[{"reviewer":"Ben Black","starRating":"FIVE","comment":"The staff here are amazing so I keep on coming back. This was my third pair of glasses purchased. Staff are knowledgeable, approachable and just generally make the experience of getting new eye-wear easy. They also make excellent recommendations to me (at no extra cost) which make my eye-wear better fitted to meet my needs. It shows they care and I am not just another sale.","updateTime":"2025-08-28T20:21:32.805076Z"},{"reviewer":"Smeet Patel","starRating":"FIVE","comment":"Carol is the best sales person. Period. Gracious, always smiling, ready to answer your questions. 10/10 ask for Carol","updateTime":"2025-08-20T23:41:20.606682Z"},{"reviewer":"M D","starRating":"FIVE","comment":"I needed to have one of the nose pads on my glasses fixed, and the gentleman at the store replaced them both for free. What a wonderful service !!! I recommend this business highly, as personal SERVICE is something others do not provide. The product and selection is also awesome, as I am still wearing glasses I got from them years ago.","updateTime":"2025-08-15T18:57:56.298524Z"},{"reviewer":"Garry Groth","starRating":"FIVE","comment":"Couldn’t be happier with not just the service but pricing. Versace product can be difficult to work with however this place made it simple and affordable for me. Thank you so very much for amazing customer service and always prompt on giving me answers right away.","updateTime":"2025-08-08T17:32:47.896714Z"},{"reviewer":"Norrie Froman","starRating":"FIVE","updateTime":"2025-08-08T17:15:30.325264Z"},{"reviewer":"Janine Dukes","starRating":"FIVE","comment":"Great selection. Super friendly staff.","updateTime":"2025-07-22T19:19:53.453020Z"},{"reviewer":"Daryle Cosgrove","starRating":"FIVE","comment":"My mom's arm of her glasses came apart from the frame. So we needed some repairs. My first stop was Specsavers in Hillside Centre. The young women in there didn't know much and suggested we take them back to where they were first purchased (Mayfair Optometric) many years ago. So, Pearle Vision was right across the aisle from SS and I dropped in there. A woman named Trinity - plenty of experience here - served me and within minutes had the glasses fixed. And when I asked about fees she said 'we don't charge for repairs/maintenance.' What a nice surprise!","updateTime":"2025-07-21T19:42:45.418504Z"},{"reviewer":"Howard Slater","starRating":"FIVE","comment":"Good people, great service.","updateTime":"2025-07-16T02:28:50.522449Z"},{"reviewer":"Samantha Froman","starRating":"FIVE","comment":"Love the friendly atmosphere and wonderful customer service that I always receive from the staff at Pearl Vision! Thank you ☺️","updateTime":"2025-07-15T08:49:06.453745Z"},{"reviewer":"Cindi Adams","starRating":"FIVE","comment":"Went in for a routine eye exam. The initial eye tests were quick and easy, the receptionist was very nice. I saw Dr. Gil and she was really nice and professional. She would say everything that she was doing, so you knew exactly what was happening. The exam covered a lot. They did more here than I've ever had done at any other place. It made me feel that they were really taking the time to make sure everything it was done right. I have always loved Pearle Vision, I can't recommend them enough.","updateTime":"2025-07-13T03:21:41.332099Z"},{"reviewer":"Laura Hobden","starRating":"FIVE","comment":"I highly recommend Pearle Vision to anyone who wants good quality glasses. They went above and beyond in customer service to make sure I was 100% satisfied with my new glasses.\nAnd I do love my new glasses. I recommend them to all my friends and family. Thanks you all.","updateTime":"2025-07-03T17:11:07.681320Z"},{"reviewer":"Jeanmaurice Stackard","starRating":"FIVE","updateTime":"2025-07-02T13:22:16.373800Z"},{"reviewer":"Antonio Navarro Vieira","starRating":"FIVE","comment":"Awesome experience ! Manager there was awesome (can’t remember her name )! She made me feel welcome In seconds and was super Patient and kind as well","updateTime":"2025-06-27T19:55:30.934871Z"},{"reviewer":"Skye McLean","starRating":"FIVE","comment":"Awesome service and gave me a tonne of options! The clinic attached was very great too and billed my insurance company as well which was super convenient.","updateTime":"2025-06-21T07:57:13.832714Z"},{"reviewer":"Judith Kovats","starRating":"FIVE","updateTime":"2025-05-20T19:05:19.303325Z"},{"reviewer":"Yichuan Wang","starRating":"FIVE","comment":"Trevor the manager provides such wonderful customer care. He kindly adjusted my nose pads and very patiently adjusted the arms too. I felt like I was at the spa for glasses. I've always bought my glasses at pearle vision and love their customer care. Carol Ann and Thomas at this location have also kindly helped me before. Everyone here makes me feel like they have my best interests at heart. Highly recommend pearle vision Hillside and head office, I hope you acknowledge this team appropriately :)! Thank you!","updateTime":"2025-04-22T00:27:56.840215Z"},{"reviewer":"Susannah Mckee","starRating":"FIVE","comment":"Carol-Anne was helpful, friendly and gave good advice and great pricing.\nThankyou!","updateTime":"2025-03-12T23:43:26.576654Z"},{"reviewer":"M. Elizabeth Sheehan","starRating":"FIVE","updateTime":"2025-03-10T19:47:56.581370Z"},{"reviewer":"Natasha Mccarthy","starRating":"FIVE","updateTime":"2025-02-27T19:59:45.959289Z"},{"reviewer":"Harjit Kaur","starRating":"ONE","comment":"Had my reading glasses done not happy at all, went back after few wk No one helped me what a waste of my $$$.","updateTime":"2025-02-17T13:47:30.040039Z"},{"reviewer":"Diana K S","starRating":"FIVE","updateTime":"2024-12-10T02:30:22.941841Z"},{"reviewer":"Jodi Oystrick","starRating":"FIVE","comment":"I went in on Friday night needing some help restringing my glasses when I fell and fractured my ankle and did a face plant. Carol and Thomas were absolutely amazing. I have been there for years for glasses, but there help with this went above and beyond!","updateTime":"2024-12-08T18:13:49.243865Z"},{"reviewer":"phil Bates","starRating":"FOUR","comment":"Great selection of Eyewear, friendly service.","updateTime":"2024-11-04T01:15:34.893453Z"},{"reviewer":"Casey Murray","starRating":"FIVE","comment":"Absolutely fantastic experience at Pearle Vision! Can’t recommend Trevor, Carol-Anne, or anyone else who works there more! They truly work hard for everyone who comes in the door and make glasses shopping easy","updateTime":"2024-11-03T17:02:35.200876Z"},{"reviewer":"Emil Wessner","starRating":"FIVE","comment":"Friendly and knowledgable, I am quite happy with my new glasses.","updateTime":"2024-09-13T21:55:04.630102Z"},{"reviewer":"Thomas Heslop","starRating":"FIVE","comment":"Unbelievable customer service and care…. The management and staff are beyond accommodating every time I go in there…. I highly recommend them","updateTime":"2024-08-26T22:29:19.295118Z"},{"reviewer":"James Willis","starRating":"FIVE","comment":"This is my 3rd time coming here for my eye glasses and I don't intend on changing that. These guys have always been great and their prices are reasonable. I've had wonderful service from Trevor and today again from Gabriella. The entire experience was great. I would recommend this place to anyone.","updateTime":"2024-08-15T03:04:23.238884Z"},{"reviewer":"KM M","starRating":"FIVE","comment":"Great customer service, Carol Anne was terrific!","updateTime":"2024-08-11T06:00:57.027264Z"},{"reviewer":"Glenn Pritchard","starRating":"FIVE","comment":"Excellent service by the staff especially Carol. The time it took from exam to glasses was less than two weeks and I must commend them on the professionalism. Well done!!!!! More than 5 stars!!!","updateTime":"2024-07-11T20:56:02.879894Z"},{"reviewer":"Ilyanna Weeks","starRating":"FIVE","comment":"Excellent customer service and support!","updateTime":"2024-06-04T20:20:08.477685Z"},{"reviewer":"Shauna Price","starRating":"FIVE","comment":"I had a great experience at Pearle Vision! Casey helped me pick out a great pair of glasses and was so patient, friendly and knowledgeable. I will definitely be recommending to friends!","updateTime":"2024-06-03T01:28:44.153160Z"},{"reviewer":"Unknown TRAVELLER","starRating":"ONE","comment":"Not good","updateTime":"2024-05-30T02:26:06.953244Z"},{"reviewer":"Gerard Nelson","starRating":"FIVE","comment":"The personell in the Hillside mall treated me very well","updateTime":"2024-05-25T00:55:02.231987Z"},{"reviewer":"Margaret Jeana","starRating":"FIVE","comment":"The customer service I experienced through Carol is the best I've found in years. She was professional yet generous in solution finding of my situation which was quite complicated. She was patient, kind, knowledgeable, genuine and sincere. Rarities in this day and age. Thank you Carol for your exceptional service.","updateTime":"2024-05-06T00:53:43.333031Z"},{"reviewer":"Joanne","starRating":"FIVE","comment":"My husband recently purchased two pairs of glasses at Pearle Vision. The young man who helped us as we were picking out the glasses was professional and helpful. Unfortunately, I don't remember his name. When we picked up the glasses later on, Emilia served us. She was very thorough, thoughtful and competent. Thanks!!","updateTime":"2024-05-05T20:42:23.350332Z"},{"reviewer":"Jan Creelman","starRating":"FIVE","comment":"No nonsense service. Attentive sales woman who knew the products available and clearly explained my options. No upselling. I was in and out in no time, just the way I like it!","updateTime":"2024-05-04T20:16:53.387989Z"},{"reviewer":"Jan W","starRating":"FIVE","comment":"Excellent customer service from Emilia. Great value for the two pairs of glasses that I purchased. I will return!","updateTime":"2024-04-26T21:26:16.445762Z"},{"reviewer":"Rick Haines","starRating":"FIVE","comment":"Highly recommend Pearl Vision. Service is excellent.\nCarol - Anne gives you the best customer service, she is friendly and very knowledgeable, ready to answer all your questions. I’m a repeat customer as is my wife, never had any issues.\nRick H. 👍","updateTime":"2024-04-25T01:52:59.324164Z"},{"reviewer":"John R. Paterson","starRating":"FIVE","comment":"We did some comparison shopping before choosing Pearle Vision. We were treated promptly, with excellent service. The representative ensured that I was happy with my choice of frames. I am very satisfied with Pearl Vision.","updateTime":"2024-04-11T22:37:24.080434Z"},{"reviewer":"kerri-lee bezuidenhout","starRating":"FIVE","updateTime":"2024-04-11T18:28:22.474716Z"},{"reviewer":"Bailey Smith","starRating":"FIVE","comment":"First time going to Pearle Vision to get new glasses and an eye exam. Trevor and Carol-Anne are very kind and professional as well as helpful in picking new glasses. Will be going back.","updateTime":"2024-04-03T19:14:23.649824Z"},{"reviewer":"Sylvia Chong","starRating":"FIVE","comment":"It was my first time shopping at Pearle Vision after a couple of my friends recommended going there for new glasses and sunglasses. Carol was very warm and welcoming as soon as I walked in, and Emilia who helped me for the remainder of my visit was also great! She made so many helpful suggestions for frames and provided honest feedback and tips, based on my needs and preferences. Emilia was very patient as I tried on many different styles, and took the time to really explain the different lens options, price points, and what would work best for my high prescription. Emilia never made me feel pressured to buy anything, and I am very happy with my choices and can't wait to pick them up!","updateTime":"2024-03-28T05:29:55.335484Z"},{"reviewer":"Shar Shar Bing","starRating":"FOUR","comment":"Lost my original glasses and need to find n pick a new pair of frames/prescription. They were very accommodating, polite & professional. Two for one special means if I loose glasses again I have a back up","updateTime":"2024-03-25T22:08:53.559863Z"},{"reviewer":"N M","starRating":"FIVE","comment":"I have gotten now 7 glasses from them, and every time I go there I get great customer service from the employees. They are knowledgeable, listen to what I want and don’t put on the hard sell and try to get me to spend on the latest and most expensive designer fashions. Definitely highly recommended if you want a quick and painless","updateTime":"2024-03-23T21:06:13.015710Z"},{"reviewer":"Chas","starRating":"FIVE","comment":"I recently popped in to have my glasses adjusted. I work in the mall so it was a quick and easy fix, although I haven’t been a customer here before. I had recently been to my optometrist and their associate adjusted them but just couldn’t get it right. He eventually gave up saying he didn’t want to snap the arms at the hinge. When I came in, Carole Ann assisted and was so helpful. She was patient and willing, even though I didn’t buy my glasses from them, which, I expected to have been turned away. I was so grateful as she took the time to check them out and make adjustments to actually get them right when the other guy couldn’t/didn’t. I have been singing her praises ever since!!","updateTime":"2024-03-09T16:22:32.753443Z"},{"reviewer":"Benson Izunwanne","starRating":"FIVE","comment":"I was offered a quick replacement at half price for my son's broken frame. Even when I regretfully did not pay for a warranty service when I bought it.","updateTime":"2024-03-06T01:29:58.114233Z"},{"reviewer":"Dr. Katrine Hegillman","starRating":"FIVE","comment":"I would definitely highly recommend Pearl Vision at Hillside. Excellent service plus wide range of frames, great lenses. 👍","updateTime":"2024-03-03T17:20:21.208021Z"},{"reviewer":"Corey Whelen","starRating":"FIVE","comment":"Great service, friendly staff. Been here a few times, they always take good care of their customers!","updateTime":"2024-02-28T00:04:16.120803Z"},{"reviewer":"Nikki Bowens","starRating":"FIVE","comment":"What a wonderful experience! Everyone is so friendly and eager to help! And to top it all off my glasses were ready in less than a week!!!","updateTime":"2024-02-14T20:01:13.495588Z"},{"reviewer":"Naima Houssaini","starRating":"FIVE","comment":"Best experience ever!\nKnowledgeable,kind and professional.would highly recommend.","updateTime":"2024-02-04T20:10:44.036673Z"}]