[{"reviewer":"Marie Citrigno","starRating":"FIVE","comment":"Very knowledgeable and attentive... suggested styles that would be suitable for me...TY","updateTime":"2025-08-11T22:10:20.178619Z"},{"reviewer":"Jade McIntyre","starRating":"ONE","comment":"I went there today to get an eye exam and to look at the glasses and unfortunately the retail lady was extremely unprofessional and rude, I walked in after my eye exam to look at glasses it was 40 minutes before they closed and the lady there not only was rushing me but when I asked for help she gave me attitude and and complained about how helping me would take too long and everytime I would ask a question I got even more attitude, when we talked about pricing I asked a few questions about it and got attitude and snarky remarks and I said I'm going to go somewhere else and politely said thank you and she swiped the coupon from the desk and walked away with attitude, I understand that it was close to closing time and I work in retail so I understand it can be frustrating to have customers come in 40 minutes before close but that gives no excuse to be unprofessional and to give attitude and rush customers out the door...this was my first time being there and I will not be back. That being said the dr and the receptionist that helped me with the eye exam were very nice and attentive.","updateTime":"2025-08-04T23:47:35.060741Z"},{"reviewer":"Ashkan Hgh","starRating":"ONE","comment":"I visited the store on Tuesday evening. A woman was working at the time, and unfortunately, she seemed unwilling to assist me. Her attitude gave the impression that she was more focused on closing up for the day than helping a customer. I was ready to make a purchase, but her lack of interest and poor customer service were very disappointing. It was one of the most unprofessional experiences I’ve had with a salesperson.","updateTime":"2025-05-13T09:04:36.681209Z"},{"reviewer":"B V","starRating":"FIVE","comment":"Great staff and very good selection of glasses to choose from!","updateTime":"2025-04-23T19:18:41.947700Z"},{"reviewer":"Sean Dickinson","starRating":"ONE","comment":"Wendy was down right rude, at one point claiming to my mother “your not listening”. The optician couldn't be nicer or mire helpful but that “lady” was rude, dismissive and condisending , if you don't believe me check your security footage! Never shop there ever!","updateTime":"2025-03-06T08:07:41.000156Z"},{"reviewer":"Debbie M","starRating":"FIVE","comment":"Helpful friendly service. Quality selection and service. Transparent pricing. Recommended.","updateTime":"2025-01-21T00:26:52.273088Z"},{"reviewer":"Ricky Baele","starRating":"FIVE","updateTime":"2025-01-12T13:49:53.275574Z"},{"reviewer":"Joanna R","starRating":"TWO","comment":"Great selection, but customer service not good. One lady in particular talked down to me the whole time i was there. If I didn't get a deal on the lenses since i went to the optometrist next door, I would have left. I spent a lot of money there, and I will not go back.","updateTime":"2025-01-09T16:16:02.629214Z"},{"reviewer":"A.P. Ravi Chandiran","starRating":"FIVE","comment":"Stephanie was wonderful and helped us a lot from picking the right frames to getting us the best price possible for our budget. She was very patient with us when choosing the frames and even helped with suggesting the right frame styles. She explained all the different options for progressive lens and also transition options. All in all a pleasant experience coming to this Pearle Vision and I would highly recommend it anyone.","updateTime":"2024-12-26T21:29:29.956764Z"},{"reviewer":"Thomyia Carpenter","starRating":"FIVE","comment":"Service was so nice, space was so clean definitely a 10:10 recommendation!","updateTime":"2024-11-27T21:32:34.415771Z"},{"reviewer":"Donna H. Czukar","starRating":"FIVE","comment":"Pearle Vision in Burlington is excellent. Knowledgeable staff who are helpful and don't rush you, good choice of frames, many options for lens, great service all round.","updateTime":"2024-11-26T17:58:50.305361Z"},{"reviewer":"Leo Gaitan","starRating":"FIVE","comment":"Great service","updateTime":"2024-11-13T21:44:50.993095Z"},{"reviewer":"Stephanie Wesselson","starRating":"FIVE","comment":"Very friendly and knowledgeable staff","updateTime":"2024-11-01T23:02:21.199667Z"},{"reviewer":"Arnulfo Aguirre","starRating":"FIVE","comment":"The atmosphere at Pearl Vision Burlington is very welcoming and clean. There are lots of eyeglasses to choose at fair price. The staff are helpful especially Elizabeth. She’s very patient, knowledgeable and friendly. She made sure that my wife got the best deal possible and she made good recommendations regarding frames for progressive lenses. I highly recommend this store and thank you Elizabeth!","updateTime":"2024-10-25T00:30:28.950682Z"},{"reviewer":"Tina “Tiins” Watkins","starRating":"FIVE","comment":"I have been getting my glasses at Pearl Vision for years. The staff have always been incredibly helpful. Today I would like to thank Elizabeth for helping me to get everything I needed and wanted and keeping it on budget. She went the extra mile and was so kind. I highly recommend Pearl Vision","updateTime":"2024-10-24T19:16:45.941628Z"},{"reviewer":"Mervat Fahim","starRating":"ONE","comment":"Worst experience ever. I went to have a new prescription glasses done and I was told by the retail staff at the Pearle vision in Burlington mall that they have to check the brand of my glasses because if it’s not one of the brands sold at the store they can’t do it?!!!! So, if customers have a change in their prescription they should either accept the cost of buying a new pair + the glasses from the store or just don’t go there. I prefer not to step into a store with this quality of service.","updateTime":"2024-09-29T17:02:16.847558Z"},{"reviewer":"Brenda Long","starRating":"FIVE","comment":"I was shopping in the Burlington mall store. Elizabeth was amazing. She helped me picked out really nice glasses.","updateTime":"2024-09-19T20:06:37.224411Z"},{"reviewer":"Hazel Bryan","starRating":"FIVE","comment":"A++ experience!! This store has a great selection of frames not to mention staff that gave me excellent service! Thanks to Bridgette, Stephanie and Elizabeth for making my experience so lovely! The atmosphere was very welcoming and I will be telling all my friends to come visit Pearle Vision Burlington when they need glasses!🕶👓","updateTime":"2024-08-30T04:33:47.636410Z"},{"reviewer":"Elaine H","starRating":"FIVE","comment":"Amazing service 10 OUT OF 10 would reccomend!! I had to go back and purchase another pair I had my eyes on from my first visit! Elizabeth was very helpful! Thank you Pearle Vision! ✌🏾","updateTime":"2024-08-30T04:09:59.711836Z"},{"reviewer":"Eli Sabado","starRating":"FIVE","comment":"Bridgette is awesome. Very cheerful, informative and helpful. Will definitely recommend to others.","updateTime":"2024-08-26T23:58:34.092807Z"},{"reviewer":"Dylan Cheong","starRating":"FIVE","comment":"Bridgette was soo helpful and we felt very welcome. Thanks Bridgette will definitely get more glasses from you. Thank you for the chocolate 🍫.","updateTime":"2024-08-26T22:43:02.712451Z"},{"reviewer":"Nichole Doerffer","starRating":"ONE","comment":"Used to be excellent, but has gone downhill with the receptionist. Called me before my appointment in July to reschedule because the doctor wanted to go on vacation, and then on the rescheduled appointment gave me the wrong time, so I ended up wasting the time to get there.","updateTime":"2024-08-11T19:27:03.117921Z"},{"reviewer":"Joe & Lorraine Tomas","starRating":"ONE","comment":"***update*** called the store as the response instructions, was told “I don’t check google reviews” they had no idea why I was calling, received no help! ****\n\nHave been there many times for my whole family. Bough high end glasses. The first time something goes wrong, I found out quickly they do not stand behind their products of lenses. They were quite rude, and no help at all. The clerk could not have cared less to lose business. Very disappointed in the customer care behind the products. This was of no fault of mine. It was poor quality of their anti-reflective, and it peels. Oh, and they are also part of LensCrafters. Same company. So please use ur money and benefits elsewhere!","updateTime":"2024-07-09T16:31:09.950950Z"},{"reviewer":"Steve Walker","starRating":"FIVE","comment":"Bridgette was very nice and helpful!!!","updateTime":"2024-07-02T18:22:02.775116Z"},{"reviewer":"StayRich","starRating":"FIVE","comment":"I've worn glasses for over 30 years and never had such a great experience! Bridgit was so knowledgeable and patient with my decision making. She really knows her stuff! My glasses look fabulous","updateTime":"2024-06-08T00:37:50.993875Z"},{"reviewer":"Myles Hall","starRating":"FIVE","comment":"Bridgette and Stephanie were both very helpful when I was picking a prescription and non prescription pair of sunglasses. They also helped me get the best deal for my situation!! Thanks again!","updateTime":"2024-05-29T17:04:41.496904Z"},{"reviewer":"Jeff Delorey","starRating":"FIVE","comment":"Bridget and Kate Spade were fantastic, funny and caring!\nHad tons of fun picking out glasses!.\nCan't wait to go back and pick up my glasses!","updateTime":"2024-05-24T08:40:27.276657Z"},{"reviewer":"Rafiul Kabir","starRating":"FIVE","comment":"The Doctor is very engaged, and reception is kind and easy to deal with. Helps you understand everything happening, genuine person. They also accept walk ins which is nice.","updateTime":"2024-05-16T20:37:32.937845Z"},{"reviewer":"Rashda Javed","starRating":"FIVE","updateTime":"2024-05-08T03:13:24.944963Z"},{"reviewer":"Javier Diaz","starRating":"FIVE","comment":"I was so fortunate to have walked in today not even dreaming of getting my eyes examined for today but they managed to fit me in and i am so grateful for that. I will definitely recommend them to everyone i know. Plus we have been going to this Pearle Vision for at least 2 to 3 years and never have they let us down.","updateTime":"2024-04-28T23:37:31.853376Z"},{"reviewer":"Mallory Hoag","starRating":"FIVE","comment":"Fabulous Customer service! Completely recommend Pearle vision Burlington mall.","updateTime":"2024-04-25T18:37:22.748407Z"},{"reviewer":"Madison Jedras","starRating":"FIVE","comment":"Elizabeth and Stephanie were both so helpful and patient. They helped us try on glasses for over an hour and gave us honest feedback on styles and sizes. 5 out of 5!","updateTime":"2024-04-23T22:38:10.444417Z"},{"reviewer":"L. S","starRating":"FIVE","comment":"Elizabeth was an absolute gem helping me to reorder an identical pair of my beloved tiffany frames that i purchased years prior. within 5 minutes she had located the exact frame just by looking at them and got me a wicked deal. i couldn’t be happier with the experience Elizabeth provided and i will be sure to recommend all of my friends go in to see Elizabeth too!","updateTime":"2024-04-03T16:46:39.181800Z"},{"reviewer":"Ron Peer","starRating":"FIVE","comment":"I received a great service from PJ . Thanks","updateTime":"2024-04-01T17:37:55.679008Z"},{"reviewer":"La Tavia Beckles","starRating":"FIVE","comment":"Bridget and Elizabeth were very helpful as they were knowledgeable and experienced. For the past 4 years I have been putting off buying new glasses as I didn’t receive the best customer service but with Bridget and Elizabeth they made me feel safe and heard when choosing my new frames. If I could give 10 stars, I would!","updateTime":"2024-03-23T14:46:16.481075Z"},{"reviewer":"mycreativehandsbyfoxyv Vernelle","starRating":"FIVE","comment":"Bridget and Elizabeth has provided with the best customer service I’ve received in a very long time. I live in Toronto and don’t mind driving to Burlington to receive this type of service. They took their time with me and made sure I was happy and comfortable with my product.","updateTime":"2024-03-23T14:45:47.562688Z"},{"reviewer":"Gary Neufville","starRating":"FIVE","updateTime":"2024-03-14T15:47:24.677138Z"},{"reviewer":"Pam Mcquaid","starRating":"FIVE","comment":"I had a great experience.\nThe staff at the Dr's office as well as in the store were very helpful! I didn't feel rushed,they let me choose the frames I thought would suit me and gave me their professional opinions which is very important to me.\nI would and have recommended to friends going to pearl vision.","updateTime":"2024-03-11T21:17:53.615142Z"},{"reviewer":"Amy Kipping","starRating":"FIVE","updateTime":"2024-03-10T22:16:24.665770Z"},{"reviewer":"Graeme Watkins","starRating":"FIVE","comment":"Extremely good service","updateTime":"2024-03-09T18:29:13.210352Z"},{"reviewer":"Laura Stroud","starRating":"FIVE","comment":"Great customer service, our optician was very kind, stayed late and was helpful in helping both my husband and I find some stylish glasses. So many styles to choose from and competitive pricing.","updateTime":"2024-03-06T00:47:21.620968Z"},{"reviewer":"S Moy","starRating":"FIVE","comment":"What an awesome experience!!! Very friendly, outgoing and informative with any and all questions with regards to frames, lens and my prescription. The staff made me feel relaxed and comfortable throughout my whole shopping experience for my new eyeglasses. I have never used Pearle Vision in the past but they will most definitely be my new optical store for all of my vision needs and purchases going forward. 👍🏽👍🏽 for Elizabeth and Bridgette great team work helping each other out especially as it got a bit busy during my visit today with other customers and their phone calls.","updateTime":"2024-02-29T19:13:41.669875Z"},{"reviewer":"Felix Woehler","starRating":"FIVE","comment":"Great selection and service!","updateTime":"2024-02-10T17:36:52.497387Z"},{"reviewer":"Michelle Wilson","starRating":"FIVE","comment":"Great customer service by Elizabeth!! She gave my daughter space to make her decisions but was very helpful when she asked for opinions and decision making. Really impressed. Lots of nice options in frames too and great prices.","updateTime":"2024-01-26T00:33:15.004509Z"},{"reviewer":"Devil Himself","starRating":"FIVE","updateTime":"2024-01-22T23:33:00.457398Z"},{"reviewer":"Tania Kennific","starRating":"ONE","comment":"I was a loyal customer at Pearl Vision Burlington, Ontario. In November the pair of glasses I purchased arrived the wrong colour and wrong size, they were sent back. The replacement pair arrived in store with the wrong lens. The person in store told me it was because I have different vision in my eyes…. Having worn glasses for 60 years I knew about my vision and when comparing my glasses with the newly arrived ones the left lens was substantially thicker. It was not what had been ordered for me. The optician never took the time to fit them. It is now January no one has contacted me by phone or e-mail. I am still owed my glasses which are paid for. The service is much diminishing to be none existent. $1000.00 spent still waiting on my glasses.","updateTime":"2024-01-04T16:25:24.898960Z"},{"reviewer":"Cindy Everard","starRating":"FIVE","comment":"The young ladies working today were so pleasant and so professional, it was a pleasure, great staff.","updateTime":"2023-12-28T19:45:56.051569Z"},{"reviewer":"Natalie Dennis","starRating":"FIVE","comment":"Bridgette is the best… she has a lot of patience and she educates you about your face shape and the lense that fits you best. Absolutely amazing…. I will definitely shop here again 🩷","updateTime":"2023-12-02T18:05:52.160596Z"},{"reviewer":"Mac D","starRating":"FIVE","comment":"Just came from the Burlington mall store and Bridgette was super helpful and even though it got more busy she didn’t rush us our experience was very nice. Way more experience and knowledge then my old eye glass store.","updateTime":"2023-11-12T20:39:51.957224Z"},{"reviewer":"Mark Korna","starRating":"FIVE","comment":"Excellent service.\n\nI was helped with ODSP coverage information as well.","updateTime":"2023-10-18T16:26:45.203079Z"}]