[{"reviewer":"M B","starRating":"FIVE","comment":"Alright, listen to me, this place? Great location, absolutely, but Madison oh my God, Madison she’s the show, she’s the star, she’s the Michael Jordan of glasses. You walk in, you’re lost, you don’t know what you’re doing, you’re trying on frames like a clown, and then boom Madison swoops in. Confidence, charm, total pro. She’s lining up frames, she’s telling you what works, what doesn’t, and suddenly you’re like, “Wow, I look fantastic, who is this person?” It’s Madison, that’s who. And it doesn’t stop there minor adjustments? She’s on it. She’ll tweak, twist, tighten, polish, whatever you need happy to do it, no attitude, just smiles. She makes you feel like you’re not just buying glasses, you’re buying greatness. Madison! She’s the best, no contest, end of story.","updateTime":"2025-08-25T11:22:35.767228Z"},{"reviewer":"James Teller","starRating":"FIVE","updateTime":"2025-08-22T16:34:31.360376Z"},{"reviewer":"Julie Mondor","starRating":"FIVE","comment":"Rachi and Sunnny are there for you! Truly!","updateTime":"2025-07-30T22:51:59.043089Z"},{"reviewer":"Oluseun Ogundeyin","starRating":"FIVE","comment":"Highly professional staff. Sunny was so patient and helpful selecting best frames.","updateTime":"2025-06-26T20:59:36.080192Z"},{"reviewer":"Cora Avila","starRating":"FIVE","comment":"Friendly staff , helpful, professional good selection of glasses","updateTime":"2025-06-10T01:12:37.354550Z"},{"reviewer":"Alex Militsyn","starRating":"FIVE","updateTime":"2025-05-05T17:31:10.842667Z"},{"reviewer":"Danyal Farooq","starRating":"ONE","comment":"STAY AWAY IF YOU CAN!! Freaking clownshow!!! Had appointment for aye exam at 11:15 and had to wait till 12. What's the point. They take payment as soon as you walk in otherwise I would have left!","updateTime":"2025-05-05T16:50:34.550682Z"},{"reviewer":"Maryam Al-Shamari","starRating":"FIVE","comment":"Always a pleasure coming to this location. Sunny goes above and beyond to provide excellent service.","updateTime":"2025-04-10T01:20:57.627406Z"},{"reviewer":"Tara","starRating":"FIVE","comment":"Such amazing service!!! Harsimar helped us so kindly and efficiently! She repaired my daughter’s glasses with no problems. I would definitely recommend going here! Great service!!","updateTime":"2025-04-02T16:39:00.330542Z"},{"reviewer":"LOL Car","starRating":"FIVE","comment":"Suuny Warha took the time to help me choose my frames. He was excellent and very friendly","updateTime":"2025-03-30T01:38:37.583251Z"},{"reviewer":"Tamara J. Cardinal","starRating":"FIVE","comment":"Linda (St. Vital - Winnipeg location) is by far the reason I continue to come back and use Pearle Vision as my go-to vision care provider. Impeccable service.","updateTime":"2025-03-23T03:08:43.622542Z"},{"reviewer":"Chloe Habeeb","starRating":"FIVE","comment":"Sunny was great! He took the time to help me find the glasses I liked most","updateTime":"2025-03-20T00:45:47.048616Z"},{"reviewer":"troy s","starRating":"FIVE","comment":"Update 2025: i have called probably 30 times over 5 days and no one picks up the phone yet everytime i have walked in the associates are usually just hovering around the front reception area. I have waited a month now for my replacement glasses to arrive and still have no firm date or any idea when they will arrive. My wife has also tried to call numerous times for her own glasses and left messages with no call backs. Seems the service has gone down greatly at this location.\n\nJust got sized up for a few pairs of glasses and have to say i am so glad i came here instead of a competitor in the mall that i had originally went to. Roxanne was absolutely amazing helpful, knowledgeable, easy to chat with she helped us pick through a pile of frames and choose the 3 that worked best. I would highly recommend coming here as your first stop when looking for glasses. I got 3 pairs of designer glasses with extra protection for each and it was still $150 less than the competitor (only 1 pair was designer the other two were generic)","updateTime":"2025-03-04T16:13:05.900086Z"},{"reviewer":"Bruce Hiebert","starRating":"FIVE","comment":"Absolutely awesome customer service. Rosanne who helped me truly knows her stuff, and she took the time to get everything exactly right for me with my new glasses. Definitely highly recommended.","updateTime":"2025-02-28T23:40:11.369390Z"},{"reviewer":"Roxanne Lowen","starRating":"FIVE","comment":"I had an amazing experience at Pearle Vision in St. Vital Centre! Joy was the absolute best - knowledgeable, patient, and kind. She took the time to help me find the perfect frames and made the whole process seamless. Exceptional customer service from start to finish! I love my new glasses and these Ray Ban sunnies are easily becoming my favourite pair of sunglasses 🤓","updateTime":"2025-02-26T16:23:15.076106Z"},{"reviewer":"Jeanette Friesen","starRating":"FIVE","comment":"Dr. LEE was so thorough and personable!\nReally great experience! Joy was so helpful finding me great frames and customizing my package according to my needs. She was so professional and personal also, having great conversation while completing everything. Highly recommend!","updateTime":"2025-02-17T05:03:07.971868Z"},{"reviewer":"Doris Kasdorf","starRating":"FIVE","comment":"Priyal was great to deal with at the St Vital store. He helped me choose the perfect prescription sunglasses!","updateTime":"2025-02-16T21:30:41.254370Z"},{"reviewer":"Kia S","starRating":"FOUR","updateTime":"2025-02-02T19:29:50.955294Z"},{"reviewer":"Logan Sawatzky","starRating":"FIVE","comment":"I cannot recommend this store enough. I have been going here for over a decade now and the staff are outstanding. They genuinely care about their customers and their satisfaction with the products they sell.","updateTime":"2025-01-20T19:33:04.770365Z"},{"reviewer":"Sheena Jose","starRating":"FIVE","comment":"Very happy with the service I received. Staff was very friendly, knowledgeable and helpful.","updateTime":"2025-01-20T16:11:45.094509Z"},{"reviewer":"lakhvir ghatrorhe","starRating":"FIVE","updateTime":"2025-01-17T23:36:35.748980Z"},{"reviewer":"Paru Vijayann","starRating":"FIVE","comment":"I feel fortunate to have found Pearle amidst my move to the city and looking for my go-to locations for my health needs. I had the privilege of meeting Sunny here, whose care and service I was incredibly touched by. His approach to helping me and putting me at ease instantly told me that I was at the right place. He tended to every inquiry and question that I had in the most calm and professional manner, and was patient and gentle throughout my consultation and in going over every detail. I highly recommend him to anyone having optical needs and questions, he's so amazing and a true, valuable asset to the company. Thank you Sunny, -- and Pearle for providing such a welcoming space in your store and having quality members like him on your team. You've earned your stars! (Quite literally and figuratively.)","updateTime":"2025-01-09T04:36:51.739529Z"},{"reviewer":"Yesim Oz","starRating":"ONE","comment":"I have been a customer of this pearle vision location for 5 years or maybe even longer. On Sunday I went to purchase my contacts and use up my vision benefits and remaining HSA balance before the end of the year. I know it was last minute but this year flew by. The new optician was Sunny-I had not worked with him prior to this date. When I initially went to the store they took down my information and let me know he was on break and would return in 30 minutes to help me out. I did my shopping and returned to the store. Sunny seemed to know who I was and greeted me with a Hi. No smile, did not ask how I was. He then proceeded to tell me from his seated position that it had been over two years since my last prescription and if I did not have a new one he would not be placing an order for me. I want to make it clear that my issue is not the policy - I respect that they cannot use prescriptions older than two years and that I should be on top of getting my eyes examined regularly - with getting married and starting a family having children etc. Iife just got in the way and this is on me.\nMy review of this incident is based purely on Sunny’s treatment of me and his lacking customer service skills. Sunny made me feel like I wasn’t a valuable customer, he did not offer me any options or solutions, he did not try to work with me or even try to retain me as a customer. He showed 0 empathy or care. He made his ruling and dismissed me. I had no reason whatsoever to feel embarrassed but that’s how he made me feel, I felt like a scolded child. He could have recommended I call around to see if I can get in anywhere to get my eyes checked, offered to put me on a cancellation list etc. Anything to try to retain my business. This is a competitive market, with other businesses but also a booming online market where you can order contacts and glasses for a fraction of the cost in the comfort of your own home. I would expect that Pearle vision would be ensuring top notch customer service by staff and would not want to lose any customers. Having said that I am a paying customer and decided that Pearle Vision would no longer have my business. I took myself to Village Optical. They were able to fit me in last minute for an eye exam today and assisted me in purchasing contacts for the year as well as a new pair of\nglasses. They also provided exceptional customer service and made me feel like a valued customer. I highly recommend them and will be using them for my vision care needs going forward. And I guess I have Sunny to thank for that.","updateTime":"2024-12-31T23:33:33.082142Z"},{"reviewer":"Bonnie Normand","starRating":"FIVE","comment":"Great personal service with Roseanne at the St. Vital store. I would definitely go back again and spread the word to my friends on the great service!!!","updateTime":"2024-12-01T20:28:00.225525Z"},{"reviewer":"Jayson","starRating":"FIVE","comment":"My experience at Pearle Vision was fantastic! Sunny really took the time to listen to what I wanted and helped me pick glasses that fit perfectly. He knew exactly what to recommend and made the whole process easy. Big shoutout to Sunny!","updateTime":"2024-11-30T16:59:24.992344Z"},{"reviewer":"Zeeshan Zamir","starRating":"FIVE","comment":"Excellent service. Staff was very thorough and made sure I was 100% satisfied with my purchase","updateTime":"2024-11-19T18:40:33.025384Z"},{"reviewer":"Macoy Mangilit","starRating":"FIVE","comment":"Inlove the service specially the doctor very professional 👌","updateTime":"2024-11-14T00:20:07.039553Z"},{"reviewer":"Mona Chiu","starRating":"FIVE","comment":"Very clean and displays are separated by gender and price level. Associates are very pleasant knowledgeable","updateTime":"2024-11-07T18:46:30.105602Z"},{"reviewer":"nevino jr. cardente","starRating":"FIVE","comment":"Roseanne is great she was very nice and helpful!","updateTime":"2024-11-05T00:55:02.595516Z"},{"reviewer":"Brian Hlatkey","starRating":"FIVE","comment":"Excellent friendly and very knowledgeable service from Linda.","updateTime":"2024-11-04T19:11:55.331350Z"},{"reviewer":"Maria Pagtakhan","starRating":"FIVE","comment":"I have been going to Pearle Vision St. Vital for years and they are the most professional and incredibly lovely to deal with! I just recently bought these new Jimmy Choos and I adore them! Joy and the gang there simply feel like friends who care about you and love their work. I wouldn’t go anywhere else! Can’t say enough nice things!","updateTime":"2024-10-16T02:24:05.606219Z"},{"reviewer":"SOAK Bath Co","starRating":"FIVE","comment":"Aeron helped me pick out frames that were a perfect fit! Really great service, friendly, and thorough. I won’t go anywhere else for eyewear. Have always had beautiful frames + great options at Pearle!","updateTime":"2024-10-12T20:20:58.661754Z"},{"reviewer":"Full Tilt Dynasty Pod","starRating":"FIVE","comment":"I have had issues with getting eye exams for years. I have felt like people did not listen to me or thought I was making things up. It made me feel crazy and I just dealt with it. I saw Dr.Syed a week ago and just got my glasses. For the first time in what feels like two decades I feel like I can see properly. He listened to my head injuries and dealt with my over descriptive nature. A true top tier professional.","updateTime":"2024-10-02T19:07:06.262475Z"},{"reviewer":"Lauren Gislason","starRating":"FIVE","comment":"The experience here is always top notch! The staff is friendly and professional, especially Roseanne who goes above and beyond for her customers!","updateTime":"2024-09-27T02:45:03.957985Z"},{"reviewer":"Doug Johnson","starRating":"FIVE","comment":"I have bought multiple pairs of glasses from Pearle Vision and they have all been at a great price for my progressive lenses and great quality. Never any problems when I need to get them adjusted.","updateTime":"2024-09-17T21:21:00.036676Z"},{"reviewer":"Jasleen Sanghera","starRating":"FIVE","comment":"I had a fantastic experience at Pearle Vision st. Vital all thanks to Harsimran. Her professionalism and knowledge made the entire process smooth and enjoyable. She took the time to help me select the perfect frames and got me a great deal as well. I highly recommend seeking her out for a top-notch optical experience.","updateTime":"2024-09-15T21:55:16.175582Z"},{"reviewer":"Navjot Singh","starRating":"FIVE","comment":"Harsimran Kaur was amazing! She helped me find the perfect frame and lenses, offering clear and helpful advice. I’m very satisfied with her service.","updateTime":"2024-09-15T19:57:51.715200Z"},{"reviewer":"Alex Becerra","starRating":"FIVE","comment":"Rarely do I ever leave reviews- especially positive ones- but Aeron made my stop-in go from just running an errand to what felt like making a friend. Thanks Aeron!","updateTime":"2024-09-05T17:41:57.598926Z"},{"reviewer":"Charanjit Kaur","starRating":"FIVE","comment":"Sunny is an absolute gem. From his knowledge of product to customer care and even his dapper fashion sense he is exceptional.\nGot the best man on the job!","updateTime":"2024-09-05T02:13:50.705948Z"},{"reviewer":"jan keryluk","starRating":"FIVE","comment":"Thank you for a great experience Pearl Vision St Vital! Very friendly and knowledgeable staff who will work with you to find just the right pair of frames and lenses to perfectly fit your lifestyle. I love my new glasses! Shout Out to the Store Manager Joy Morrison for creating a great atmosphere and team environment in the store!","updateTime":"2024-09-04T20:01:55.949979Z"},{"reviewer":"Natasha","starRating":"FIVE","comment":"I want to express my gratitude to Valentina, for her excellent service and pleasant personality. She helped me to choose the right lens. She explained which lens I should choose and why, competently and without pressure.\nIf you are looking for the right glasses, meet her and you will be as pleased as I am now.\nThank you again, Valentina!\nI love my glasses.","updateTime":"2024-09-04T02:06:57.641435Z"},{"reviewer":"Arshdeep Nirman","starRating":"FIVE","comment":"Highly recommended.\nI got great deal on Versace glasses. I am very impressed how they help to choose the right glasses. Priyal and harsimran both helped me to choose the right pair of glasses.\nMust visit guys.","updateTime":"2024-08-31T21:28:38.849225Z"},{"reviewer":"Catherine Tan","starRating":"FIVE","comment":"Honestly of if you're thinking to have an eye check up, this is the place to go, the optometrist is so accommodating and especially sonny for your eyeglasses needs. The best person to go to after your eye exam. He will treat you like a queen . The best salesman i've ever met.","updateTime":"2024-08-28T23:59:14.300995Z"},{"reviewer":"Jesus Garma","starRating":"FIVE","updateTime":"2024-08-27T00:30:18.311367Z"},{"reviewer":"Katie M","starRating":"FIVE","comment":"Pearle Vision always provides outstanding assistance and care! All the staff are friendly and knowledgeable, the manager Joy runs a fantastic store.","updateTime":"2024-08-20T17:05:07.621197Z"},{"reviewer":"Elaine Enns","starRating":"FIVE","comment":"Excellent service.","updateTime":"2024-08-13T14:01:42.408996Z"},{"reviewer":"Walter Keryluk","starRating":"FIVE","comment":"Excellent service,friendly personable, great selection. Alway a pleasure to deal with.","updateTime":"2024-08-01T22:30:11.684973Z"},{"reviewer":"Sean","starRating":"FIVE","comment":"Friendly staff. Doctor was also personable and friendly.","updateTime":"2024-07-30T17:22:56.977810Z"},{"reviewer":"Josh Kleinsasser","starRating":"FIVE","updateTime":"2024-07-27T13:21:17.561707Z"},{"reviewer":"Cheryl H","starRating":"FOUR","comment":"Roseanne was awesome in helping me chose my frames. She made choosing the best frame easier and gave insight and suggestions. Her selection of glass frame is what I purchased. And I am so excited to wear them. Thanks Roseanne!","updateTime":"2024-07-02T13:56:17.959786Z"}]