[{"reviewer":"Steven Rhys","starRating":"THREE","comment":"The lenses for my new glasses were made from the wrong prescription. Now i am waiting for the regular amount of time as before.\nNo one is above making mistakes, but Pearlevision should have rush policy to remedy these errors in 2 to 3 days.","updateTime":"2025-09-03T12:30:37.667214Z"},{"reviewer":"Roxana Csaki","starRating":"FIVE","comment":"This has been my preferred store to get glasses as they always have the best picks for me. This time, Lincy was so kind and helpful when it came to finding glasses and sunglasses for me. They had a BOGO promotion so one pair was free which was great. I was leaving the country in a quick time frame and Lincy was able to speed up the process for me to ensure that I could get them before I left. Definitely would recommend!!","updateTime":"2025-08-26T21:57:18.639507Z"},{"reviewer":"Margaret Walterhouse","starRating":"FIVE","comment":"The young woman who helped my husband with his glasses was very professional and efficient.","updateTime":"2025-08-14T13:55:43.559169Z"},{"reviewer":"Dora Tahamtani","starRating":"FIVE","comment":"Amazing service and great selection of glasses! Would definitely recommend!","updateTime":"2025-08-13T14:58:14.242046Z"},{"reviewer":"albin puguan","starRating":"FIVE","updateTime":"2025-07-17T19:10:15.120934Z"},{"reviewer":"Inna Aronin","starRating":"FIVE","comment":"I’ve been coming to this place for over 10 years (maybe even 12) for both new frames and prescription updates. The staff is always friendly and knowledgeable, and I never feel rushed or pressured. Neha, the licensed optician, is great — super helpful and really knows her stuff. I always feel welcome here, which is why I keep coming back.","updateTime":"2025-07-11T20:17:47.891087Z"},{"reviewer":"Marcia Sagrillo","starRating":"FIVE","comment":"I went to Pearle Vision in the NewMarket mall today. Reshma served me and made me at easy. She also fixed my glasses where another store lady told me that she could not fit it.","updateTime":"2025-07-04T01:45:52.144165Z"},{"reviewer":"T Kro","starRating":"FIVE","comment":"Fixed my glass in minutes","updateTime":"2025-06-27T18:48:51.511025Z"},{"reviewer":"Grant Rorabeck","starRating":"FIVE","comment":"The entire process of purchasing my new lenses and frames was a completely seamless process. The staff were very knowledgeable and professional. Overall a very positive experience.","updateTime":"2025-06-04T14:28:22.074874Z"},{"reviewer":"BilkO_","starRating":"FIVE","comment":"The ladies working there are very helpful, and have great customer service. I bought glasses there yrs ago, and the frame fell apart, and they fixed them back to new free of charge. Great service. Thank U.","updateTime":"2025-05-16T15:19:22.186757Z"},{"reviewer":"Rida Fatima","starRating":"FIVE","comment":"I had a great experience at pearle vision Upper Canada mall. Reshma helped me choose between different options. She is very friendly and professionally helped me with my concerns. She went above and beyond with her service.","updateTime":"2025-03-05T19:57:48.203898Z"},{"reviewer":"Sandeep","starRating":"FIVE","comment":"Thanks! staff is Genuine, Passionate, Knowledgeable and Friendly","updateTime":"2025-01-25T11:40:04.937057Z"},{"reviewer":"Eliane Crespin","starRating":"FIVE","comment":"Amazing service and quality eye care!","updateTime":"2025-01-24T23:27:09.753997Z"},{"reviewer":"Madhu Muralidharan","starRating":"FIVE","comment":"My recent visit to Pearl vision store to get my meta sunglasses was highly exceptional , I had such a great experience with Reshma! She was super friendly and really helpful. She took her time to explain everything and made sure I found the perfect frames. I never felt rushed, and she was so patient with all my questions. Honestly, she made the whole process so easy and stress-free. If you need an optician who truly cares, Reshma is the one to go to! Keep it going the way you take care of customers - kudos !","updateTime":"2025-01-24T03:11:16.002829Z"},{"reviewer":"Shelley Waller","starRating":"FIVE","comment":"Reshma was very helpful and knowledgeable regarding the type of lenses I would benefit from getting. She was so friendly and even remembered us when we returned to pick up my glasses. Thank you Reshma!","updateTime":"2025-01-22T22:15:35.473874Z"},{"reviewer":"Cyril Alversado","starRating":"FIVE","comment":"I have a great experience today. Reshma did a great job for providing me her insights in choosing a good pair of glasses.","updateTime":"2025-01-21T17:20:46.155342Z"},{"reviewer":"Lori Hunter","starRating":"FIVE","comment":"Chelsea the store manager is extremely efficient and helpful. We’ve been going to her for years and love the effort she puts forth in helping us choose the right frames and different lens options.","updateTime":"2025-01-14T12:11:13.251136Z"},{"reviewer":"Miguel Lunau","starRating":"FIVE","comment":"Neha was amazing to deal with. Excellent and knowledgeable customer service. Made the process super smooth.\n\nThanks again,\n-Miguel","updateTime":"2025-01-13T23:12:03.950940Z"},{"reviewer":"Joy Schmitt","starRating":"FIVE","comment":"I visited Chelsea at Pearle Vision Upper Canada Mall to have my glasses adjusted. As always she provided excellent customer service. Will definitely go back!","updateTime":"2025-01-09T13:21:25.339049Z"},{"reviewer":"Yasamin Aliasgarian","starRating":"FIVE","updateTime":"2025-01-08T03:08:54.205397Z"},{"reviewer":"Al Harper","starRating":"FIVE","comment":"Excellent service and very professional staff very polite and very knowledgeable","updateTime":"2025-01-07T19:42:55.209094Z"},{"reviewer":"amana ashraf","starRating":"ONE","comment":"I had a very disappointing experience at Pearle Vision in Newmarket. The customer service, particularly from an employee named Reshma, was extremely rude and unprofessional. From the moment I walked in, her attitude was dismissive and impolite. I felt completely disregarded as a customer. It’s unfortunate because I expected a much higher level of service from a place like Pearle Vision.\nI would not recommend this location until they improve their customer service standards.","updateTime":"2025-01-05T00:45:37.199528Z"},{"reviewer":"rooth mary","starRating":"FIVE","comment":"I recently ordered two prescription sunglasses glasses from Pearle Vision, and I couldn’t be more happier with the experience. I went to get one but got two sunglasses as they had a buy one get one promo .Reshma went above and beyond with her exceptional service and expertise. She was patient, knowledgeable, and made the whole process so easy. She helped me find the perfect pair and took the time to make sure everything was just right. I also recommended one of my friends to get his glasses from here .If you’re looking for great service and a team that truly cares, I highly recommend Pearle Vision. Thanks again for the amazing experience!","updateTime":"2024-12-20T19:03:17.889325Z"},{"reviewer":"Elmira M.","starRating":"FIVE","comment":"Recently I have got my new prescription eyeglasses from Pearl Vision, Upper Canada Mall in New Market, Ont. Yasamin Aliasgarian, a licensed optician, was great and very professional. She is\npatient through the ‘looking for frames’ process and\nexplaining the different lenses. It was such a nice change\nto have a wide choice of frames. Not only does she offer an excellent selection of frames, they\nprovide a high level of expertise and professional service.\nI would highly recommend her and this store and plan on continuing to be their customer in the future.\nElmira M.","updateTime":"2024-12-17T18:08:49.268288Z"},{"reviewer":"basil Peter","starRating":"FIVE","comment":"I had a great experience at this store. The staff was friendly, professional, and made sure I was comfortable throughout my eye exam.\nThe optician Reshma took the time to explain everything and helped me find the perfect frames and glasses for me and my brother. I’m extremely happy with the service and highly recommend them.","updateTime":"2024-12-16T18:43:50.956620Z"},{"reviewer":"Michelle Pilote","starRating":"FIVE","comment":"My husband & I are regular customers of Pearle Vision. Thanks to the very capable service of Chelsea, we are always extremely pleased with our eyewear. She pays attention to detail, is very personable and extremely helpful!","updateTime":"2024-12-16T00:46:40.127769Z"},{"reviewer":"Major Talal","starRating":"ONE","comment":"Yasamin leaves much to be desired regarding clear product and service timeline expectations. Her customer service was terrible, and she lies about pricing, adding so many unnecessary add-ons that you pay much more than she initially quoted. I found her to be very rude and unknowledgeable. She has an attitude problem, I think it's best to just fire her before she loses you more business, as I won't be buying there!","updateTime":"2024-12-10T15:20:00.446060Z"},{"reviewer":"Jeannette","starRating":"FIVE","comment":"Such a great place. Service is always fantastic","updateTime":"2024-12-05T17:03:29.362727Z"},{"reviewer":"Maryam Delzendeh","starRating":"FIVE","comment":"I recently ordered a pair of prescription glasses from Pearle Vision, and I couldn’t be happier with the experience. Yasamin went above and beyond with her exceptional service and expertise. She was patient, knowledgeable, and made the whole process so easy. She helped me find the perfect pair and took the time to make sure everything was just right. If you’re looking for great service and a team that truly cares, I highly recommend Pearle Vision. Thanks again for the amazing experience!","updateTime":"2024-11-21T21:07:13.532632Z"},{"reviewer":"nooshin esfahani","starRating":"FIVE","comment":"I recently had the pleasure of visiting Pearle Vision, and I must say, the entire experience exceeded my expectations.\nA special shoutout to Yasamin, who truly went above and beyond. Her expertise, patience, and friendly demeanor made a world of difference. She listened carefully to my needs and preferences, offering tailored recommendations that helped me find the perfect pair of glasses. Yasamin’s attention to detail and genuine care for her customers is unmatched. I left Pearle Vision feeling confident and well taken care of, thanks to her outstanding service.\n\nI highly recommend Pearle Vision, and especially Yasamin, for anyone looking for high-quality eyewear and top-notch customer care!”","updateTime":"2024-11-20T21:46:14.829781Z"},{"reviewer":"J H","starRating":"FIVE","comment":"I’ve never had an eye exam before so didn’t know what to expect. Dr. Patel was very friendly and welcoming as was everyone there. Had my exam and took advantage of the buy one pair get a second free. No pressure sales and a good selection of frames. Would definitely recommend to anyone concerned about their eye health.","updateTime":"2024-11-01T22:05:25.776486Z"},{"reviewer":"Jyothish Manu Choorapra","starRating":"FIVE","comment":"Excellent Service and Great Experience!\n\nI recently purchased a pair of Ray-Ban glasses from Pearl Vision, and I couldn't be happier with the experience! Reshma Daison was absolutely amazing from start to finish. She was incredibly knowledgeable, patient, and went above and beyond to help me find the perfect pair. Her attention to detail and dedication to customer satisfaction really stood out. She made the whole process smooth and enjoyable. Thank you, Reshma, for your exceptional service! I highly recommend Pearl Vision for anyone looking for great glasses and outstanding customer care.","updateTime":"2024-10-14T22:49:55.353706Z"},{"reviewer":"Richard Wieland","starRating":"FIVE","updateTime":"2024-09-14T20:18:36.542897Z"},{"reviewer":"kathy Hitchins","starRating":"FIVE","comment":"The eye doctor was really good and was able to provide me withe great service. The ladies in the Pearle vision store were very professional and very attentive to me .","updateTime":"2024-09-01T02:48:53.226324Z"},{"reviewer":"Romy Xavier","starRating":"FIVE","comment":"Thank you, Neha for your incredible service.\nYour patience and assistance is much appreciated !","updateTime":"2024-08-23T23:22:52.826237Z"},{"reviewer":"Regan Uprety","starRating":"FIVE","comment":"Excellent experience at this location. The staff are friendly they had great selection. Thanks Shreya for helping me find the perfect pair of glasses. Would highly recommend!","updateTime":"2024-08-19T20:08:32.516890Z"},{"reviewer":"Nooshin","starRating":"ONE","comment":"I booked an eye exam today for 4:20 , I was there at 4:10 and I found out the doctor was running late and they haven't call the customers to inform. I just used my 1 hour break time to come and do my exam. No respect for people time and commitment. I cancelled and never go back to this place. Lots of optometrist available in the market now","updateTime":"2024-07-18T20:41:20.524248Z"},{"reviewer":"Angela Trevivian","starRating":"FIVE","comment":"always friendly and helpful. professional. great choices of frames.","updateTime":"2024-07-17T22:40:41.741236Z"},{"reviewer":"Briana Kerr","starRating":"FIVE","comment":"Thank you, Reshma and Yasamin, for your incredible service! It took a long time for me to pick a pair of glasses 😓 Thanks for your patience and assistance 👍","updateTime":"2024-07-10T22:24:45.800181Z"},{"reviewer":"David Ejeteh","starRating":"FIVE","comment":"I won't even lie to you this was the best and most comfortable experience I've had in an eye clinic. It was my first time ever getting an eye exam and honestly it was about funny and memorable. The doctor was so kind and pretty sure her name was Dr Hong. I could be wrong though. Either way I won't forget the experience. Highly recommend","updateTime":"2024-07-05T14:15:28.239164Z"},{"reviewer":"Wendy Ren","starRating":"ONE","comment":"Unprofessional and Irresponsible\nI found this place on Google reviews and decided to book an appointment to try it out. The first consultation with Dr.Chan was okay. I needed contact lenses, and she strongly recommended a certain brand（in pic below). I took the trial lenses home with me, and a week later, I had a follow-up appointment. I noticed that the trial lenses given to me were 1.75, but my prescription indicated 1.5. When I asked about this, they explained that it was for the glasses lens, and contact lenses could be different.\nDuring the second consultation, they performed various checks and said everything was good. I then ordered a full set. However, when I received them, they were 1.5! !\nI was confused about my prescription. I don't know if it was a mistake in their handling or if they simply didn't have trial lenses with 1.5 but wanted to promote a sponsored brand. So I requested to try the correct prescription of 1.5, but my request was denied. They told me that the difference was minimal and wouldn't harm my eyes! ?\nI couldn't believe a doctor would say such things to their client who needs to wear contact lenses daily. It was a terrible experience with irresponsible doctor and assistant. Even though they have high ratings on Google reviews, it cannot rely on completely. I do not recommend.","updateTime":"2024-07-04T16:05:27.556617Z"},{"reviewer":"Yogesh Patel","starRating":"FIVE","comment":"The establishment was very clean and calm which served as a good environment for picking out glasses. The employees greeted us as we walked in and started assisting us in our search for Ray-ban’s Meta Sunglasses. We were helped by a kind worker (Shreya) who asked us important questions and helped us narrow down and find the pair that we were looking for quickly.","updateTime":"2024-06-18T02:34:46.856577Z"},{"reviewer":"Marie Poirier","starRating":"FIVE","comment":"My husband Dan and myself would like to applaud all the staff here for their top notch service and attention to customer satisfaction . Special thanks to manager for her extra efforts our order required.","updateTime":"2024-06-17T23:45:58.840313Z"},{"reviewer":"susan mathew","starRating":"FIVE","comment":"I am so thankfull to the Optician Reshma who guided me to get my prescription glasses . She was very knowledgeable and explained everything so patiently. Really excited to get my glasses. I will definitely recommend my friends and relatives to go there.","updateTime":"2024-06-06T14:00:41.191798Z"},{"reviewer":"Daison Davis","starRating":"FIVE","comment":"This is the best place for glasses. I love their collection of frames everytime. the group of people that work there are so kind and helpful. The staff help me throughout and I am happy with the choice.","updateTime":"2024-06-06T13:43:01.847197Z"},{"reviewer":"Joanna","starRating":"FIVE","comment":"I have been a customer for over 20 years. Amazing customer service and products. Shreya is exceptional. She is incredibly knowledgeable, friendly and helpful.","updateTime":"2024-06-04T22:23:07.931402Z"},{"reviewer":"Sabareesh Nair","starRating":"FIVE","comment":"Such a good store and excellant service, especially Reshma.","updateTime":"2024-04-14T00:14:20.636141Z"},{"reviewer":"Keith Lau","starRating":"FIVE","comment":"Highly recommend this Pearle Vision. I’m normally not a fan of these chains but the staff here are very friendly and helpful. Yasamin helped me with multiple pairs over the years and I have never been disappointed. Definitely recommend !","updateTime":"2024-04-10T23:12:11.561525Z"},{"reviewer":"Gracielle Baul","starRating":"FIVE","comment":"My family and I have been going to Pearle Vision, Newmarket location for years now, and we could not express enough how grateful we are for the outstanding service that they are providing in navigating to find the perfect pair of glasses towards our wants and needs.\n\nThe staff are very professional and knowledgeable in their field of expertise.\n\nSo we just want to take time and thank the amazing staff — Chelsea, Shreya, Yasamin and Reshma for all the help!","updateTime":"2024-04-05T15:47:00.261400Z"},{"reviewer":"reema rashin","starRating":"FIVE","comment":"I visited Pearle vision recently and had a great experience selecting eyeglasses. Reshma was so professional and knowledgeable. She helped me select eyeglass which suits my face and explained about all products in detail. I will definitely suggest this store to my friends.","updateTime":"2024-04-04T03:41:25.157384Z"}]