[{"reviewer":"C D","starRating":"ONE","comment":"Reposted/Edited so I can call out the response and actions afterwards.\n\nWhen going in to pick up and have my new glasses on Dec 17, 2025, I had the displeasure of dealing with Julien. From the second he started \"helping\" me it felt very off putting, like a cloud of darkness looming over him. His questioning and commentary came off like he was treating me like I was stupid or like a child, then argued with me about the colour of my frames. After I mentioned the burgundy glasses he looked at them and said they are brown, which I responded no they are burgundy (they are a darker shade of burgundy than the jacket I was wearing). After going back and forth a few times about the colour, I asked him to look at the paperwork to see what Ralph Lauren and Pearl Vision says the colour of their frame is. He looked and said red/gold which I said right so they are burgundy not brown.. his response was, \"well each to their own\".. Uhm no not at all, if you can't decipher colour and argue with paying customers then maybe you shouldnt be working in a company where you help people pick out coloured frames, never mind working with the public at all and why are you arguing? If you disagree due to your \"opinion\" then look at what the company says it is and go with that? Why are you making a customer who regardless of being right or not feel uncomfortable? I had worked in the industry literally doing the same job and this was flabbergasting. He then asked me if I know how to clean my glasses... as I'm literally wearing the pair of glasses I walked in with. Regardless if this is what they are trained to say... if the experience has already been negative and he's being argumentative then no matter how he asks it's going to come off rude. He put the two new pairs back in their cases and in their boxes and asked me if I wanted a bag. He put the boxes in the bag but left the lids on the counter in front of him. Why would I not want the lids and why would you assume I wouldn't want them? They are directly in front of you so the excuse he didn't see them is not valid and it came off intentional after everything else that occured. I asked if there was a survey that I will be sent for the service which he said yes for the person who helped me pick out the glasses but not for him.. which he was the major issue. I then asked to speak with someone else which he grabbed the manager Amanda. She made excuses, saying she has never seen her staff do this, her staff doesn't act this way and she has never received a complaint by anyone. She gave an insincere apology and states she will talk to her staff. It's interesting that I see another one star complaint specifically about Julien being rude and making accusations against another customer, plus other complaints about rude staff, yet no complaints Amanda? So that was a lie and clearly \"talking\" to her staff had made no changes to her staffs attitude. I treated him with the same energy and attitude that he treated me the moment he started \"helping\" me, I refuse to be nice to individuals who have no care to treat me or other people with basic courtesy or friendliness. If you can't show basic respect, then why should customers force themselves to be cooperative or nice? If you didn't like your energy given back to you then you need to do some serious work looking inwards. I have gone to other locations over the years and I have never been treated like this nor had a bad experience as the staff have always been open, friendly and know how to treat people. I will not be going back, I will not be recommending and I absolutely will tell anyone I know to not go to this Pearl Vision after this experience with the rep and manager.\n\nThe stores response to the original review was to call the store, why? so I can speak to the Manager again when she already lied?\n\nTwo reviews directly after (Amoi & Selwyn) my original review praising Julien? So you really think it's not obvious that he or his coworkers made fake profiles or had friends/family members write fake reviews? That's super shady and on point with my experience.","updateTime":"2025-12-22T00:18:40.396815Z"},{"reviewer":"Violet","starRating":"ONE","comment":"Popped in to pick glasses, they do not clean them after people try. SO DISGUSTING !!!! Couldn’t leave fast enough.","updateTime":"2025-12-21T20:15:38.608294Z"},{"reviewer":"selwyn cruz","starRating":"FIVE","comment":"Been coming here for years since I came to Canada… extremely helpful staff especially Julian… I get good deals as well woth Pearle Vison as a whole… and my eyes are well taken care of. Thanks to Lee Licup for recommending Pearle Vison","updateTime":"2025-12-20T18:33:36.085329Z"},{"reviewer":"Amoi Hamilton","starRating":"FIVE","comment":"Julian is very knowledgeable and professional! Always honest about which glasses best fit my face and always a seamless experience!","updateTime":"2025-12-20T18:03:25.254470Z"},{"reviewer":"Rosalie Maglanque","starRating":"FIVE","updateTime":"2025-12-19T02:37:16.871514Z"},{"reviewer":"Mary Jean San Juan","starRating":"FIVE","updateTime":"2025-12-17T16:17:39.677463Z"},{"reviewer":"Kim Burch","starRating":"FIVE","comment":"What a great place to go too. I see Dr Ed K…..he is so knowledgeable and articulate. Put my mind at ease. I was seen right away and was finished in under a half hour.","updateTime":"2025-11-17T22:45:21.936162Z"},{"reviewer":"Pl Rj","starRating":"FIVE","comment":"We're loyal customers! The staff is knowledgeable. They explain every detail and are very accommodating. Shout out to Julian!","updateTime":"2025-11-15T20:05:59.342142Z"},{"reviewer":"Racquel Monzon","starRating":"FIVE","comment":"Dr Bello, eye doctor in Pearle Vision Kildonan Place is extremely knowledgeable and detail-oriented. He takes time to explain potential eye health concerns, family-related eye conditions, and any markers he notices during the exam. His thorough approach gives me confidence in my care.\n\nJanet J, eyeglass specialist is amazing - super-friendly and helpful. She offered several options tailored to my needs and went above and beyond by clarifying the prescription from another store to ensure I received the correct lenses.\n\nTruly exceptional services!","updateTime":"2025-11-12T21:24:40.166045Z"},{"reviewer":"Luisa Tolentino","starRating":"ONE","comment":"pick up date is late as promised,i told them ill be working outside the city and leaving in 2 weeks,they told me it will be ready before i leave l,but unfortunately it’s not done","updateTime":"2025-10-15T19:05:36.491747Z"},{"reviewer":"Jeret Langcay","starRating":"FIVE","comment":"Whenever we go to Pearle Vision Garden City we’re always looking for Janet because she’s very accommodating and explains your needs clearly.","updateTime":"2025-10-09T18:14:30.483489Z"},{"reviewer":"T X","starRating":"FIVE","comment":"Wonderful service from Kendra at Pearle Vision Garden City. She was so lovely to work with and got my elderly mom totally set up with new specs with such respect, humour and care.","updateTime":"2025-09-28T20:04:48.914095Z"},{"reviewer":"Robert A","starRating":"FIVE","comment":"Julian was super helpful, got me the frames I wanted and the transition lens color too. I've been going to them for more then 4 years.","updateTime":"2025-09-25T18:52:06.740027Z"},{"reviewer":"Nancy Bargen","starRating":"FIVE","comment":"Staff member I dealt with was very knowledgeable and helpful in selecting glasses that fit my face. Received many compliments on my new glasses. Issues with comfort were addressed quickly.","updateTime":"2025-09-15T21:48:29.760790Z"},{"reviewer":"Melvin Masesar","starRating":"FIVE","comment":"First time I purchased prescription glasses here ( Garden City Mall). It was a very good experience and the staff that took care of us was very helpful and explained to us everything including the promos .","updateTime":"2025-09-07T18:48:51.249132Z"},{"reviewer":"Rej Cua","starRating":"FIVE","comment":"I've been going to Pearle Vision at Garden City Mall for over 8 years now, and I always have a great experience—especially when Julian is there! He's the Assistant Manager and is seriously amazing. My family and I always get our eyeglasses and sunglasses here, and Julian is the one who always helps us out.\nHe's super friendly, gives great advice on comfort and fit, and always finds ways to help us save money too. You can really tell he cares about the customer experience. I always feel confident walking out with the right pair of glasses thanks to him.\n\nIf you're heading to Pearle Vision in Garden City, definitely ask for Julian. You won't be disappointed.","updateTime":"2025-09-07T08:29:09.853090Z"},{"reviewer":"Brianne Wall","starRating":"FIVE","updateTime":"2025-08-13T04:03:00.948419Z"},{"reviewer":"R & I Pangilinan-Guevara","starRating":"FIVE","updateTime":"2025-08-11T21:35:31.601618Z"},{"reviewer":"Jana McKee","starRating":"FIVE","comment":"Service and support were excellent. Janet, the staff helping us, and Dr. Andrew were very thorough and friendly.","updateTime":"2025-08-08T16:18:52.733564Z"},{"reviewer":"dannah","starRating":"FIVE","comment":"Our family purchased glasses with Amanda at the garden city location. It was not our first time buying glasses at this location - they continue to have, overall amazing service, making the process enjoyable. She always goes above and beyond to accommodate our needs and concerns. We will definitely be coming back when we need glasses again!\n\nMojica family","updateTime":"2025-07-30T23:55:48.201035Z"},{"reviewer":"Cady Mojica","starRating":"FIVE","comment":"Our experience at Pearle Vision was exemplary. We were particularly satisfied by the excellent customer service. Amanda, the store manager who aided us, went above and beyond to ensure all of our needs were met, even going so far as to stay long past her shift time to help us. The dedication she demonstrated during our time at Pearle Vision deserves to be recognized. We have been to other optical shops, but none have been as enjoyable as this. We’re sure to come back whenever we need glasses! -Mojica family","updateTime":"2025-07-30T20:13:26.547400Z"},{"reviewer":"Jason Malik","starRating":"FIVE","comment":"Kendra made the experience top tier. Outstanding service.","updateTime":"2025-07-18T22:49:18.201349Z"},{"reviewer":"Mauie Rosales","starRating":"FIVE","comment":"Kendra was very accommodating, helpful , pleasant and kind. She managed to help us by explaining all differences from getting our prescribed glasses. Excellent service a place where I will for sure go back. All staffs has all smiles.","updateTime":"2025-07-12T14:59:40.470863Z"},{"reviewer":"Nitin Wpg","starRating":"FIVE","comment":"We had a wonderful experience at Pearle Vision McPhillips! A huge shoutout to Julius, who was exceptionally professional, helpful, and accommodating. He has a natural rapport with kids, making our son's first glasses shopping a smooth process. Julius was very patient and understanding with our little one, which made a significant difference. From selecting the perfect frames to the seamless delivery, it was truly a 5-star experience! If you're in the Garden City area and looking for eyewear, be sure to visit Pearle Vision and ask for Julius. You won't be disappointed—keep up the excellent work!","updateTime":"2025-07-10T17:58:23.539191Z"},{"reviewer":"Jashan Deep Singh","starRating":"FIVE","comment":"Harsh is very friendly","updateTime":"2025-06-24T20:31:55.224355Z"},{"reviewer":"mickaella miel","starRating":"FIVE","comment":"my family and I had a great experience, thanks to the outstanding help of julien! hes incredibly knowledgeable, patient, and attentive while helping my family and i find the perfect pair of glasses. he took the time to understand what we were looking for in terms of style, fit, and comfort, and offered helpful suggestions.","updateTime":"2025-06-13T15:08:37.955323Z"},{"reviewer":"Jefferson / Arlyn Lagmay","starRating":"FIVE","updateTime":"2025-06-13T09:02:02.302125Z"},{"reviewer":"Vanessa McEwen","starRating":"FIVE","updateTime":"2025-06-12T22:30:31.291223Z"},{"reviewer":"Petra A.","starRating":"ONE","comment":"I purchased glasses and sunglasses there with Julz. He is the only one there, who is friendly, qualified and very obliging. I would give him 5 stars for sure, but not for the store. And that’s why: I got cracks in my lenses and they ordered new lenses for me. When they arrived, a woman with grey hairs, who works there, changed the lenses. And while changing she cracked the lense. There was a crack cross the whole lense. Unfortunately, I put my glasses back into the case, so I didn’t see the crack immediately. I saw it right away at home, when I put the glasses on. The next day I went back to the store, to complain about the crack. Julian the manager was there. He accused me of cracking the lense myself. This was so rude of him, I am not a liar!!! But without proof, he had to order the lense again. When he talked to me, he always called me “my dear”, which is rude as well. I am NOT his dear. I am a matured woman and not a school girl. When the lense arrived again, my husband and I went there to pick it up. The grey haired woman was there again and she was very unfriendly. She didn’t even say hello, nor bye. She changed the lense, said that they all checked the lense out for cracks, I said that’s fine and I checked the lense as well. My experience there was awful, I paid 1,700 bucks there for my glasses and for this, I expect good service. I buy glasses almost every year, I pay high amounts of dollars. So the next ones I’ll get, I’ll def. buy at an another store. Never ever Pearl Vision again for me!!!","updateTime":"2025-06-05T21:16:11.951357Z"},{"reviewer":"Mark Parani","starRating":"FIVE","updateTime":"2025-05-28T23:14:39.094493Z"},{"reviewer":"edward reyes","starRating":"ONE","comment":"Rude service","updateTime":"2025-05-26T01:49:41.888602Z"},{"reviewer":"Luke Esperanzate","starRating":"FIVE","comment":"I had a good experience with the service. Julius, the licenced optician, was kind and accommodating. He’s polite, knowledgeable, and provides great customer service.","updateTime":"2025-05-02T21:59:04.317383Z"},{"reviewer":"Andrea Matheson","starRating":"FIVE","comment":"I was fortunate enough that I ended up being assisted in my glasses search by Amanda, she was so fantastic to deal with, knowledgeable and helpful. I ended up finding two pairs and left feeling confident and proud of my new glasses. What a treat when normally it’s so hard finding some I like and that I have such a kind person helping me out. Thank you Amanda, I will see you again","updateTime":"2025-04-27T00:42:31.561060Z"},{"reviewer":"Josef Gregori Dolojan","starRating":"FIVE","updateTime":"2025-04-19T02:26:08.570651Z"},{"reviewer":"Michelle Taylo","starRating":"FIVE","comment":"Thank you Julian for helping us get the right eyeglasses since 2014.\n25 stars for you for going the extra mile for us.👍","updateTime":"2025-04-18T00:04:47.921536Z"},{"reviewer":"Slas Slas","starRating":"FIVE","comment":"Very friendly and reliable. Can't wait for our next visit","updateTime":"2025-04-04T21:35:48.812364Z"},{"reviewer":"Terry Hiebert","starRating":"FIVE","comment":"Staff was very helpful to help me find just the right pair of glasses for my face. They had been very patient and honest when I was trying on different frames.","updateTime":"2025-03-20T03:44:40.335836Z"},{"reviewer":"Estelle Benjamin","starRating":"FIVE","comment":"Great help Amanda was the best she made sure we got the help needed in filing for insurance and would recommend her to everyone","updateTime":"2025-03-13T00:03:15.184235Z"},{"reviewer":"julius pangilinan","starRating":"FIVE","updateTime":"2025-03-07T19:03:08.229944Z"},{"reviewer":"Vincent Rivera","starRating":"FIVE","comment":"I had an amazing experience at Pearle Vision Mcphilips, thanks to Janet! She was incredibly helpful, patient, and knowledgeable, making sure I found the perfect pair of glasses. The selection was fantastic, and the service was top-notch from start to finish. My new Burberry frames fit perfectly, and I couldn't be happier! If you're looking for quality eyewear and excellent customer service, I highly recommend Janet and the team at Pearle Vision!","updateTime":"2025-03-03T13:56:33.776992Z"},{"reviewer":"Larky Ernste","starRating":"FIVE","comment":"Clean helpful","updateTime":"2025-02-28T22:11:38.426880Z"},{"reviewer":"Patrick Ciesielski","starRating":"FIVE","comment":"Great store, great selection, great prices, Julian is very helpful and knowledgeable.","updateTime":"2025-02-27T05:05:55.918825Z"},{"reviewer":"Keshaaa","starRating":"FIVE","comment":"Julian and Janet was very helpful. It's my first time buying a prescription eye glass they explain everything and very patient.","updateTime":"2025-02-26T23:08:51.869533Z"},{"reviewer":"Joann Medicielo","starRating":"FIVE","updateTime":"2025-02-25T22:26:43.413198Z"},{"reviewer":"Menchie Bodino","starRating":"FIVE","comment":"It was an amazing experience. Associates are nice and accomodating especially Harshvadhan. He's so welcoming and really went above and beyond with regards to customer service. He explained what are the in-store offers and helps me select the right frame style and lenses that fits for me and my budget needs. He also assisted my husband last year and did the same. We're thankful for Harshvadhan for assisting us. Pearle Vision in this location (Garden City) is the best 😊","updateTime":"2025-02-17T16:34:50.348520Z"},{"reviewer":"Ramon Angeles","starRating":"FIVE","comment":"Very clean and well organized store. Janet is very Knowledgeable and accommodating, and helped me in deciding which one to get.","updateTime":"2025-02-16T20:48:51.711281Z"},{"reviewer":"Bernardo Pasco","starRating":"FIVE","comment":"The assistant manager - Julian at Garden City Shopping Center is a great guy. Very honest, accomodating and easy to deal with. I have been with other stores but this guy is exceptional. Highly recommended.","updateTime":"2025-02-12T23:56:39.201761Z"},{"reviewer":"Chedrilene Pineda","starRating":"FIVE","comment":"It's my first time visiting Pearle Vision - Garden City and I'm so glad I chose Pearle Vision. Each and every one of the staff were AMAZING. I was assisted by Harshvadhan and he was beyond outstanding. 10/10. Not only was he professional, but he was so kind and friendly. I felt so welcomed. I will for sure be recommending Pearle Vision - Garden City. 💯","updateTime":"2025-01-25T21:21:40.275045Z"},{"reviewer":"Vivieca Mendez","starRating":"FIVE","comment":"It was my first time purchasing glasses and Kendra my experience wonderful. Kendra was very helpful, knowledgable and explained things in a way I could understand.","updateTime":"2025-01-25T03:23:19.087101Z"},{"reviewer":"Joy Ducay","starRating":"FIVE","comment":"Staff member is so helpful, excellent costumer service.","updateTime":"2025-01-11T20:10:53.488692Z"}]