[{"reviewer":"Mandy","starRating":"ONE","comment":"Had called this location asking if I could get my new glasses that I bought online adjusted so then they could fit my face better. The associate on the phone said it could be done as long as no damage would be done to the glasses. I told her I bought it online and that I just needed them adjusted.\n\nBrought it in store and the Filipina lady there outright denied me despite another associate saying that it could be done. Shamefully, I didn’t get a name but it’s bad business just because “I bought my glasses online”.\n\nI’ve bought glasses here in the past, but looks like I won’t be anymore due to this Filipina lady’s bad customer service. I also work in customer service but I would never turn away a customer just because I didn’t want to help them with something that I had called about just minutes before.\n\nI was willing to pay a fee to get them adjusted and ironically, they didn’t want my money just because they just didn’t want to help me.\n\nShame to this business and their nickel and diming.","updateTime":"2026-04-03T22:27:52.947929Z"},{"reviewer":"M L","starRating":"FIVE","comment":"Customer service was excellent\nEverything was expected\nCan't wait for my sunglasses 😎","updateTime":"2026-03-27T21:34:17.458426Z"},{"reviewer":"Maricar Beltran","starRating":"FIVE","comment":"From start to finish, I had an excellent experience with Mona! I truly wish I could give more than 5 stars. The level of service, expertise, professionalism, and friendliness was the best I’ve ever experienced.\nMona is very easy to communicate with—she explained everything clearly and addressed all of my concerns with care and patience. Every visit is a positive experience, and I will definitely continue coming to this clinic.\nHighly recommended, and thank you for taking such great care of our vision!","updateTime":"2026-03-20T19:19:13.480153Z"},{"reviewer":"John Alexis Bugia","starRating":"FIVE","comment":"I had a fantastic experience at Pearle Vision - Polo Park huge thanks to ”Mona”, who made the entire visit genuinely enjoyable from start to finish. She has such a warm, upbeat personality super jolly, engaging, and naturally entertaining which immediately put me at ease.\n\nWhat really stood out, though, was her impressive product knowledge. Mona took the time to clearly explain my options without overwhelming me, and she made sure I understood what would actually benefit me rather than just trying to upsell. Her recommendations felt honest and tailored to my needs, which I truly appreciated.\n\nHer customer service was exceptional patient, attentive, and thoughtful throughout the whole process. She listened carefully, answered all my questions, and guided me toward choices that were both practical and worthwhile.\n\nIt’s rare to come across someone who combines professionalism, expertise, and such a positive attitude so effortlessly. Mona is truly an asset, and I would absolutely recommend asking for her if you’re visiting Pearle Vision!","updateTime":"2026-03-20T02:43:10.060111Z"},{"reviewer":"Ray Hughes","starRating":"FIVE","updateTime":"2026-03-08T22:44:11.393491Z"},{"reviewer":"Ish","starRating":"ONE","comment":"Nobody answers the phone.","updateTime":"2026-03-07T17:16:43.761322Z"},{"reviewer":"john bartolome","starRating":"FIVE","updateTime":"2026-03-06T19:00:30.185871Z"},{"reviewer":"Navjot Gill","starRating":"FIVE","comment":"I had a really great experience at Pearle Vision Polo Park, thanks to Harsimar Dhillon who helped me during my visit. She was extremely kind, patient, and welcoming from the very beginning. Her calm and positive nature made me feel comfortable and well taken care of, and she took the time to explain everything clearly without any rush.\n\nIt’s rare to come across someone who is not only professional but also genuinely caring and attentive. Her helpful attitude and friendly behavior truly made my experience pleasant.\n\nThanks once again","updateTime":"2026-03-04T04:34:44.742716Z"},{"reviewer":"Micro Plague","starRating":"FIVE","updateTime":"2026-02-19T16:53:26.321364Z"},{"reviewer":"doreen Bryden","starRating":"FIVE","comment":"Pearle Vision was a surprise for me 😲 I had been going to buy my glasses at the Optometrist ( very expense) ! A friend said why not try Pearle Vision. It is reasonable priced, excellent service and lots of helpful information.❤️❤️❤️","updateTime":"2026-02-12T13:38:06.229779Z"},{"reviewer":"Harina arora","starRating":"FIVE","comment":"Had a great experience at Pearle Vision. One side of my daughter’s glasses had fallen off, and the staff member \"Love\"fixed it in seconds, cleaned the glasses, and didn’t charge anything. Super kind, quick, and helpful!","updateTime":"2026-02-03T21:53:25.429711Z"},{"reviewer":"Allan Manjares","starRating":"FIVE","comment":"Very accommodating especially Love, the lady who fixed my glasses. Thank you!","updateTime":"2026-01-25T01:05:35.752123Z"},{"reviewer":"Connie K","starRating":"FIVE","comment":"Mona was amazing! Very helpful in walking me through the options of the deals and lens options that were available to me as well as input with frame choice since I was alone for this visit.","updateTime":"2026-01-22T00:48:18.207098Z"},{"reviewer":"CC Chan","starRating":"FIVE","comment":"Mona is such a great salesperson! My husband, my child, and I purchased both glasses and sunglasses, and we had tons of questions since it was our first time buying eyewear in Canada. She was extremely helpful, very knowledgeable, and explained everything in great detail with so much patience. We truly appreciated her assistance and would highly recommend purchasing from her!","updateTime":"2026-01-18T12:52:02.337671Z"},{"reviewer":"Azelle","starRating":"FIVE","updateTime":"2026-01-14T03:41:12.918536Z"},{"reviewer":"Sarah Morin","starRating":"ONE","comment":"I went to the Polo Park location today and after spending 45 minutes trying glasses on, I had the pair I wanted in hand. The salesperson approached me at 5:59 pm telling me they close in one minute—an hour before the mall closes. I asked her if there was time to purchase the glasses, she said no because the systems are already down and that I would have to come back tomorrow.\nI’m obviously not coming back. She could have told me they were getting ready to close while there was still time to make my purchase, but she probably didn’t want to deal with it and just waited until it was too late. Very unprofessional and I don’t appreciate my time being wasted like this.","updateTime":"2026-01-11T03:14:29.619902Z"},{"reviewer":"Marnie K","starRating":"FIVE","comment":"Service was exceptional! Highly recommend","updateTime":"2026-01-03T18:10:06.438078Z"},{"reviewer":"Charm Palacios","starRating":"FIVE","comment":"Our usual glasses place! Dawn has been helping us for at least the past 4 years! Even in the midst of this year’s extra busy holiday, and even when we went in and there was a lot of people, she never made us feel we were bothering her. She is always kind and helpful. And very informative. She gives good advice on choosing our glasses. Start to finish she has been very consistent. Highly recommend for you to see her if you need your glasses!! Also, Pearle Vision has one of the best selection of frames!","updateTime":"2025-12-31T17:33:31.817803Z"},{"reviewer":"Abdullah Imtiaz","starRating":"FIVE","comment":"I had a great experience at Pearl Vision thanks to Lovepreet. She was very professional, kind, and helped me find sunglasses that suited me perfectly. She explained the options clearly and made the buying process smooth and stress-free. Excellent customer service—highly recommend her!","updateTime":"2025-12-29T20:40:59.316616Z"},{"reviewer":"Francis","starRating":"ONE","comment":"I used to buy a pair of glasses at Pearl Vision every time my work benefits reset, with the lack of service or friendly staff it hasn’t been the same and I can no longer tolerate the low quality staff actually wanting to help. Moving over to Lens crafters where I was greeted by friendly staff as soon as I got in the store.","updateTime":"2025-12-27T17:58:43.574959Z"},{"reviewer":"Scarlet Cirio","starRating":"FIVE","comment":"We had a wonderful experience at Pearle Vision (Polo Park store), and it was all thanks to Mona. From the moment we arrived, she provided exceptional customer service and went above and beyond to help our family with our eyeglasses purchase. Her patience, expertise, and professionalism made us feel well taken care of.\nHighly recommend this store for their quality eyewear and truly outstanding customer service. And don't forget to ask for Mona. 😊","updateTime":"2025-12-23T22:39:52.011930Z"},{"reviewer":"Angela Pauline Lagus","starRating":"FIVE","comment":"Mona is very nice and knowledgeable on glasses. Gives very nice recommendations.","updateTime":"2025-12-21T23:55:06.392608Z"},{"reviewer":"Melody","starRating":"FOUR","comment":"The first person who helped us didn't do a great job in assisting us and didn't even relay the information so things wasn't clear when we showed up after few days but good thing we had a good experience after that, the current manager helped us with everything, pleasant and knowledgeable. Thank you 🥰","updateTime":"2025-12-06T18:20:32.604231Z"},{"reviewer":"Emmanuel Ansong","starRating":"FIVE","comment":"Excellent customer service","updateTime":"2025-12-04T17:53:43.079270Z"},{"reviewer":"yuhin","starRating":"FIVE","comment":"We received truly excellent service from Mona while choosing our glasses. She was incredibly patient, knowledgeable, and provided perfect advice on frame styles and glasses that suited my face. She made the whole process easy and enjoyable. Highly recommend!","updateTime":"2025-12-03T13:10:00.416530Z"},{"reviewer":"Dewey Zablan","starRating":"FIVE","updateTime":"2025-11-19T23:53:41.104148Z"},{"reviewer":"Kor Vet","starRating":"FIVE","comment":"(Translated by Google) The vision check, selection of glasses, lenses and service were all top notch, I recommend!\n\n(Original)\nПроверка зрения ,подбор очков ,линз и сервис все было на высшем уровне ,рекомендую!","updateTime":"2025-11-17T22:45:54.615175Z"},{"reviewer":"Gail B","starRating":"ONE","comment":"To my disappointment with my recent experience at your office. While accompanying my partner to their appointment, I decided to book an eye exam for myself on the spot since I was overdue for one. Unfortunately, I fell ill before my scheduled appointment and forgot to call to reschedule.\nWhen I called two days later to rebook, I was informed that I would be charged a $30 fee. This policy was never communicated to me when I made the appointment, which I found very disappointing as a first time customer. Ended up booking elsewhere. Would’ve been nice to have clear communication before hand.","updateTime":"2025-10-30T23:00:23.001411Z"},{"reviewer":"Adx","starRating":"FIVE","comment":"Absolutely wonderful staff especially Mona. So helpful and incredibly knowledgable. She is also very approachable, making it easy to ask questions. Great service from start to finish. Highly recommend!","updateTime":"2025-10-22T02:24:51.270105Z"},{"reviewer":"Lea Garcia","starRating":"FIVE","comment":"Dawn from Polo Park location is so friendly & helpful. Good Customer Service!","updateTime":"2025-10-10T14:28:47.049428Z"},{"reviewer":"Jerson Manabat","starRating":"FIVE","comment":"Monah deserves recognition for her excellent customer service, and I want to commend her for it. She is very accommodating and answers all our questions. She is bubbly and friendly. Good job Monah.","updateTime":"2025-10-02T11:29:46.524087Z"},{"reviewer":"juvie ann benitez","starRating":"FIVE","comment":"Great service! The staff were very accommodating and helpful. I felt well taken care of during my visit.","updateTime":"2025-09-26T23:47:40.664099Z"},{"reviewer":"Patricia Gaddi","starRating":"FIVE","comment":"I had such a great experience with Mona! She went above and beyond to help me get the perfect pair of glasses with my prescription. She was patient, knowledgeable, and made the whole process so smooth and stress-free. Even rushed in my glasses in time for my coning vacation!! She answered all my questions, explained my options clearly, and made sure I felt confident with my choice. Thanks to the amazing customer service, I walked away not only with the right glasses but also with a really positive experience. Highly recommend!\n\nAlso she recommended red transitions that looked so amazing with the frame i got!!","updateTime":"2025-09-24T23:26:39.497587Z"},{"reviewer":"Yuan Tian","starRating":"FIVE","comment":"Love was super kind and really knew her stuff. Very eager to help and made the whole experience easy and pleasant. Great service at Pearle Vision in Polo Park location.","updateTime":"2025-09-24T18:03:44.200776Z"},{"reviewer":"Victoria B","starRating":"TWO","comment":"They seem to overbook for eye exams. People before me said they’ve been waiting an hour. I’ve now been here 30+ minutes past my appointment time and still waiting.. Pretty unprofessional. Oh, and won’t give you your PD unless you buy glasses there after you pay for your exam! lol!!","updateTime":"2025-09-19T22:50:40.259450Z"},{"reviewer":"JL","starRating":"FIVE","comment":"Dr. Akhimide was very helpful and took the time to explain everything to me in detail during my eye exam. She answered all of my questions and concerns with patience and kindness. She was very pleasant, and I would highly recommend her to anyone.\n\nAfter my appointment, I purchased my glasses and Julie helped me choose the right pair. She was very nice, patient, and knowledgeable, making the process easy and enjoyable.","updateTime":"2025-09-06T23:12:27.309686Z"},{"reviewer":"Jane Aguilar","starRating":"FIVE","comment":"Great experience at Pearle Vision Polo Park. Love is the sales associate that helped me guided me and picking the right glasses for me. Customer service is great!","updateTime":"2025-09-05T23:23:05.033868Z"},{"reviewer":"Steve Johnston","starRating":"FIVE","comment":"Very welcoming and helpful staff that made our purchase experience very easy and totally enjoyable. Thanks!","updateTime":"2025-08-28T19:22:41.587286Z"},{"reviewer":"nina alerta","starRating":"FIVE","comment":"amazing experience! Fil was so helpful and sweet! and they had loads of different frames to choose from!","updateTime":"2025-08-28T18:01:24.850581Z"},{"reviewer":"Tin","starRating":"FIVE","comment":"I appreciate how professional the staff at Pearle Vision Polo Park were. I was greeted with smiles and treated with warmth. Janet made sure my measurements were precise. I was given as much time and information I needed to decide on what type of progressive lens was perfect for me. Thanks again Janet!","updateTime":"2025-08-21T01:36:35.139056Z"},{"reviewer":"Curt Speelman","starRating":"FIVE","comment":"Great service. Staff was very upfront, personal. Helped me and my son out, told us the deal. Told us of the warranties and pricing. Great service, will go back again.","updateTime":"2025-08-20T22:26:05.147859Z"},{"reviewer":"Charlene Anderson","starRating":"FIVE","comment":"They are very knowledgeable on the product and knew which lens that would work best for me. And also friendly9","updateTime":"2025-08-18T19:00:37.888527Z"},{"reviewer":"Carrie Carrie","starRating":"ONE","comment":"The Garden City branch has much better option with the glasses.","updateTime":"2025-08-13T18:47:24.501361Z"},{"reviewer":"Owen Ready","starRating":"FIVE","comment":"Love helped me out and she provided great service.","updateTime":"2025-08-13T01:53:25.633195Z"},{"reviewer":"Carla L","starRating":"FIVE","comment":"Thank you Mona for adjusting my frames. My frames became loose so I brought it here and Mona fixed it.","updateTime":"2025-08-12T16:18:58.783326Z"},{"reviewer":"Kristine de Vera","starRating":"FIVE","comment":"MONA\n- very helpful\n- she carefully explain and auggested what you needed\n- I highly recommended her\n\nLook for Mona when you stop by at Pearl Vision Polo Park","updateTime":"2025-08-11T23:34:04.232012Z"},{"reviewer":"Regie Labao","starRating":"FOUR","updateTime":"2025-08-09T00:19:04.357160Z"},{"reviewer":"Marissa Sta Ana","starRating":"FIVE","comment":"Very accommodating staff & doctor highly recommend","updateTime":"2025-08-07T11:53:27.763160Z"},{"reviewer":"Flavio Fonseca","starRating":"FIVE","comment":"I finally got my glasses re-done perfectly. They fit so nice and the technician who attended me was so professional and nice.\n\nThank you,\n\nFlavio Fonseca\nAug 6, 2025","updateTime":"2025-08-06T19:51:34.163325Z"},{"reviewer":"rein villanueva","starRating":"FIVE","comment":"Mona provided an awesome customer service explaining, things and articulately suggestted options for the bettermen of the customer...keep up the good work!!!","updateTime":"2025-08-03T00:31:24.850627Z"}]