that my son chose in which I was then snapped at with questions about the lenses. I told the lady that I would have to call my husband to confirm that that we wanted the added charges and she snapped again about entering the information into her system. After choosing to purchase I was told they would be ready in 30minutes and to come back and pick them up.\nI feel like there was no sense of costumer service with reassurance that these were the glasses that my son wanted or assistance in anyway of helping the costumer.\nWhen we returned to pick up the glasses she handed the glasses to my son and asked him to try them on and see how they feel while she went to get a case for them. From previous purchases for myself and my husband we were sat down and made sure that they glasses fit properly to our face. There was no introduction of a name from this employee and no sense of costumer service at all.\nMy husband and I both wear glasses and have been to this location twice before to purchase glasses in the [past 6 years of living in Spruce Grove and received the best service and left feeling really taken care of and wanting to return for future purchases, but after this interaction we will not be returning. Although the service was quick, I would rather wait and receive service that I would recommend to friends and family.","updateTime":"2024-08-30T20:07:06.874825Z"},{"reviewer":"Sharon","starRating":"FIVE","comment":"Fast efficient service! Very knowledgeable","updateTime":"2024-07-16T19:10:44.511875Z"},{"reviewer":"Myra Elises","starRating":"FIVE","updateTime":"2024-04-04T19:09:01.557706Z"},{"reviewer":"Zacharia al Khatib","starRating":"FIVE","comment":"Dr Afzal took exceptional care of myself and my family. Really thorough check of my kids eyes, and he found the issue that was causing my daughter headaches. Took his time going through each part of the eye exam, doing it right, and explaining g everything.\n\nGot corrective lenses at exceptional price & high quality. Whole team was very courteous, friendly, and nice to interact with. I drive over from Edmonton because of how good they are.","updateTime":"2024-03-30T05:58:14.961336Z"},{"reviewer":"Joey DEMENTIA","starRating":"FIVE","updateTime":"2024-03-25T14:06:40.509829Z"},{"reviewer":"Faith Gillard","starRating":"FIVE","comment":"Taylor was great, had an amazing experience. They are so friendly and understanding, willing to help you get what you are looking for.","updateTime":"2024-02-28T22:06:13.728194Z"},{"reviewer":"Sandra Dickinson","starRating":"ONE","comment":"I was in this location yesterday store was completely empty just one person at desk and I could hear someone in back. I entered the store\nreceptionist didn't greet me at all. I went down one side looking at glasses and went to other side of store didn't see anything I liked then went over to other side of store looked at some more eyeglasses, still the young woman won't ask if I needed help or greet me. Well a older man walked in she said hi and had a long conversation with this man. At the moment I decided to leave. Big mistake on your staffs manors, I purchased not one pair of glasses but 3 pairs since mine were in my pocket because the arm broke on them. If I could give a zero star i would. Customer pay bills not employees.","updateTime":"2024-02-06T16:40:45.356269Z"},{"reviewer":"Dad","starRating":"FIVE","comment":"My wife experienced an emergency eye injury and Westview Hospital had an indefinite wait. We went to Pearle Vision as a last resort option before heading to Edm. They called in the doctor from home who arrived in ten minutes and immediately treated the injury and provided follow up care. I owe them a great debt of gratitude and wish to edit my previous review in fairness and respect.","updateTime":"2024-01-29T14:59:07.463980Z"},{"reviewer":"Ducky","starRating":"ONE","comment":"I’m just wondering if it’s common practice for a business to hire receptionists that speak about patients directly in-front of them instead of deciding to be a mature adult and speak to the costumer directly with any questions? Instead they talk in whispers while you’re 10 feet away for 10 minutes, And then after finally deciding to ask instead of asking nicely and professionally, rudely stating my HR department won’t accept the form they needed filled out by the optometrist to insure my corneal abrasion wont effect my ability for work (work related injury so it was for liability purposes) because it was so bad I couldn’t see or open my eye for more than a few seconds the previous week and stating that it needed to be filled out by a physician which is completely false. when I had already said at the beginning of my appointment to the optometrist assistant they specified it needed to be filled out by my *OPTOMETRIST* who was dealing with my eye issue so him filling it out would be a no brainer right and make more sense right? And then getting rude when a costumer gets frustrated because I’m following protocol for my work and already explained it needed to be filled out by the optometrist and she couldn’t seem to comprehend what I was saying, I even had to read from the email from my HR department before it was no longer an issue and she finally understood. I came to this facility in an emergency situation because my optometrist was closed, I couldn’t see or open my eye the night before and it was blood red if it wouldn’t have been an emergency I would’ve went to my own optometrist. The optometrist is great don’t get me wrong he’s helpful, friendly and kind but so is my original optometrist who I will continue going to because her receptionists are welcoming, friendly and caring people. Walking into an uninviting environment with rude costumer service isn’t worth it especially when there’s plenty of facilities out there with amazing staff. I think reviews and word of mouth speak for themselves and I should’ve listened but lesson learned. If you’re that miserable maybe you shouldn’t be working a job where you deal with people for a living because yikes 😳\nOr maybe ask questions don’t assume you know everything about medical documents because you’re a receptionist at an eye clinic.\nNever in my life have I been to a business that lacks this much in customer service and professionalism.","updateTime":"2023-12-13T04:52:29.374938Z"},{"reviewer":"Roxanne Myers","starRating":"FIVE","comment":"I was in the Stony Plain, AB location of Pearl Vision to have an adjustment done on my glasses. Just before I left the house, I received a panic call from my husband letting me know he had lost his glasses, I contacted my daughter to ask about what I could do. She pointed me in the direction of Pearl Vision. She also contacted them requesting that they measure her Dad for the last set of frames that we had ordered. Even knowing that the glasses would be ordered from our daughter's location, we received excellent service from the team in Stony Plain, AB.\nI can't thank them enough for their assistance. They made sure to give us excellent service and information on what could be done.\nThanks again to Taylor and her team at Pearl Vision!","updateTime":"2023-12-06T23:14:32.268437Z"},{"reviewer":"Jane Smith","starRating":"FIVE","comment":"A group of true professionals...they made the experience of picking glasses easy and effortless, I was in and out in under one hour. The staff are a group of individuals who are good at what they do and truly care. I drove 5 hours one way to come here and would do it again. Thank you Pearle Vision Spruce Grove","updateTime":"2023-11-21T20:29:52.229814Z"},{"reviewer":"S P","starRating":"FIVE","comment":"I would like to thank Taylor for the exceptional customer service. She thinks of everything. I bought a pair of glasses and was so happy with Taylor that I came back the next week and bought another pair from Taylor.","updateTime":"2023-10-19T18:36:40.846525Z"},{"reviewer":"Midori Amber","starRating":"ONE","comment":"I'm super frustrated because the woman who did my pre exam, and Dr. Shewchuk were absolutely amazing. But when I checked in, and gave the girl my manulife insurance card she told me they can't direct bill manulife but it's okay because I can just submit the claim myself. I thought that was weird and I kind of made a passing comment about how strange that was because basically everywhere I've gone direct bills for manulife. She said that manulife just won't let them direct bill. So again I thought that was weird but didn't think too much of it. I submitted my claim which manulife will not cover. And I found out today while talking with manulife that they did an investigation and decided that they \"will not accept claims from Pearle vision or any related business, and that the provider was informed of this decision\". So pearle knows that it's clients with manulife will not be covered and will be screwed out of their money, but chooses not to inform you of that, and neither does manulife (which is a whole different issue). Luckily I didn't buy contacts while I was there or I would be out even more money.\n\nSo in summation if your insurance is through manulife and you would like to actually be covered and not screwed out of quite a lot of money, don't choose Pearle vision.","updateTime":"2023-09-11T16:37:21.178445Z"},{"reviewer":"Marie Evangeline McEachern","starRating":"ONE","comment":"Went in for an eye concern (dry eyes, itchy eyelids) so they did an eye exam, charged my insurance and the doctor didn’t address any of my dry eye and eyelid problems. Didn’t even acknowledge anything I said. I visited a different provider and got answers to my questions and prescriptions. Me and my entire family are never coming back to this place.","updateTime":"2023-08-17T17:27:39.358885Z"},{"reviewer":"shomee B milovan","starRating":"THREE","comment":"Doctors excellent\nFront desk arrogant totaly unfriendly","updateTime":"2023-08-04T21:24:48.143819Z"},{"reviewer":"Shakib Rahman","starRating":"FIVE","comment":"I have been going to Dr. Afzal for my eyecare for the past 6 years and his office is wonderful. Dr. Afzal is very professional and carefully explains any change in eye health to his patients and always takes time to make sure all my questions are answered. His staff are great as well, even ordering in special safety frames I requested. Highly recommend Dr. Afzal and his office if you need an optometrist.","updateTime":"2023-06-24T22:08:47.426662Z"},{"reviewer":"Matthew Romphf","starRating":"FIVE","comment":"Kate at the front desk checked me in promptly, made me feel comfortable, and well attended to. Dr. Shewchuk was fantastic as well. Very professional, knowledgeable, and answered all my questions. I’ll definitely be going back!","updateTime":"2023-01-19T01:23:48.095827Z"},{"reviewer":"Natasha Mijajlovic","starRating":"FIVE","updateTime":"2022-09-28T18:39:31.622104Z"},{"reviewer":"Shaun Christenson","starRating":"ONE","comment":"I drove from Drayton Valley for an eye exam for work. Called as I was running 10 minutes late and told they wouldn't be able to help if late. Pretty disappointing driving 1hr 20 min to get turned around thanks to traffic","updateTime":"2022-09-13T22:25:44.656302Z"},{"reviewer":"Kristine Vercaza","starRating":"FIVE","comment":"It has been a while since I had an eye exam and it was my daughter’s first time so I was a little bit nervous. Dr. Shewchuk was incredibly patient with my daughter and I and she was very pleasant to deal with. Mariam who assisted us during our entire visit was so helpful and made us feel welcome (despite the fact there were other clients in the store.) She made sure we were taken care of.\nI would highly recommend this branch to friends and family!\nThank you for going above and beyond for your customers and providing us an excellent service, Pearl Vision!","updateTime":"2022-08-31T23:30:17.692425Z"},{"reviewer":"Darlene Stafford","starRating":"FIVE","comment":"I was very pleased to find out that two months after I originally bought my new glasses, I could get the lenses replaced for no extra charge.","updateTime":"2022-08-18T19:06:59.818218Z"},{"reviewer":"Arianne Kaye Vercaza","starRating":"FIVE","comment":"Amazing service! Mariam who was helping us was very helpful and accommodating and was just all around friendly! I had Dr. Shewchuk who examined my eye and she was extremely knowledgeable and gave the best advice. I would highly recommend! Thank you to all for ensuring each of your clients are provided with a great service.","updateTime":"2022-08-17T04:08:09.916121Z"},{"reviewer":"Gilles Coderre","starRating":"FIVE","comment":"Great service, friendly staff","updateTime":"2022-07-30T20:01:49.962477Z"},{"reviewer":"J Sawatzky","starRating":"FIVE","updateTime":"2022-07-15T18:48:54.931860Z"},{"reviewer":"Omar Elhouchaimi","starRating":"FIVE","updateTime":"2022-07-15T17:12:43.570570Z"},{"reviewer":"Keith Robinson","starRating":"FIVE","comment":"We were just here stopping in from Winnipeg. I had my glasses broken playing with my grandchildren. They were simply amazing helped me and were so warm and kind. This was people from out of town. You all should try this store when buying glasses their service will amaze you. I wish you all success as you deserve it. Thank you","updateTime":"2022-07-14T19:26:19.663394Z"},{"reviewer":"Patricia Dumada-ug","starRating":"FIVE","comment":"Very lovely place. Peytan was the one in charge at the time and she was very nice and friendly. She even helped me out in picking out the right type of glasses for me. Totally recommend this place!","updateTime":"2022-07-12T06:10:46.306961Z"},{"reviewer":"Taylor Mabbott","starRating":"FIVE","comment":"Has a great time dealing with peytan, will definitely recommend","updateTime":"2022-07-08T21:42:26.912384Z"},{"reviewer":"Stockwell DD Ranch","starRating":"FIVE","comment":"Peytan made my experience very fun. Tanya","updateTime":"2022-07-07T22:48:23.047504Z"},{"reviewer":"Sharon Dumont","starRating":"FIVE","updateTime":"2022-06-30T22:24:38.748989Z"}]