[{"reviewer":"Lauren Huzar","starRating":"FIVE","comment":"My husband and I had a great experience at Pearle Vision in Cambridge Centre! The two ladies who helped us were so friendly and patient. They made picking out glasses easy and enjoyable, and the direct billing process was quick and hassle-free. They also did an excellent job adjusting the frames when we picked them up to ensure a perfect fit. Excellent customer service from start to finish! Highly recommend. 😃","updateTime":"2025-10-30T00:32:17.253355Z"},{"reviewer":"Laura McKeown","starRating":"FIVE","comment":"Great customer service!!","updateTime":"2025-10-29T15:36:22.658040Z"},{"reviewer":"J H","starRating":"FIVE","comment":"Very friendly workers there. Great help thanks again","updateTime":"2025-10-29T15:23:48.220365Z"},{"reviewer":"Stubborn Mule","starRating":"FIVE","comment":"Prices are less expensive than the cost I was quoted at another well known competitor. The staff are helpful and went above an beyond to order frames that weren't in stock. I saved $90 on my glasses even with anti reflective coating. This will be my go to vision care center.","updateTime":"2025-10-24T17:04:43.795490Z"},{"reviewer":"Nicole Harris","starRating":"FIVE","comment":"My husband and I both ordered new reading glasses and sunglasses today. The experience was great, both ladies working today were very helpful. This is my forth time getting glasses from here and I would recommend this location to everyone.","updateTime":"2025-10-19T01:23:10.977726Z"},{"reviewer":"Leith Mackenzie-Klug","starRating":"FIVE","comment":"I was treated exceptionally well at Cambridge Pearle Vision. The staff were welcoming and well informed. I will definitely return to this store.","updateTime":"2025-09-08T20:19:33.303738Z"},{"reviewer":"linda Ferninda","starRating":"FIVE","comment":"The staff there were very friendly and helped me pick out the right glasses, I recommend coming here for your glasses.","updateTime":"2025-09-04T19:19:57.980430Z"},{"reviewer":"Tiany Fernandez","starRating":"FIVE","comment":"Would highly recommend this Pearle Vision! The staff were extremely helpful and efficient! They helped me pick out some great frames and answered all my questions. Definitely a 10/10 experience.","updateTime":"2025-09-04T15:45:19.479707Z"},{"reviewer":"Megan Misener","starRating":"FIVE","comment":"The girls there are absolutely fantastic! Nice selection of lens and frame options!","updateTime":"2025-09-03T21:23:03.600463Z"},{"reviewer":"Abbey Lindsay","starRating":"TWO","comment":"The receptionist was very kind and organized. The dr was 20 minutes late, then it was anticipated to be another 15 on top of that. Never ended up getting seen because I had to leave to go to work.","updateTime":"2025-08-25T20:13:33.314719Z"},{"reviewer":"rosalie griffith","starRating":"ONE","comment":"Went into the store , the lady was on the phone and did not even ask if I wanted assistance. Even with me out the store she still continued to be on the phone.","updateTime":"2025-08-23T15:41:30.723421Z"},{"reviewer":"Ferlarios","starRating":"FIVE","comment":"Selection was great, staff is very helpful","updateTime":"2025-08-13T19:48:50.964996Z"},{"reviewer":"Amit Saini","starRating":"ONE","comment":"Very poor service. My son and I waited for 1 hour while the ladies helping us kept repeatedly screwing up the data to input for insurance submission. Easily made 5 to 10 mistakes. Very frustrating. As the end i asked the manager working if something can be done to make up for this. She said no. Will never shop here again. She even got the email address wrong for us to provide feedback yo their company.","updateTime":"2025-06-22T22:59:43.670170Z"},{"reviewer":"Daryl Hockin","starRating":"FIVE","comment":"Great the young woman new her stuff very very helpful helping me pick out a pair of glasses and getting everything put through my policy will be sure to return","updateTime":"2025-05-26T18:40:49.004829Z"},{"reviewer":"Alice Stone","starRating":"FIVE","updateTime":"2025-05-09T02:03:00.815095Z"},{"reviewer":"patricia cordeiro","starRating":"FIVE","comment":"Great service good variety of frames different prices.clean professional place.good quality glasses and frames","updateTime":"2025-05-08T22:09:42.855591Z"},{"reviewer":"Terry Vanson-Penhale","starRating":"FIVE","comment":"This beautiful lady turned my glasses from a bag of crushed waste into my regular glasses. She was amazing!","updateTime":"2025-04-11T09:22:18.286934Z"},{"reviewer":"T Cheema","starRating":"FIVE","comment":"My experience was really good both beautiful ladies are welcoming they helped me alot as well as doctor was very nice person and he did my eyes checkup and i have great communication with all i really recommend this place thankyou.","updateTime":"2025-04-03T20:48:57.092684Z"},{"reviewer":"LUIS “MIGUEL” SANCHEZ","starRating":"FIVE","comment":"Amazing service in this location , great products I got some sun glasses and reading glasses , they take there to explain and figure out what frames work for you !!! Would recommend to friends and family","updateTime":"2025-04-02T14:27:18.536970Z"},{"reviewer":"Emanuel Aguiar","starRating":"ONE","comment":"Disappointed with Laser Engravings on New Glasses\n\nI recently purchased a pair of glasses from this store and initially, I was very pleased with the exceptional service. However, my satisfaction was short-lived upon discovering laser-etched inscriptions, including \"4 T’s,\" numbers, and circles on the lenses. I initially mistook these for smudges but soon realized they were permanent.\n\nThese engravings are quite noticeable under certain lighting conditions and cause significant distraction in my peripheral vision. When I returned to the store to address this issue, I was informed that the engravings are a standard part of the manufacturing process, which was never disclosed to me at the time of purchase.\n\nGiven the substantial investment I made in these glasses, I find this situation unacceptable and disappointing. I have worn glasses for years and have never encountered this issue before. Overall, my experience has been quite frustrating and not what I expected for the price I paid.\n\nEdit: In response to the Owner/manager (unknown)\n\nComment:\n\nThank you for your response. When I called, I was unable to reach the manager or owner directly. Instead, I spoke with an employee who informed me that the manager would not be available until Friday. They assured me that they would pass along my contact information and the details of my concern to the manager, who would then reach out to me.\n\nWhile I appreciate this effort, I do find it concerning that no one was available to address my issue during my initial call, despite the urgency of the matter. I will await the manager’s callback on Friday, should it come, and hope this can be resolved at that time.\n\nThank you for your attention to this matter, and I trust this situation will be reviewed to ensure more timely and effective support for customers in the future.\n\nUpdate:\n\nFinally, the lenses have been replaced, though they still bear markings. At least this time, they made an effort to rectify the issue rather than dismissing it outright as they had previously. However, what can I say? If this is the standard process, then I will certainly be looking elsewhere in the future.\n\nIt is worth noting that their willingness to respond and attempt a resolution only came after I publicly shared pictures and comments about the issue. This speaks volumes about how customer service has deteriorated nowadays. The lack of quality, pride, and transparency in their practices—paired with what feels like false advertising by charging extra for so-called \"extras\"—is deeply disappointing.","updateTime":"2025-04-01T02:17:38.110910Z"},{"reviewer":"Chet","starRating":"FIVE","comment":"Pearle is the place to go.\nGreat Service, Great Price","updateTime":"2025-03-28T19:50:56.156968Z"},{"reviewer":"roslyn pimentel","starRating":"FIVE","comment":"Very helpful. Spent a lot of time with me insuring I got a pair of glasses I loved.","updateTime":"2025-03-20T00:11:51.192765Z"},{"reviewer":"Bob Lanigan","starRating":"FIVE","comment":"I needed a few repairs done to my older glasses. Moving arms from one pair to the other. The work was done efficiently, and the lady that gave the service was friendly and energetic. I will often refer this store for service and helpfulness. The store is in the Cambridge mall. I was there on Thursday afternoon around noon. I think the ladies name was Pyle.","updateTime":"2025-03-15T00:07:47.647869Z"},{"reviewer":"Patrick Zarudny","starRating":"FIVE","comment":"Excellent experience at Pearle Vision from start to finish. I was taken care of by sales associate Payal at both my initial visit and pickup, and she was extremely helpful and friendly! Overall quick turn around on ordering glasses, recieved a voicemail as soon as they were ready. Highly recommend!","updateTime":"2025-03-13T23:05:32.223789Z"},{"reviewer":"Swani Brar","starRating":"FIVE","updateTime":"2025-02-11T23:52:09.239800Z"},{"reviewer":"Stephanie Dinsmore","starRating":"FIVE","updateTime":"2025-01-21T22:05:24.130035Z"},{"reviewer":"Tnarg Sillaw","starRating":"FIVE","comment":"Megan was so very helpful and understanding. Unfortunately I am mistaken as unfriendly and she rose above my perceived demeanour and provided superb customer service. Employees like her are what bring back customers with her excellent customer service. Thank you to Megan","updateTime":"2025-01-10T20:27:17.939916Z"},{"reviewer":"Dianne Dearlove","starRating":"FIVE","comment":"I am so satisfied with the service I got today .I definitely will return to Pearle Vision .Megan was most helpful !","updateTime":"2024-12-30T21:48:05.912105Z"},{"reviewer":"peter bumba","starRating":"FIVE","updateTime":"2024-12-14T22:02:46.174190Z"},{"reviewer":"Amanda G","starRating":"FIVE","comment":"I had a great experience with a new staff member today who was very helpful, friendly and thorough. Thank you for your assistance and kindness. 😊","updateTime":"2024-09-27T19:40:48.361672Z"},{"reviewer":"alex fong","starRating":"FIVE","updateTime":"2024-09-07T17:55:19.950820Z"},{"reviewer":"Oyinkansola Jinadu","starRating":"FIVE","comment":"Doctor was knowledgeable and kind","updateTime":"2024-09-07T14:18:26.917378Z"},{"reviewer":"Vera Almeida","starRating":"FIVE","updateTime":"2024-09-05T20:50:27.529380Z"},{"reviewer":"Jaime “JCN Gaming Fun” Figueiredo","starRating":"FOUR","updateTime":"2024-09-04T21:36:22.332078Z"},{"reviewer":"Amanda Bath","starRating":"FIVE","comment":"My family and I all needed glasses which can be a task. However, Meagan handled everything and was an absolute delight to work with. She made our purchase seamless from beginning to end, offered suggestions and opinions making it easy to pick out the perfect pair of glasses and lenses. Which that said she explained all options available to us when it came to lenses and what would work best for our prescriptions. If you want a truly quality experience and someone who takes the time and care, visit this location and you won’t be disappointed.\nMeagan you are a star!","updateTime":"2024-08-30T15:28:20.178449Z"},{"reviewer":"Marilyn Schoenfeld","starRating":"FIVE","comment":"I had a very good experience with Pearle Vision. From my eye exam with Dr. Chewter and finally picking up my glasses in store. Staff were friendly and professional. There are a wide variety of frames to choose from. I am very happy with mine and sunglasses too. They always have good offers on. I picked my glasses up in just less than two weeks. Ross was friendly and helpful with making sure they were a good fit and making slight adjustments. I am more than happy with my whole experience here and will definitely return here in the future. Thank you Pearle vision !!","updateTime":"2024-08-09T18:57:28.775421Z"},{"reviewer":"Robert Feldesi","starRating":"FIVE","comment":"The staff is friendly and helpful","updateTime":"2024-08-08T14:42:31.830485Z"},{"reviewer":"Julia Mallory","starRating":"FIVE","comment":"My husband and I have gotten our glasses here for the past 7 years or so. We’ve always been happy with their service and we find the prices very reasonable!","updateTime":"2024-08-08T12:41:16.233734Z"},{"reviewer":"Jennifer Craig","starRating":"FIVE","comment":"A good selection of frames as I am very picky. Professional and knowledgeable staff. Staff provided excellent service.","updateTime":"2024-05-23T18:39:43.688253Z"},{"reviewer":"Hayden Jamieson","starRating":"FIVE","comment":"Simran was amazing to deal with! A+","updateTime":"2024-05-21T13:35:11.305139Z"},{"reviewer":"Guy Jamieson","starRating":"FIVE","comment":"We have been dealing with both Simran and Yen for well over a year and have nothing but great experiences and always feeling comfortable dealing with them. Highly recommend them and thank-you both Simran and Yen for the great experiences!","updateTime":"2024-05-18T16:17:11.414576Z"},{"reviewer":"Iwona Kosierb","starRating":"FIVE","comment":"This is a second time having Simran to help me with the glasses, Simran is very friendly and easy to work with. Very honest with the way your glasses look on you. Simran is amazing with her job. Thank you!","updateTime":"2024-03-28T02:43:45.289819Z"},{"reviewer":"Sarah Mitchell","starRating":"THREE","comment":"This place used to be so friendly. I had a lady who works there with copper hair adjust my glasses, she was quite rude. She asked me how she could help me but then kept looking at her computer and then I said I needed an adjustment. She just said “Well did you buy them here?” in a rude tone. I should have just left but I live 45 minutes from here and come once in a while for an adjustment.\nShe had her name tag on but it was facing inwards, probably because she’s rude to everyone…which is unfortunate.\n\nI usually have Yen adjust my glasses and she is a delight! This other lady not so much.\n5 stars for Yen though!","updateTime":"2024-03-24T17:10:55.665197Z"},{"reviewer":"Shawn Smith","starRating":"FIVE","comment":"This is my second time having Simran to help me with my glasses. Simran is very easy to work with, she is very honest with the way your glasses look on you. She is also very thorough with every step along the way. She is up to date on all the new technology as well. All and all she is an amazing at her job! Thanks Simran.","updateTime":"2024-03-13T20:12:00.787068Z"},{"reviewer":"John Dunseith","starRating":"FIVE","comment":"Service was exceptional. Fast, knowledgeable and very pleasant staff.","updateTime":"2024-03-13T16:51:25.629038Z"},{"reviewer":"Zakaria Rizqi","starRating":"FIVE","updateTime":"2024-03-11T14:55:44.091123Z"},{"reviewer":"Rosa Cartelle","starRating":"FIVE","comment":"Simran was very helpful very friendly and efficient care during measurements and good advice on type of lense. This is my second time to renew my prescription with Pearl Vision and the reason I returned is because of the excellent customer service .","updateTime":"2024-03-04T18:17:34.667175Z"},{"reviewer":"Rod Stadnyk","starRating":"FIVE","comment":"Great and fast service! Megan was very helpful for this first time glasses purchase!","updateTime":"2024-02-29T15:52:08.189424Z"},{"reviewer":"Susan Rae","starRating":"FIVE","comment":"We have been very pleased with our experience at the Cambridge Center Pearl vision.\nYen is an exceptional professional asset to that store as she has repaired my husband’s glasses several times after he has dropped them and the lenses have fallen out .Also she fitted them comfortably for him .\nWe really appreciate her cheerful professional service .","updateTime":"2024-02-18T23:40:46.176750Z"},{"reviewer":"hannah hannisse","starRating":"FOUR","comment":"Megan helped me find 2 pairs of glasses. I didn't feel rushed at all and she helped me for well over an hour. I walked out with exactly what I needed. Thank you Megan!","updateTime":"2024-02-09T21:35:46.462890Z"}]
