[{"reviewer":"sharon cabanlong","starRating":"FIVE","comment":"My husband visited this shop in search of a pair of glasses, and Julian was very knowledgeable. He clearly explained everything to my husband without rushing us, and he even offered a great deal for two pairs of glasses. Highly recommended!","updateTime":"2026-02-28T18:04:35.731317Z"},{"reviewer":"Tani Roopra","starRating":"FIVE","comment":"I had a great experience at the store. The service assistant manager Julian was very professional, friendly, and helpful. They guided me in choosing the right glasses and explained everything clearly. The service was quick and the staff made me feel comfortable. Highly recommend their excellent customer service!","updateTime":"2026-02-28T17:52:51.120052Z"},{"reviewer":"E Bambo","starRating":"FIVE","comment":"Julius is very accommodating and always give us options that would cater to our needs.they always have nice deals and new stocks.","updateTime":"2026-02-27T23:17:44.489349Z"},{"reviewer":"Alyzza Gagui","starRating":"FIVE","comment":"Great service every time I get glasses from here. Janet was especially accommodating, friendly, and extremely helpful! She made choosing the right frames easy and enjoyable with her expert advice. 10/10 — would recommend!","updateTime":"2026-02-26T18:17:41.633988Z"},{"reviewer":"Maricris Banaag","starRating":"FIVE","comment":"Pearl vision garden city is the best service I’ve ever had staff are so accommodating friendly and very helpful. Also lots of selection of both glasses and sunglasses and they are all good you won’t regret with their products and services. Janet is one of my favourite staff she’ll help you to have the best product that you won’t regret…","updateTime":"2026-02-26T03:25:06.001379Z"},{"reviewer":"Jhel Deocares (JhelB)","starRating":"FIVE","comment":"I had a fantastic experience at Garden City branch with Optician Janet, she helped me pick out the perfect frames that fit my style and budget.","updateTime":"2026-02-25T23:47:36.034566Z"},{"reviewer":"arnel tongol","starRating":"FIVE","comment":"So helpful, I come here all the time to get my glasses and coming home with a clear vision thank you ty Julian At G.c location","updateTime":"2026-02-25T16:23:53.237752Z"},{"reviewer":"Racquel Monzon","starRating":"FIVE","comment":"I had a wonderful experience at Pearle Vision thanks to my optician, Janet. She was extremely knowledgeable and took the time to explain everything clearly, which made me feel confident about my choices. What really stood out was how caring and thorough she was — she even checked if I had insurance coverage and made sure to look into warranty options for my glasses.\n\nShe didn’t just try to sell me something; she genuinely wanted to help me get the best value and the right fit for my needs. I truly appreciated her honesty, patience, and professionalism. Highly recommend!","updateTime":"2026-02-24T15:27:27.974475Z"},{"reviewer":"stick man","starRating":"FIVE","updateTime":"2026-02-19T01:55:39.496724Z"},{"reviewer":"JEAN MUNOZ","starRating":"FIVE","comment":"Ms Janet is very friendly and accommodating. Thanks so much for your help Ms Janet.","updateTime":"2026-02-18T23:58:29.440720Z"},{"reviewer":"Christell Mariano","starRating":"FIVE","comment":"Sir Harshvardhan was very nice and professional. He knows his job well and took the time to accommodate us. He explained everything clearly and made sure we were comfortable throughout the process. Great customer service! highly recommended!","updateTime":"2026-02-18T00:42:20.119507Z"},{"reviewer":"Runiel Mariano","starRating":"FIVE","comment":"Great experience at Pearle Vision! Harshvardhan was very helpful, patient, and knowledgeable. He explained everything clearly, including my insurance coverage, and helped me choose the right glasses without any pressure. Excellent customer service — highly recommended!","updateTime":"2026-02-18T00:42:14.450440Z"},{"reviewer":"Noel Garciso","starRating":"FIVE","comment":"This company has giving me so much favor. And the service is above excellent.. specially the Assistant Manager Julian Pollard (Garden City Shopping Center)..","updateTime":"2026-02-16T22:10:52.169138Z"},{"reviewer":"Marizel Bernardo","starRating":"FIVE","comment":"Harsh is very helpful and knowledgeable. Very much appreciated","updateTime":"2026-02-08T19:04:07.433076Z"},{"reviewer":"Bea Bernardo","starRating":"FIVE","comment":"Welcoming location with good variety for frames. Great service by Harsh, very accomodating and understanding.","updateTime":"2026-02-08T18:57:51.476678Z"},{"reviewer":"Bien Bernardo","starRating":"FIVE","comment":"Harsh provided very good service","updateTime":"2026-02-08T18:57:37.884676Z"},{"reviewer":"Chris Men","starRating":"FIVE","comment":"Harshvardhan is so accommodating and helpful. He’s very friendly and knowledgeable.","updateTime":"2026-01-31T23:18:29.188803Z"},{"reviewer":"Vincent Bryan Gimony (Bryan)","starRating":"FIVE","comment":"I was assisted by Harshvardhan. He's very accommodating and friendly as he helped me to choose a frame that I will like and at the same time fit my budget. Choosing my frame only took a few minutes because of their good service.","updateTime":"2026-01-31T22:21:11.891872Z"},{"reviewer":"Ray Leung","starRating":"FIVE","comment":"My clear frame glasses desperately needed to be cleaned. As stylish they are, they show dirt and grime super easily. Especially where the frame and the lens meet, it just seems to get stuck in there. I tried cleaning them at home and just couldn't get them 100% clean. I dropped my glasses off and came back 15mins later. And they came out as good as new! I wish I got the ladies name that helped me. But without my glasses it's alittle hard to read names haha. Really wish I took some before and after photos.","updateTime":"2026-01-26T05:33:01.453972Z"},{"reviewer":"Mik3ydayz","starRating":"FIVE","comment":"Had a good experience at Pearle Vision! I would recommend 👍🏻","updateTime":"2026-01-23T20:17:27.317775Z"},{"reviewer":"Katheryn Bravo","starRating":"FIVE","comment":"Very helpful. Knowledgeable with their products.","updateTime":"2026-01-20T23:43:49.427075Z"},{"reviewer":"Danteswara Rao Pilla","starRating":"ONE","comment":"Their lab is in Toronto. Takes forever for order processing, consignment shipping ext. If the lens are not correct again it takes same time for getting the eye glasses . Very inefficient and slow process. Staff are ok though . If one don’t have eye glasses to use while pearl vision is processing your order , better not go with their business.","updateTime":"2026-01-18T01:25:46.043289Z"},{"reviewer":"Shashi Gadivemula","starRating":"ONE","comment":"Poor service. I do not recommend. Very are Very slow to process the orders","updateTime":"2026-01-18T00:39:48.292597Z"},{"reviewer":"Alyssa Nadres","starRating":"FIVE","updateTime":"2026-01-15T23:28:22.815865Z"},{"reviewer":"kaur arminder","starRating":"FIVE","updateTime":"2026-01-12T19:31:16.873303Z"},{"reviewer":"Tiffany Tang","starRating":"FIVE","comment":"I was having a hard time finding the right pair of sunglasses for my strong prescription. Julien was so helpful and found the perfect style. Thanks so much Julien!\nI went early on Saturday morning and it wasn't busy at all. I highly recommend.","updateTime":"2026-01-11T00:47:34.687244Z"},{"reviewer":"Joselito Montalban","starRating":"FIVE","comment":"The sales associate was extremely polite. Went out of his way to ensure I get my new Meta glasses before we leave for Portugal. Highly recommended!\n\nLook for Harsh, although I'm sure the other store associates are great as well.","updateTime":"2026-01-09T00:27:44.388261Z"},{"reviewer":"Jasmeen Cheema","starRating":"FIVE","comment":"I had a great experience at Pearle Vision, Garden City (Winnipeg). Harshvardhan helped both me and my sister pick out our glasses and explained all the options and benefits very thoroughly. He was extremely professional, patient, and knowledgeable. He did an excellent job, and I would 100% recommend reaching out to him if you visit the store.","updateTime":"2026-01-04T15:43:49.534739Z"},{"reviewer":"Jonalyn Alday","starRating":"FIVE","comment":"I had a wonderful experience when I visited Pearle Vision located at Garden City Winnipeg branch. I was assisted by Harshvardhan and he has been very helpful. He was very patient in explaining in detail the different options that I can avail. I’ll definitely visit this location again if I’d receive the same level of service. Kudos Harsh!","updateTime":"2026-01-03T21:43:26.604552Z"},{"reviewer":"Jaswant Samra","starRating":"FOUR","comment":"I had very bad experience with gentleman at pearl vision\nI bought glasses at pearl vision and something was not right at my face they look like it's was big space on one side and other side was close to the eye and I ask them to fix it. gentleman at desk was so rude telling me how to use glasses and wear only 3 times. I will never go back because he is so rude no respect for olders","updateTime":"2025-12-30T01:39:24.173933Z"},{"reviewer":"C D","starRating":"ONE","comment":"Reposted/Edited so I can call out the response and actions afterwards.\n\nWhen going in to pick up and have my new glasses on Dec 17, 2025, I had the displeasure of dealing with Julien. From the second he started \"helping\" me it felt very off putting, like a cloud of darkness looming over him. His questioning and commentary came off like he was treating me like I was stupid or like a child, then argued with me about the colour of my frames. After I mentioned the burgundy glasses he looked at them and said they are brown, which I responded no they are burgundy (they are a darker shade of burgundy than the jacket I was wearing). After going back and forth a few times about the colour, I asked him to look at the paperwork to see what Ralph Lauren and Pearl Vision says the colour of their frame is. He looked and said red/gold which I said right so they are burgundy not brown.. his response was, \"well each to their own\".. Uhm no not at all, if you can't decipher colour and argue with paying customers then maybe you shouldnt be working in a company where you help people pick out coloured frames, never mind working with the public at all and why are you arguing? If you disagree due to your \"opinion\" then look at what the company says it is and go with that? Why are you making a customer who regardless of being right or not feel uncomfortable? I had worked in the industry literally doing the same job and this was flabbergasting. He then asked me if I know how to clean my glasses... as I'm literally wearing the pair of glasses I walked in with. Regardless if this is what they are trained to say... if the experience has already been negative and he's being argumentative then no matter how he asks it's going to come off rude. He put the two new pairs back in their cases and in their boxes and asked me if I wanted a bag. He put the boxes in the bag but left the lids on the counter in front of him. Why would I not want the lids and why would you assume I wouldn't want them? They are directly in front of you so the excuse he didn't see them is not valid and it came off intentional after everything else that occured. I asked if there was a survey that I will be sent for the service which he said yes for the person who helped me pick out the glasses but not for him.. which he was the major issue. I then asked to speak with someone else which he grabbed the manager Amanda. She made excuses, saying she has never seen her staff do this, her staff doesn't act this way and she has never received a complaint by anyone. She gave an insincere apology and states she will talk to her staff. It's interesting that I see another one star complaint specifically about Julien being rude and making accusations against another customer, plus other complaints about rude staff, yet no complaints Amanda? So that was a lie and clearly \"talking\" to her staff had made no changes to her staffs attitude. I treated him with the same energy and attitude that he treated me the moment he started \"helping\" me, I refuse to be nice to individuals who have no care to treat me or other people with basic courtesy or friendliness. If you can't show basic respect, then why should customers force themselves to be cooperative or nice? If you didn't like your energy given back to you then you need to do some serious work looking inwards. I have gone to other locations over the years and I have never been treated like this nor had a bad experience as the staff have always been open, friendly and know how to treat people. I will not be going back, I will not be recommending and I absolutely will tell anyone I know to not go to this Pearl Vision after this experience with the rep and manager.\n\nThe stores response to the original review was to call the store, why? so I can speak to the Manager again when she already lied?\n\nTwo reviews directly after (Amoi & Selwyn) my original review praising Julien? So you really think it's not obvious that he or his coworkers made fake profiles or had friends/family members write fake reviews? That's super shady and on point with my experience.","updateTime":"2025-12-22T00:18:40.396815Z"},{"reviewer":"Violet","starRating":"ONE","comment":"Popped in to pick glasses, they do not clean them after people try. SO DISGUSTING !!!! Couldn’t leave fast enough.","updateTime":"2025-12-21T20:15:38.608294Z"},{"reviewer":"selwyn cruz","starRating":"FIVE","comment":"Been coming here for years since I came to Canada… extremely helpful staff especially Julian… I get good deals as well woth Pearle Vison as a whole… and my eyes are well taken care of. Thanks to Lee Licup for recommending Pearle Vison","updateTime":"2025-12-20T18:33:36.085329Z"},{"reviewer":"Amoi Hamilton","starRating":"FIVE","comment":"Julian is very knowledgeable and professional! Always honest about which glasses best fit my face and always a seamless experience!","updateTime":"2025-12-20T18:03:25.254470Z"},{"reviewer":"Rosalie Maglanque","starRating":"FIVE","updateTime":"2025-12-19T02:37:16.871514Z"},{"reviewer":"Mary Jean San Juan","starRating":"FIVE","updateTime":"2025-12-17T16:17:39.677463Z"},{"reviewer":"Kim Burch","starRating":"FIVE","comment":"What a great place to go too. I see Dr Ed K…..he is so knowledgeable and articulate. Put my mind at ease. I was seen right away and was finished in under a half hour.","updateTime":"2025-11-17T22:45:21.936162Z"},{"reviewer":"Pl Rj","starRating":"FIVE","comment":"We're loyal customers! The staff is knowledgeable. They explain every detail and are very accommodating. Shout out to Julian!","updateTime":"2025-11-15T20:05:59.342142Z"},{"reviewer":"Luisa Tolentino","starRating":"ONE","comment":"pick up date is late as promised,i told them ill be working outside the city and leaving in 2 weeks,they told me it will be ready before i leave l,but unfortunately it’s not done","updateTime":"2025-10-15T19:05:36.491747Z"},{"reviewer":"Jeret Langcay","starRating":"FIVE","comment":"Whenever we go to Pearle Vision Garden City we’re always looking for Janet because she’s very accommodating and explains your needs clearly.","updateTime":"2025-10-09T18:14:30.483489Z"},{"reviewer":"TA X","starRating":"FIVE","comment":"Wonderful service from Kendra at Pearle Vision Garden City. She was so lovely to work with and got my elderly mom totally set up with new specs with such respect, humour and care.","updateTime":"2025-09-28T20:04:48.914095Z"},{"reviewer":"Robert A","starRating":"FIVE","comment":"Julian was super helpful, got me the frames I wanted and the transition lens color too. I've been going to them for more then 4 years.","updateTime":"2025-09-25T18:52:06.740027Z"},{"reviewer":"Nancy Bargen","starRating":"FIVE","comment":"Staff member I dealt with was very knowledgeable and helpful in selecting glasses that fit my face. Received many compliments on my new glasses. Issues with comfort were addressed quickly.","updateTime":"2025-09-15T21:48:29.760790Z"},{"reviewer":"Melvin Masesar","starRating":"FIVE","comment":"First time I purchased prescription glasses here ( Garden City Mall). It was a very good experience and the staff that took care of us was very helpful and explained to us everything including the promos .","updateTime":"2025-09-07T18:48:51.249132Z"},{"reviewer":"Brianne Wall","starRating":"FIVE","updateTime":"2025-08-13T04:03:00.948419Z"},{"reviewer":"R & I Pangilinan-Guevara","starRating":"FIVE","updateTime":"2025-08-11T21:35:31.601618Z"},{"reviewer":"Jana McKee","starRating":"FIVE","comment":"Service and support were excellent. Janet, the staff helping us, and Dr. Andrew were very thorough and friendly.","updateTime":"2025-08-08T16:18:52.733564Z"},{"reviewer":"dannah","starRating":"FIVE","comment":"Our family purchased glasses with Amanda at the garden city location. It was not our first time buying glasses at this location - they continue to have, overall amazing service, making the process enjoyable. She always goes above and beyond to accommodate our needs and concerns. We will definitely be coming back when we need glasses again!\n\nMojica family","updateTime":"2025-07-30T23:55:48.201035Z"},{"reviewer":"Cady Mojica","starRating":"FIVE","comment":"Our experience at Pearle Vision was exemplary. We were particularly satisfied by the excellent customer service. Amanda, the store manager who aided us, went above and beyond to ensure all of our needs were met, even going so far as to stay long past her shift time to help us. The dedication she demonstrated during our time at Pearle Vision deserves to be recognized. We have been to other optical shops, but none have been as enjoyable as this. We’re sure to come back whenever we need glasses! -Mojica family","updateTime":"2025-07-30T20:13:26.547400Z"},{"reviewer":"Jason Malik","starRating":"FIVE","comment":"Kendra made the experience top tier. Outstanding service.","updateTime":"2025-07-18T22:49:18.201349Z"}]