[{"reviewer":"Nikki Trinidad","starRating":"FIVE","comment":"I had such a great experience here at Pearle Vision! Shira was incredibly helpful and made the process so smooth and easy. For weeks I had a lot of trouble choosing glasses that were comfortable for my wide temples, and every frame she recommended to me fit so comfortably on my face, nose bridge, and cheeks. She was extremely knowledgeable and helpful answering our questions about insurance too. I would definitely come back here next time and would recommend them to anyone :) Thank you, Shira!","updateTime":"2025-09-15T18:52:08.466851Z"},{"reviewer":"Gord McFarlane","starRating":"FIVE","comment":"Great store. Made an appointment for annual eye exam. Appointment as on-time. Very affordable. Bought one pair got a 2nd pair for free and upgraded my glasses which I love. Tons of great help picking out what suited me best.","updateTime":"2025-09-13T16:51:04.396987Z"},{"reviewer":"Jake j","starRating":"FIVE","comment":"Update: updating to 5 stars as they explained the reason for the delay. Due to medical reasons I could not make it in and they were very accommodating in shipping the glasses straight to my home! Was a very positive experience in the end.\n\nPicking up your eye wear at this location was awful. It should have been quick and easy but it took over 30 mins.","updateTime":"2025-09-11T16:58:54.037612Z"},{"reviewer":"Maria Klundert","starRating":"FIVE","updateTime":"2025-09-09T02:12:17.373514Z"},{"reviewer":"Melissa Cameron","starRating":"FIVE","comment":"When I walked in Jinus helped me browse the store. She was super helpful and kind. I would go back just to see her friendly face again. Thank you Jinus for helping me find and pick the best glasses possible. You are amazing!","updateTime":"2025-08-06T22:43:30.200512Z"},{"reviewer":"Mavis Zhang","starRating":"FIVE","comment":"Very nice customer service, Ken fixed my sunglasses in no time. Will definitely come back again for my other vision needs, highly recommended!","updateTime":"2025-07-07T18:35:47.959245Z"},{"reviewer":"Eva W.","starRating":"FIVE","comment":"It was my first time going into the store and Ken was so incredibly helpful! I ordered my glasses and received them less than a week later :) I will definitely be back soon! They have great deals and an awesome selection of frames. Thank you very much!","updateTime":"2025-06-13T03:26:18.165194Z"},{"reviewer":"Cyndie Kremyr","starRating":"FIVE","comment":"From my eye exam through to ordering new glasses, my experience at Pearle Vision Willowbrook was excellent. The staff are experts in their business, very professional and friendly.","updateTime":"2025-05-15T02:28:59.621117Z"},{"reviewer":"Deanna Bushman","starRating":"FIVE","comment":"Great experiece, great staff. Pearle Vision was my go to eyeglass store over the years however I went to Spec Savers last time and had the worse experience both with my eye exam and getting glasses that I could see out of, and finally settling with a pair that were sub par. Glad I went back to Pearle Vision...dont fix it if it aint broke. Lesson learned!","updateTime":"2025-05-03T15:05:45.375121Z"},{"reviewer":"Inna Wenzel","starRating":"FIVE","comment":"My husband and I had such a great experience at this store getting our prescription glasses — and even prescription sunglasses, which we didn’t plan on but ended up loving while browsing! They have so many frame options, and both of us were able to find styles that fit us perfectly.\n\nI worked with two different staff members during our visits, and both were amazing — super knowledgeable, easy to talk to, kind, and really took the time to understand what we were looking for. You could tell they genuinely cared and added such a personal touch to the whole experience.\n\nI also have to give a huge shoutout to the store manager, Ken. He is truly a professional — so knowledgeable, patient, and incredibly accommodating. When something didn’t go quite right (completely my fault), he handled it with so much understanding and made sure everything was fixed and that I left happy.\n\nIt’s so refreshing to find a place where you can shop with total confidence, knowing you’ll be treated with care and respect. Highly recommend — we’ll definitely be back!","updateTime":"2025-04-28T06:27:43.013989Z"},{"reviewer":"Jackie Gellatly","starRating":"FIVE","comment":"This was my first experience with Pearle vision, and I will happily go back. I have worn glasses for many years and had many questions about the new upgrades to progressive lenses. Ken was very patient answering all of my concerns. He offered great advice based on my needs, and made me feel confident with my final selection.\nThank you, Ken for all your help.","updateTime":"2025-04-25T00:49:48.350928Z"},{"reviewer":"Gino Jorge","starRating":"FIVE","comment":"Service at Pearl Vision as far as as service is concerned is good knowledgeable and provides prompt service.","updateTime":"2025-04-14T18:01:29.489767Z"},{"reviewer":"Regan Turner","starRating":"FIVE","comment":"I will never go anywhere else !!! I walked in on a Saturday no appointment with concerns re my new glasses . The Dr fit me in right away , corrected my prescription (I did not originally see the optometrist at Pearl Vision) but did purchase my glasses there. With their purchase guarantee I have a brand new pair on the way and was able to keep the somewhat working pair so I’m not without glasses entirely. I HIGHLY encourage you to shop there.","updateTime":"2025-03-26T13:00:16.541581Z"},{"reviewer":"Brad Turner","starRating":"FIVE","comment":"Excellent Customer Service and very Knowledgeable","updateTime":"2025-03-25T21:02:35.023213Z"},{"reviewer":"Karen M","starRating":"FIVE","comment":"Exceptional customer service and a great selection of designer glasses and sunglasses. We went to many places to look for glasses and Pearle Vision Langley really stood out to us - as soon as you walk in you receive a warm welcome, friendly service and expert advise. Both Ken and Zainab were amazing to work with and we received our glasses very quickly. I highly recommend this location to everyone!","updateTime":"2025-03-07T07:01:07.104306Z"},{"reviewer":"Terry Sharon Terry Stephen Sielsky","starRating":"FIVE","comment":"Staff was very helpful in Fran selection and when the glasses arrived ensured a proper fit before I left the store.","updateTime":"2025-03-07T01:34:54.386616Z"},{"reviewer":"Sean Wilson","starRating":"FIVE","comment":"Great customer service! Felt like a family run store.","updateTime":"2025-03-05T22:49:18.234133Z"},{"reviewer":"Becky Miller","starRating":"FIVE","comment":"Julija was very helpful and we had a great experience!","updateTime":"2025-03-03T01:55:48.420802Z"},{"reviewer":"Richard Miller","starRating":"FIVE","comment":"Very thorough explaining the process, the transaction and great follow up when my glasses were ready.\n\nI would highly recommend this location of Pearle Vision at Willowbrook mall. See Julija for excellent service! Thanks","updateTime":"2025-03-02T19:31:24.867654Z"},{"reviewer":"Geraldine Ruck","starRating":"FIVE","comment":"I have dealt with Pearle Vision for a period of many years, reading glasses, bifocal glasses and sun glasses. Have always been 100% satisfied with service received. Recently, dealt with a very accommodating girl, Zainab, was comfortable asking questions, taking her time, very courteous! I strongly recommend Pearle Vision for your optical needs!","updateTime":"2025-02-14T22:20:51.595468Z"},{"reviewer":"TL Smith","starRating":"FIVE","comment":"I recommend Pearle Vision to anyone looking to buy quality eyewear at reasonable prices.","updateTime":"2025-01-29T13:29:09.740420Z"},{"reviewer":"THE LANG GANG","starRating":"FIVE","comment":"I went in to get my glasses adjusted and they always do a great job . I must give praise to the manager at the Langley Willowbrook store . He is very professional and genuinely cares about his customers needs .\nFantastic customer service 👏","updateTime":"2025-01-24T00:01:30.407348Z"},{"reviewer":"Avery Lowen","starRating":"FIVE","comment":"Extremely helpful, knowledgeable, personable staff","updateTime":"2025-01-22T00:26:47.844942Z"},{"reviewer":"M P (Hummingbird)","starRating":"FIVE","comment":"Ken was friendly and knowledgeable. I was looking to fulfil my first eyeglass prescription and he gave me enough space to look and not feel pushed to make a sale; but also be available to answer questions and learn about sizing, suitable styling, how progressive lenses vary and more so i knew what i was purchasing. Buying my first pair of glasses at Pearle was made better by Ken's great service. Thank you.","updateTime":"2025-01-12T05:15:22.827347Z"},{"reviewer":"Cher","starRating":"FIVE","comment":"My purchase has not been straightforward but the staff at this store are Amazing. They go above and beyond to make sure your purchase works exactly as required. Nothing is too much trouble for them, especially when changes are needed.\nAbsolutely recommend them.","updateTime":"2025-01-04T04:05:41.830368Z"},{"reviewer":"RadStandard Racing","starRating":"FIVE","comment":"Had a great time shopping at Pearl Vision.\nBest staff as well, Jinus was wonderful and extremely knowledgeable, she took her time explaining and advising. Thanks to her we walked out with two pairs of glasses my wife and I.\nHighly recommended location.","updateTime":"2024-12-31T03:31:40.976669Z"},{"reviewer":"Vonn De Vera","starRating":"FIVE","comment":"Julia was a great help when I urgently needed my glasses fixed. 100% recommend!","updateTime":"2024-12-23T23:44:35.250685Z"},{"reviewer":"Brooke Whitlock","starRating":"FIVE","comment":"Great place to have your eyes tested and purchase your new glasses. Everyone is careful and thoughtful. You never feel rushed. I highly recommend them!","updateTime":"2024-12-22T22:36:43.354183Z"},{"reviewer":"Todd Pollock","starRating":"FIVE","comment":"Julija helped me with the whole process of getting 2 pairs of glasses with 2 different prescriptions. She was very friendly and answered all my questions. I will definitely be going back there when I need my next glasses.","updateTime":"2024-12-17T20:53:36.258712Z"},{"reviewer":"maria mendes","starRating":"FIVE","updateTime":"2024-12-10T19:29:45.028938Z"},{"reviewer":"Marie","starRating":"FIVE","comment":"I had an absolutely amazing experience at Pearle Vision thanks to Jinus! She truly went above and beyond to help me with a last-minute emergency. My glasses had broken just as I was preparing to leave for a trip, and I was panicked about finding a solution in time. Jinus immediately stepped in with professionalism and care, working quickly to find the perfect fix for my situation. Her attention to detail and genuine desire to help were remarkable. Not only did she solve my problem in record time, but she also made me feel valued and reassured throughout the entire process. Pearle Vision is lucky to have someone as dedicated as Jinus on their team. Thank you so much for turning a stressful situation into a positive and memorable experience!","updateTime":"2024-12-08T14:44:09.727269Z"},{"reviewer":"Aggarwal Family","starRating":"ONE","comment":"I had a disappointing experience at this store when purchasing progressive glasses. I selected larger frames without being informed that smaller frames are typically better for progressive lenses. Despite returning multiple times for adjustments and explaining issues like eye strain and headaches, the staff simply adjusted my glasses without addressing the root cause. It was only after seeing a new optometrist that I learned larger frames can lead to these issues with progressive lenses. I feel the store failed to provide clear and informed advice, which would have helped me make a better decision. Unfortunately, this lack of transparency has left me very dissatisfied with their service.","updateTime":"2024-12-07T03:39:48.968100Z"},{"reviewer":"Joanna Marie","starRating":"ONE","comment":"Receptionist at the Willowbrook eye exam desk can use a happy pill or 2.... or 10. Friendliness: 0/5. Eye contact: 0/5.","updateTime":"2024-12-06T22:51:27.675208Z"},{"reviewer":"Lisa Stevenson","starRating":"FIVE","comment":"Great customer service. Ken was informative , professional and very helpful. Would highly recommend\n.","updateTime":"2024-12-02T08:37:13.595415Z"},{"reviewer":"Steve Forbes","starRating":"FIVE","comment":"Great service form Jinus Julija at the Willowbrook location. Found the exact pair of glasses my daughter had lost and made sure we received them in time for her birthday.","updateTime":"2024-11-25T21:28:01.500317Z"},{"reviewer":"Fikile Moyo","starRating":"FIVE","comment":"Julija helped me select my glasses and helped me when I picked them up. She was super friendly and helpful. Made my time at pearle vision super easy! And love my new glasses!!","updateTime":"2024-11-23T04:10:47.799305Z"},{"reviewer":"Jacob Cowie","starRating":"FIVE","comment":"Wonderful experience Great deals on glasses and friendly customer service!","updateTime":"2024-11-22T00:15:15.683052Z"},{"reviewer":"Baljeet Baga","starRating":"FIVE","updateTime":"2024-11-19T05:47:07.963143Z"},{"reviewer":"Danielle Swanson","starRating":"FIVE","updateTime":"2024-11-17T23:31:09.852733Z"},{"reviewer":"Andrew Ko","starRating":"FIVE","comment":"Great! Especially with Mr. Kim & Julija! Thank you two so much for an awesome experience :). I look forward to our next meeting! Julija! Thank you for your direction in finding other options for my frame, as the one i liked was not possible for me. You did a great job! Also, for your help to resolve my issue with Manulife! Pearl Vision is lucky to have the both of you 😀","updateTime":"2024-11-16T23:46:14.068030Z"},{"reviewer":"Taylor McDougall","starRating":"FIVE","comment":"Ken Sekhon was awesome, great experience.","updateTime":"2024-11-15T01:39:14.798026Z"},{"reviewer":"Mary-Jo Ohl","starRating":"FIVE","comment":"I have had very good care at the Pearle vision store in Willowbrook mall. They’ve helped me choose glasses that suit me fit me properly and have a good warranty program.","updateTime":"2024-11-15T00:19:23.116619Z"},{"reviewer":"Ice Berg","starRating":"FIVE","comment":"Ken from Pearle Vision has always been awesome to deal with. Our entire family always gets our glasses there.","updateTime":"2024-11-14T06:09:06.093495Z"},{"reviewer":"Michelle E","starRating":"FIVE","comment":"Service was amazing. Always very friendly and great to deal with! Ken the manager has always been welcoming and helpful.\nJulija was our salesperson today, she was helpful, patient, friendly and amazing to deal with. Highly recommend.","updateTime":"2024-11-12T04:51:33.328434Z"},{"reviewer":"Natacha Townsend","starRating":"FIVE","comment":"Very efficient service. The store manager Ken was a delight to deal with. My new glasses were ready in a week, as they had stock available with my prescription. Highly recommend this location","updateTime":"2024-11-07T21:28:40.012778Z"},{"reviewer":"Nick Harding","starRating":"FIVE","comment":"Julija was a great help and made the process a breeze. I have used pearle vision for years. Nothing but the best service","updateTime":"2024-11-07T19:02:14.383725Z"},{"reviewer":"Marnie Mains","starRating":"FIVE","comment":"Great service! Very friendly and accommodating. Julija was very attentive. She helped me pick out glasses that suited my face and style. She even took notes as to when I was leaving town. Real service. Real people. Thank you!","updateTime":"2024-10-31T17:50:39.630983Z"},{"reviewer":"Nicole Stahlstrom","starRating":"FIVE","comment":"Service was exceptional. From the initial eye exam, to Julija helping find new frames (which was no easy task for an indecisive individual like me), it was easy every step of the way. The glasses were also ready sooner than expected. Will definitely come again in the future!","updateTime":"2024-10-25T20:09:05.870661Z"},{"reviewer":"John Clarke","starRating":"FIVE","updateTime":"2024-10-10T19:12:56.191501Z"},{"reviewer":"Matheswaran Kanagarajan","starRating":"FIVE","comment":"Swift and friendly folks here. Jinus, Julija has been nothing but wonderful throughout my purchase of rayban meta glasses. Couldn’t ask more, thank you for the wonderful service and help in getting the right glasses and fit.","updateTime":"2024-09-23T22:02:49.143605Z"}]