[{"reviewer":"Wayne Ball","starRating":"FIVE","comment":"Very helpful and knowledgeable","updateTime":"2025-08-06T02:15:27.130601Z"},{"reviewer":"Avery Collins","starRating":"FIVE","comment":"Shawn was a great help in my glasses search! Very professional and friendly service.","updateTime":"2025-07-18T17:06:41.289771Z"},{"reviewer":"Andrew Collins","starRating":"FIVE","comment":"My experience at Pearle Vision was awesome! Shawn was exceptional in every way, starting with getting me a timely appointment with the optometrist and following that up with sound knowledge/advice in choosing my new glasses. The overall experience was seamless and hassle free. The store was clean, COVID precautions were fluid and maintained. Will definitely be back for future eyewear purchases. Thanks again Shawn!","updateTime":"2025-07-17T21:09:14.232716Z"},{"reviewer":"Joseph Hashey","starRating":"FIVE","comment":"They are friendly and fast i booked my eyes exam yesterday and I got in on wed thank you for the fast booking","updateTime":"2025-07-10T13:53:01.528022Z"},{"reviewer":"Dean Shea","starRating":"FIVE","comment":"Shawn, Sue and Dron are experts in their field! Fantastic selection of frames and optics.\nExcellent Customer Service once again.","updateTime":"2025-07-03T21:30:07.820267Z"},{"reviewer":"Jennie Friesen","starRating":"FIVE","comment":"Excellent Customer service. Sue, Shawn and Steph were very helpful in finding my family's needs and frames that fit them well. Would highly recommend.","updateTime":"2025-06-26T16:00:54.738147Z"},{"reviewer":"Anthony Aird","starRating":"FIVE","comment":"Susan was very helpful and attentive to my needs. I'm excited to get my new glasses.","updateTime":"2025-06-23T17:46:45.298536Z"},{"reviewer":"Linda Mehrmann","starRating":"FIVE","comment":"I have just come back from Pearle Vision, downtown Kingston. I can’t say enough about Shawn Redmond who I have been going to for years. He is very precise and helpful and goes above and beyond to explain the difference in lenses and frames and what would be best for me. I couldn’t go to him the last time I needed glasses and boy did I regret it. So happy with my new glasses and back with Pearle Vision and Shawn.","updateTime":"2025-06-03T19:36:18.934828Z"},{"reviewer":"LAW","starRating":"FIVE","comment":"Sean was very helpful","updateTime":"2025-04-30T16:33:43.541883Z"},{"reviewer":"Denise Neumann-Fuhr","starRating":"FIVE","comment":"The staff in the Kingston store have always been exceptionally friendly and knowledgeable. Store Manager (Sue) was especially helpful in addressing my need of affordable new lenses after scratches appeared on my glasses after a recent camping trip. It was a relief to be so thoughtfully cared for. Thank you!","updateTime":"2025-04-28T20:16:25.628233Z"},{"reviewer":"David Hoult","starRating":"FIVE","comment":"My son broke the frame of his glasses and I swung by in the hopes that they could help us out. Sue was incredibly helpful, finding the perfect lens matched frames by simply eyeballing the size!! They were perfect, son loved them. In and out in 15mins. Experienced and knowledgeable. I will be going back.","updateTime":"2025-04-22T00:28:20.723236Z"},{"reviewer":"stephen carey","starRating":"FIVE","comment":"Amazing people great customer service very respectful and understanding I highly recommend. Especially for your coverage plan on glasses. Do Anything to them break them everything except to lose them they can be replaced for $25 for lenses and frames each or $50 plus tax. Again, great people amazing staff 😎😃🙃🙂😃😎🙃","updateTime":"2025-04-17T22:01:49.147096Z"},{"reviewer":"Abresham Islam","starRating":"FIVE","comment":"Very friendly and helpful","updateTime":"2025-04-11T21:34:02.117237Z"},{"reviewer":"Carmen Guangco","starRating":"FIVE","updateTime":"2025-03-06T22:06:34.747595Z"},{"reviewer":"House of Meyers","starRating":"FIVE","comment":"The customer service at this location is always top notch. I always deal with Shaun who certainly takes his time to fine tune my glasses whenever they need tweaking. Having an eye doctor affiliated with this location makes for a seamless experience and having Shaun help me along the way will keep me coming back.","updateTime":"2025-02-21T01:14:17.049217Z"},{"reviewer":"Scott Garrett","starRating":"FIVE","comment":"Very good customer service, friendly and very welcoming.","updateTime":"2025-01-31T13:45:01.027633Z"},{"reviewer":"Shane No","starRating":"ONE","comment":"Not as honest as their website claims! Their customer service is very disappointing. I purchased their most expensive lenses, and after about a year, the outer coating started peeling, causing eye strain while looking at a monitor. When I brought the glasses back to the store, they acknowledged the lenses were defective but rudely refused to fix them, claiming I needed to buy a new pair.","updateTime":"2025-01-26T19:08:14.252317Z"},{"reviewer":"Nevaeh Carmichael","starRating":"ONE","updateTime":"2025-01-24T17:11:00.655083Z"},{"reviewer":"Annette Playtner","starRating":"FIVE","comment":"I broke off the handle of my glasses and bent the other handle, it was giving me anxiety because I couldn’t read properly. I just walk in there today and ask if they could fix it, and they attach the handle back with no cost to me and fix the bent handle of the other side. Also they clean the glasses shine. I’m so happy, now I could go on reading my life away. Thank you pearl vision your help was much appreciated.","updateTime":"2025-01-15T17:42:33.415350Z"},{"reviewer":"Bobby Bezkool","starRating":"ONE","comment":"They only give you your contacts prescription even after PAYING for a test and fitting if you buy contacts through them after. Waste of my time and money","updateTime":"2025-01-14T13:12:00.837299Z"},{"reviewer":"Brooklynn Ugulini","starRating":"FIVE","comment":"I've been going to Pearle Vision for years. They have an exceptional team - knowledgeable, helpful, honest and efficient. I won't go anywhere else for glasses.","updateTime":"2025-01-08T18:29:38.350212Z"},{"reviewer":"Kim","starRating":"FIVE","comment":"My daughter and I went to several optical locations prior to arriving at Pearle Vision and it was like night and day. Both Shawn and Rachael were attentive but not pushy, helpful but not overbearing. They just provided really great customer service. One of the other optical locations in Kingston did not even acknowledge our presence in the store! Pearle Vision not only have great staff but they have a huge selection of glasses at different price points. Save yourself some time, skip the others and head straight to Pearle Vision.","updateTime":"2025-01-06T14:34:21.422968Z"},{"reviewer":"Karel Michel Mesa Hernandez","starRating":"FIVE","updateTime":"2025-01-05T00:19:11.187734Z"},{"reviewer":"Barry Smith","starRating":"FIVE","comment":"Fantastic experience no pressure. Excellent help. Have a highly trained optician more or less doing the selling as well as the fitting etc. I considered myself fairly complicated as far as expressing my desires I got excellent advice and and help deciding on what features I should have on my new pair of glasses.","updateTime":"2024-12-23T22:37:47.227814Z"},{"reviewer":"Joanne Rotermundt-de la Parra","starRating":"FIVE","comment":"The service at the Kingston store is always excellent, with friendly and efficient staff.","updateTime":"2024-12-23T20:23:44.555466Z"},{"reviewer":"Amy Holland","starRating":"FIVE","comment":"Shawn was super knowledgeable and helpful with picking out my new glasses. I needed to return for a slight sdjust on tightness and he immediately fix it.","updateTime":"2024-12-22T18:15:54.654504Z"},{"reviewer":"massgamer99","starRating":"FIVE","updateTime":"2024-12-03T19:35:16.956487Z"},{"reviewer":"Paul Guthrie","starRating":"FIVE","comment":"Me and my wife went here for the first time ever today and we couldn’t have had a better experience. Both Stephanie and Racheal were so helpful in every way possible and very easy to deal with. Our experience was very pleasant and we both left extremely happy! Highly recommended.","updateTime":"2024-11-24T00:12:13.250073Z"},{"reviewer":"Kelly C","starRating":"FIVE","comment":"Susan was awesome , she gave some great suggestions on glasses for both hubby and I . Overall a fun , professional and painless experience . Highly recommend !","updateTime":"2024-11-22T20:46:21.844524Z"},{"reviewer":"Mr Kuan","starRating":"FIVE","comment":"I got my new pair of glasses and very appreciative of the service that I received here. Thank you Stephanie for helping me chose the glasses and making sure that they fitted well on me. They are better than my old pair of glasses, and I can see things much better.","updateTime":"2024-11-09T20:30:38.727678Z"},{"reviewer":"Joanne Kelly-Alford","starRating":"FIVE","comment":"Sue was amazing helping my 90 year old mother-in-law find 2 new pairs of glasses. Sue was kind, extremely knowledgeable, very patient, and listened to what my mother-in-law was looking for. As well the price of the two glasses was far less than what it would have cost had we used any of the competitors.\nI would 100% refer my friends and family members to the Kingston Pearle Vision. Customer service at this store is excellent!!","updateTime":"2024-11-08T18:30:00.002549Z"},{"reviewer":"reade pfeiffer","starRating":"FIVE","comment":"Excellent friendly staff","updateTime":"2024-11-07T16:12:57.221573Z"},{"reviewer":"Tim Reid","starRating":"FIVE","comment":"Easy to find, great people to deal with. I got my eyes checked to get a new prescription and new glasses in 2 weeks. I will keep my business here. Shawn was great setting up everything so my glasses fit properly. Thank you for the excellent service.","updateTime":"2024-11-05T17:18:11.240120Z"},{"reviewer":"Isabela Eedy","starRating":"FIVE","comment":"Stephanie helped me while I was shopping for new glasses and sunglasses. She was very helpful, knowledgeable and patient, also highlighting the different promotions they currently have. I was indecisive about the frames I’d chosen and she took the time to explain the features of each and ensure they'd do the trick for me. When I went to pick them up, Shawn made adjustments to the glasses and took the time to explain proper care, encouraging me to come back if I ever needed them adjusted over time. I have always loved shopping at Pearl Vision in Toronto, but the staff at this location provided truly exceptional customer service and showed they cared about helping me find exactly what I wanted/needed. Thank you!","updateTime":"2024-10-17T18:04:47.555592Z"},{"reviewer":"Randall Comis","starRating":"FIVE","comment":"Excellent, Efficient, Knowledgeable.\nInformative, no surprises.\nWill definitely return.\nHighly recommended.","updateTime":"2024-09-26T20:25:11.086218Z"},{"reviewer":"Janet Comis","starRating":"FIVE","comment":"I wish I could give Pearle Vision, Kingston a higher star rating. However, 5 of 5 will have to do! Customer service and quality products are difficult to find in one place.\n\nI have been purchasing glasses from Shawn and Neil for many years. They are extremely knowledgeable, helpful, patient, caring and they listen to the needs of the customer. The best of the best customer service! Thank you Shawn and Neil.\n\nIn addition to services provided in the store, Dr. Eric is an excellent Optometrist. He is conveniently located next to the store. His office is a pleasure to visit. Dr. Eric makes the patient feel welcome and comfortable. He takes the time to explain the procedures and answer questions.\n\nThank you to all of the Pearle Vision staff. I am looking forward to receiving my new frames and lenses.","updateTime":"2024-09-26T18:22:03.679046Z"},{"reviewer":"Leeann Edwards","starRating":"FIVE","comment":"Impressive variety of styles at great prices. Rachael and Shawn were incredibly helpful and made the whole process seamless. Highly recommend this place for your next pair of glasses!","updateTime":"2024-09-25T16:02:43.288510Z"},{"reviewer":"Jason Pierog","starRating":"FIVE","comment":"Great service at Pearle vision Kingston..Shawn R was very attentive and professional..go see him!!","updateTime":"2024-08-09T16:08:29.295282Z"},{"reviewer":"Sherry Smith","starRating":"FIVE","comment":"Great service with Dr. Bella and pearle vision. Kingston.","updateTime":"2024-07-17T17:27:16.151609Z"},{"reviewer":"Shaunda Lowe","starRating":"FIVE","comment":"Visited Pearle Optical on Wellington Street in Kingston. Shawn was very knowledgeable and helpful, as well as quite efficient on processing my request. The staff provides a relaxed environment for selecting frames and provided comparative pricing. It was an enjoyable experience. Thank you, Shawn.","updateTime":"2024-07-11T21:04:40.851710Z"},{"reviewer":"Julie Fox","starRating":"FIVE","comment":"Both Stephanie and Sean went out of their way to assist me! I will refer both of the as well as pearl vision! Thank you.","updateTime":"2024-06-30T15:47:07.459024Z"},{"reviewer":"Vanessa Vieira","starRating":"FIVE","updateTime":"2024-06-04T22:53:31.293213Z"},{"reviewer":"Mike Runions","starRating":"FIVE","updateTime":"2024-05-25T03:48:47.089430Z"},{"reviewer":"Mike Young","starRating":"FIVE","updateTime":"2024-05-14T22:18:46.576040Z"},{"reviewer":"Rick “Moose Tracks”","starRating":"FIVE","comment":"I just want to say that these guys have the best customer service in town. You go in and they are always friendly and welcoming. They always go out of their way to make sure you are happy with your glasses. If there are any issues they will rectify it immediately. You go in without an appointment and ask if you could have your glasses adjusted and they do it on the spot. Just amazing service!","updateTime":"2024-05-03T00:37:07.990004Z"},{"reviewer":"Dave Lynch","starRating":"FIVE","comment":"I just got new glasses and contacts from the Kingston Pearle Vision ……the service and advice as always was outstanding. Neil and the team were fantastic to deal with. I would highly recommend\n\nDave","updateTime":"2024-04-11T21:46:29.458597Z"},{"reviewer":"Wil Cleland","starRating":"ONE","comment":"The prescription I had is not what they filled. Glasses never were right.\nLet's discuss pricing. 2 for 1, um no. Not even close. They are over priced and not even close to advertised. Maybe this is the norm for many opticians but I was shocked that it was SOOOO different from the actual advertising prices. Ended up getting a pair of progressives that cost over $600.00 and never did meet the prescription even a little. Do NOT RECOMMEND WASTING TIME OR MONEY ON THIS LOCATION.","updateTime":"2024-04-02T10:33:55.025243Z"},{"reviewer":"Colleen Veryzer","starRating":"FIVE","comment":"Shawn is awesome! We went in with our whole family and he was patient, kind, fast and effective! Thanks for your expertise! We will definitely be back!","updateTime":"2024-03-13T18:37:51.715012Z"},{"reviewer":"Mark Ramsay","starRating":"THREE","comment":"I found them to be fairly pricey.","updateTime":"2024-03-12T23:06:32.192088Z"},{"reviewer":"Melanie Rudd","starRating":"FIVE","comment":"I have been going to Pearle Vision for years to get my glasses. Even before I was married and had a child, now all 3 of us get our glasses here! The service is top notch, staff are always friendly and never rushed!! Neil is always knowledgeable and friendly!","updateTime":"2024-03-09T21:04:24.387956Z"}]