[{"reviewer":"Emelia Janet","starRating":"ONE","comment":"Rude staff, young woman kept giving me dirty looks","updateTime":"2026-03-18T23:45:52.967774Z"},{"reviewer":"Azzeiah Banuelos","starRating":"FIVE","comment":"He is kind and answer all question.","updateTime":"2026-03-14T20:56:41.661312Z"},{"reviewer":"Eric Banuelos","starRating":"FIVE","comment":"He always give the best option.","updateTime":"2026-03-14T17:46:57.863813Z"},{"reviewer":"prairiefarmgirl","starRating":"ONE","comment":"Their service was terrible! Told us that they could no longer do hour service for prescription glasses. That they were waiting two weeks for glasses. And no one does that anymore. We walked 5 minutes to LensCrafters and had glasses in just over an hour. I think they were busy and didn't give a flip. I highly recommend LensCrafters in the mall but stay away from Pearle Vision! They are owned by the same parent company but staff is much different!!!!","updateTime":"2026-03-14T00:16:24.833953Z"},{"reviewer":"Tani Roopra","starRating":"FIVE","comment":"I had a great experience at the store. The service assistant manager Julian was very professional, friendly, and helpful. They guided me in choosing the right glasses and explained everything clearly. The service was quick and the staff made me feel comfortable. Highly recommend their excellent customer service!","updateTime":"2026-03-11T00:26:22.193586Z"},{"reviewer":"Kristine Garcia Nuñez","starRating":"FIVE","comment":"I always get my prescription glasses from Pearl vision. I'm satisfied of their great service. They are helpful in every way. Thanks to Janet who assisted me and she's great.","updateTime":"2026-03-03T03:57:09.383313Z"},{"reviewer":"It's me Neng","starRating":"FIVE","comment":"Janet J. is very accomodating to us. She's very helpful & knowledgable in her job. A pleasant working to her. Good job for her position. Deserved a recognition.","updateTime":"2026-03-02T21:59:04.717713Z"},{"reviewer":"Rizaldy Legaspi","starRating":"FIVE","comment":"This is the only optical store that we trust for our eyeglasses. Janet J. is very helpful, kind and knowledgeable on her field. She helped me chose the best frame and lenses that would fit my needs and budget. Thank you so much pearle vision.!","updateTime":"2026-03-02T21:57:03.009295Z"},{"reviewer":"Joseph Venus","starRating":"FIVE","comment":"Julius is amazing, he help me chose the best option I got to properly use my insurance. Excellent service, highly recommended, very accommodating and easy to deal with. Thank you for your help your the best Mr. Julius Panilinan.","updateTime":"2026-03-02T17:12:37.677856Z"},{"reviewer":"Enteng Fx","starRating":"FIVE","comment":"I had a great experience getting my glasses from Pearl Vision. This is my third time purchasing from them, and im always satisfied. I was assisted by Janet, who was very kind, patient and took the time to clearly explain my insurance coverage, which I truly appreciated. The quality of the glasses is excellent, they fit comfortably, and the whole process was smooth and stress free. Highly recommend!","updateTime":"2026-03-02T04:37:51.788920Z"},{"reviewer":"Theresa Flater","starRating":"FIVE","comment":"The associate helping me find my glasses was Harsimar. She was absolutely wonderful! I told her what I wanted and the first pair of glasses that she gave me to try on were one of the glasses that I purchased. She found another pair for me that I also purchased. I usually have a difficult time finding glasses, and have to go to multiple stores. Not this time.\nHarsimar was very nice, personable, and down to earth! Than you so much Harsimar!!\nI love how Pearle Vision has the buy one get one free glasses deal going on most of the time.","updateTime":"2026-02-28T22:42:40.854137Z"},{"reviewer":"Vincent Reyes","starRating":"FIVE","comment":"Hashvardhan is very helpful very professional, I would definitely recommend him to all my friends.","updateTime":"2026-02-28T21:34:55.624290Z"},{"reviewer":"sharon cabanlong","starRating":"FIVE","comment":"My husband visited this shop in search of a pair of glasses, and Julian was very knowledgeable. He clearly explained everything to my husband without rushing us, and he even offered a great deal for two pairs of glasses. Highly recommended!","updateTime":"2026-02-28T18:04:35.731317Z"},{"reviewer":"E Bambo","starRating":"FIVE","comment":"Julius is very accommodating and always give us options that would cater to our needs.they always have nice deals and new stocks.","updateTime":"2026-02-27T23:17:44.489349Z"},{"reviewer":"Alyzza Gagui","starRating":"FIVE","comment":"Great service every time I get glasses from here. Janet was especially accommodating, friendly, and extremely helpful! She made choosing the right frames easy and enjoyable with her expert advice. 10/10 — would recommend!","updateTime":"2026-02-26T18:17:41.633988Z"},{"reviewer":"Maricris Banaag","starRating":"FIVE","comment":"Pearl vision garden city is the best service I’ve ever had staff are so accommodating friendly and very helpful. Also lots of selection of both glasses and sunglasses and they are all good you won’t regret with their products and services. Janet is one of my favourite staff she’ll help you to have the best product that you won’t regret…","updateTime":"2026-02-26T03:25:06.001379Z"},{"reviewer":"Jhel Deocares (JhelB)","starRating":"FIVE","comment":"I had a fantastic experience at Garden City branch with Optician Janet, she helped me pick out the perfect frames that fit my style and budget.","updateTime":"2026-02-25T23:47:36.034566Z"},{"reviewer":"arnel tongol","starRating":"FIVE","comment":"So helpful, I come here all the time to get my glasses and coming home with a clear vision thank you ty Julian At G.c location","updateTime":"2026-02-25T16:23:53.237752Z"},{"reviewer":"Racquel Monzon","starRating":"FIVE","comment":"I had a wonderful experience at Pearle Vision thanks to my optician, Janet. She was extremely knowledgeable and took the time to explain everything clearly, which made me feel confident about my choices. What really stood out was how caring and thorough she was — she even checked if I had insurance coverage and made sure to look into warranty options for my glasses.\n\nShe didn’t just try to sell me something; she genuinely wanted to help me get the best value and the right fit for my needs. I truly appreciated her honesty, patience, and professionalism. Highly recommend!","updateTime":"2026-02-24T15:27:27.974475Z"},{"reviewer":"Raman Maan","starRating":"FIVE","comment":"I bought my glasses from pearle Oo Vision, I was assisted by harsimar kaur dhillon and I had a wonderful experience. She was very kind, patient, and really helpful throughout the whole process. She took the time to explain everything clearly and made sure I was comfortable with my choice.\n\nHighly recommend her if you’re looking for friendly and professional service. Thank you, Harsimar, for your excellent support! 😊","updateTime":"2026-02-21T23:10:14.798621Z"},{"reviewer":"Winnie Vibal","starRating":"FIVE","comment":"Great customer service especially the Eyecare advisor who assisted us - Harshvardhan.","updateTime":"2026-02-21T19:16:51.944615Z"},{"reviewer":"May Malabanan","starRating":"FIVE","comment":"Always had an excellent experience every time I purchase eyeglasses at Garden city branch with Janet J. She never fails me, always recommend her with all my friends. She always gives me what I need. I will always come back.","updateTime":"2026-02-21T01:21:49.588012Z"},{"reviewer":"Joshua Truya","starRating":"FIVE","comment":"Recommended!!!\nBest pearl vision in the city","updateTime":"2026-02-21T00:34:45.228155Z"},{"reviewer":"stick man","starRating":"FIVE","updateTime":"2026-02-19T01:55:39.496724Z"},{"reviewer":"cherry ann diato castro","starRating":"FIVE","comment":"We always had an amazing experience with Mr.\nJulius and especially Miss Janet Jadormio the quality always exceeded our expectations and the customer service was always outstanding.\nDefinitely recommending it to others.","updateTime":"2026-02-19T00:39:30.664760Z"},{"reviewer":"JEAN MUNOZ","starRating":"FIVE","comment":"Ms Janet is very friendly and accommodating. Thanks so much for your help Ms Janet.","updateTime":"2026-02-18T23:58:29.440720Z"},{"reviewer":"Christell Mariano","starRating":"FIVE","comment":"Sir Harshvardhan was very nice and professional. He knows his job well and took the time to accommodate us. He explained everything clearly and made sure we were comfortable throughout the process. Great customer service! highly recommended!","updateTime":"2026-02-18T00:42:20.119507Z"},{"reviewer":"Runiel Mariano","starRating":"FIVE","comment":"Great experience at Pearle Vision! Harshvardhan was very helpful, patient, and knowledgeable. He explained everything clearly, including my insurance coverage, and helped me choose the right glasses without any pressure. Excellent customer service — highly recommended!","updateTime":"2026-02-18T00:42:14.450440Z"},{"reviewer":"Noel Garciso","starRating":"FIVE","comment":"This company has giving me so much favor. And the service is above excellent.. specially the Assistant Manager Julian Pollard (Garden City Shopping Center)..","updateTime":"2026-02-16T22:10:52.169138Z"},{"reviewer":"Leah Alday","starRating":"FIVE","comment":"I cannot say enough wonderful things about Julian Pollard at Pearle Vision - Garden City Shopping Center! From the moment we walked in, he treated us with kindness, patience, and genuine care.\n\nJulian truly went above and beyond to help us. He did everything and carefully explained to us all our options. He made sure we received every discount available. It was clear that he genuinely wanted to help us, not just make a sale.\n\nHis honesty, dedication, and compassion made such difference for our family. Exceptional customer service like this is rare, and we are beyond grateful for his support.\n\nThank you, Julian for your kindness and for going the extra mile - we truly appriciate you! I HIGHLY RECOMMEND JULIAN FOR HIS OUTSTANDING PROFESSIONALISM.","updateTime":"2026-02-15T23:13:22.242659Z"},{"reviewer":"Marizel Bernardo","starRating":"FIVE","comment":"Harsh is very helpful and knowledgeable. Very much appreciated","updateTime":"2026-02-08T19:04:07.433076Z"},{"reviewer":"Bea Bernardo","starRating":"FIVE","comment":"Welcoming location with good variety for frames. Great service by Harsh, very accomodating and understanding.","updateTime":"2026-02-08T18:57:51.476678Z"},{"reviewer":"Bien Bernardo","starRating":"FIVE","comment":"Harsh provided very good service","updateTime":"2026-02-08T18:57:37.884676Z"},{"reviewer":"Maria Teresa Yu","starRating":"FIVE","comment":"I was assisted by Harshvardhan. Very helpful in fiting our budget. 5 stars for this store.","updateTime":"2026-02-07T23:32:41.408399Z"},{"reviewer":"Archer Porfirio Oliver","starRating":"FIVE","comment":"Very kind and helpful staff. 5 star for this store.","updateTime":"2026-02-07T22:17:17.508230Z"},{"reviewer":"Chris Men","starRating":"FIVE","comment":"Harshvardhan is so accommodating and helpful. He’s very friendly and knowledgeable.","updateTime":"2026-01-31T23:18:29.188803Z"},{"reviewer":"Vincent Bryan Gimony (Bryan)","starRating":"FIVE","comment":"I was assisted by Harshvardhan. He's very accommodating and friendly as he helped me to choose a frame that I will like and at the same time fit my budget. Choosing my frame only took a few minutes because of their good service.","updateTime":"2026-01-31T22:21:11.891872Z"},{"reviewer":"Ray Leung","starRating":"FIVE","comment":"My clear frame glasses desperately needed to be cleaned. As stylish they are, they show dirt and grime super easily. Especially where the frame and the lens meet, it just seems to get stuck in there. I tried cleaning them at home and just couldn't get them 100% clean. I dropped my glasses off and came back 15mins later. And they came out as good as new! I wish I got the ladies name that helped me. But without my glasses it's alittle hard to read names haha. Really wish I took some before and after photos.","updateTime":"2026-01-26T05:33:01.453972Z"},{"reviewer":"Mik3ydayz","starRating":"FIVE","comment":"Had a good experience at Pearle Vision! I would recommend 👍🏻","updateTime":"2026-01-23T20:17:27.317775Z"},{"reviewer":"Katheryn Bravo","starRating":"FIVE","comment":"Very helpful. Knowledgeable with their products.","updateTime":"2026-01-20T23:43:49.427075Z"},{"reviewer":"Danteswara Rao Pilla","starRating":"ONE","comment":"Their lab is in Toronto. Takes forever for order processing, consignment shipping ext. If the lens are not correct again it takes same time for getting the eye glasses . Very inefficient and slow process. Staff are ok though . If one don’t have eye glasses to use while pearl vision is processing your order , better not go with their business.","updateTime":"2026-01-18T01:25:46.043289Z"},{"reviewer":"Shashi Gadivemula","starRating":"ONE","comment":"Poor service. I do not recommend. Very are Very slow to process the orders","updateTime":"2026-01-18T00:39:48.292597Z"},{"reviewer":"Alyssa Nadres","starRating":"FIVE","updateTime":"2026-01-15T23:28:22.815865Z"},{"reviewer":"kaur arminder","starRating":"FIVE","updateTime":"2026-01-12T19:31:16.873303Z"},{"reviewer":"Tiffany Tang","starRating":"FIVE","comment":"I was having a hard time finding the right pair of sunglasses for my strong prescription. Julien was so helpful and found the perfect style. Thanks so much Julien!\nI went early on Saturday morning and it wasn't busy at all. I highly recommend.","updateTime":"2026-01-11T00:47:34.687244Z"},{"reviewer":"Joselito Montalban","starRating":"FIVE","comment":"The sales associate was extremely polite. Went out of his way to ensure I get my new Meta glasses before we leave for Portugal. Highly recommended!\n\nLook for Harsh, although I'm sure the other store associates are great as well.","updateTime":"2026-01-09T00:27:44.388261Z"},{"reviewer":"Jasmeen Cheema","starRating":"FIVE","comment":"I had a great experience at Pearle Vision, Garden City (Winnipeg). Harshvardhan helped both me and my sister pick out our glasses and explained all the options and benefits very thoroughly. He was extremely professional, patient, and knowledgeable. He did an excellent job, and I would 100% recommend reaching out to him if you visit the store.","updateTime":"2026-01-04T15:43:49.534739Z"},{"reviewer":"Jonalyn Alday","starRating":"FIVE","comment":"I had a wonderful experience when I visited Pearle Vision located at Garden City Winnipeg branch. I was assisted by Harshvardhan and he has been very helpful. He was very patient in explaining in detail the different options that I can avail. I’ll definitely visit this location again if I’d receive the same level of service. Kudos Harsh!","updateTime":"2026-01-03T21:43:26.604552Z"},{"reviewer":"Jaswant Samra","starRating":"FOUR","comment":"I had very bad experience with gentleman at pearl vision\nI bought glasses at pearl vision and something was not right at my face they look like it's was big space on one side and other side was close to the eye and I ask them to fix it. gentleman at desk was so rude telling me how to use glasses and wear only 3 times. I will never go back because he is so rude no respect for olders","updateTime":"2025-12-30T01:39:24.173933Z"},{"reviewer":"C D","starRating":"ONE","comment":"Reposted/Edited so I can call out the response and actions afterwards.\n\nWhen going in to pick up and have my new glasses on Dec 17, 2025, I had the displeasure of dealing with Julien. From the second he started \"helping\" me it felt very off putting, like a cloud of darkness looming over him. His questioning and commentary came off like he was treating me like I was stupid or like a child, then argued with me about the colour of my frames. After I mentioned the burgundy glasses he looked at them and said they are brown, which I responded no they are burgundy (they are a darker shade of burgundy than the jacket I was wearing). After going back and forth a few times about the colour, I asked him to look at the paperwork to see what Ralph Lauren and Pearl Vision says the colour of their frame is. He looked and said red/gold which I said right so they are burgundy not brown.. his response was, \"well each to their own\".. Uhm no not at all, if you can't decipher colour and argue with paying customers then maybe you shouldnt be working in a company where you help people pick out coloured frames, never mind working with the public at all and why are you arguing? If you disagree due to your \"opinion\" then look at what the company says it is and go with that? Why are you making a customer who regardless of being right or not feel uncomfortable? I had worked in the industry literally doing the same job and this was flabbergasting. He then asked me if I know how to clean my glasses... as I'm literally wearing the pair of glasses I walked in with. Regardless if this is what they are trained to say... if the experience has already been negative and he's being argumentative then no matter how he asks it's going to come off rude. He put the two new pairs back in their cases and in their boxes and asked me if I wanted a bag. He put the boxes in the bag but left the lids on the counter in front of him. Why would I not want the lids and why would you assume I wouldn't want them? They are directly in front of you so the excuse he didn't see them is not valid and it came off intentional after everything else that occured. I asked if there was a survey that I will be sent for the service which he said yes for the person who helped me pick out the glasses but not for him.. which he was the major issue. I then asked to speak with someone else which he grabbed the manager Amanda. She made excuses, saying she has never seen her staff do this, her staff doesn't act this way and she has never received a complaint by anyone. She gave an insincere apology and states she will talk to her staff. It's interesting that I see another one star complaint specifically about Julien being rude and making accusations against another customer, plus other complaints about rude staff, yet no complaints Amanda? So that was a lie and clearly \"talking\" to her staff had made no changes to her staffs attitude. I treated him with the same energy and attitude that he treated me the moment he started \"helping\" me, I refuse to be nice to individuals who have no care to treat me or other people with basic courtesy or friendliness. If you can't show basic respect, then why should customers force themselves to be cooperative or nice? If you didn't like your energy given back to you then you need to do some serious work looking inwards. I have gone to other locations over the years and I have never been treated like this nor had a bad experience as the staff have always been open, friendly and know how to treat people. I will not be going back, I will not be recommending and I absolutely will tell anyone I know to not go to this Pearl Vision after this experience with the rep and manager.\n\nThe stores response to the original review was to call the store, why? so I can speak to the Manager again when she already lied?\n\nTwo reviews directly after (Amoi & Selwyn) my original review praising Julien? So you really think it's not obvious that he or his coworkers made fake profiles or had friends/family members write fake reviews? That's super shady and on point with my experience.","updateTime":"2025-12-22T00:18:40.396815Z"}]