[{"reviewer":"Sonia Cattapan","starRating":"FIVE","comment":"I had an eye emergency and Pearle Vision went above and beyond. Even though they were fully booked, they managed to fit me in when other places wouldn’t even consider it. The doctor was incredibly patient, friendly, and thorough, and the staff were just as amazing. I rarely leave reviews, but this experience was so positive I had to share. Truly outstanding care. I highly recommend them!","updateTime":"2025-09-11T12:18:34.584698Z"},{"reviewer":"The Last","starRating":"FIVE","comment":"had an absolutely amazing experience here. all the staff were very helpful from choosing frames to the lenses, and the doctor was also very patient and helpful with the exam, a huge thank you to Vanessa, Azaro, Ralph and of course, Raechelle. will definetly return for future eyewear needs. Thank you Very Much!","updateTime":"2025-09-09T22:54:01.886483Z"},{"reviewer":"Peter Wytiah","starRating":"FIVE","comment":"Very good and helpful staff!","updateTime":"2025-08-06T12:32:19.625657Z"},{"reviewer":"Emily Mayo","starRating":"FIVE","comment":"Great experience working with Vanessa!","updateTime":"2025-07-10T15:25:36.968135Z"},{"reviewer":"NightHawk NGC","starRating":"FIVE","comment":"Excellent quick service and to add to it they do direct billing with insurance benefits coverage. I 100% recommend this store location. Today I purchased a pair of Oakley sunglasses with perscription. I will be a repeat customer in the future.","updateTime":"2025-07-05T19:38:31.218402Z"},{"reviewer":"Brenda L","starRating":"FIVE","comment":"What excellent service I received from John Bergen on Sep 16th. I wanted to get a new pair of glasses for my 102 year old mother and I went to Pearle Vision at Carlingwood Mall to see if they could help me out as my mother cannot go out anymore due to her age and fractured vertebrae. John looked up my mother’s file from 2016 saw her frame and used his knowledge and experience to choose a frame yo fit my mother face without seeing her in person and I bought a pair of distance glasses. I picked them up and he had put her name on the arm and case and guess what they fit her face and family & I were so pleased she has new glasses with an updated prescription and they fit her head! I’d like to signal out your employee for service above and beyond the regular and I thank him so much as he provided me a solution that worked well for my mother! Thanks Pearle Vision for the excellent service of your employee John Bergen! Brenda Lovett","updateTime":"2025-07-01T13:18:34.265896Z"},{"reviewer":"Phil","starRating":"FIVE","comment":"They are very professional and friendly, and they have in depth knowledge of vision correction. They have a high tech way of measuring the distances between the eyes, etc, to ensure the best vision possible. I highly recommend the Carlingwood location.","updateTime":"2025-06-22T21:43:08.290364Z"},{"reviewer":"Logambikai Parameswaran","starRating":"FIVE","comment":"Their customer service is excellent","updateTime":"2025-06-11T19:39:25.012005Z"},{"reviewer":"Birgit Widmaier","starRating":"FIVE","comment":"So easy from start to finish. I’ll keep coming back. Thanks Ralph!!","updateTime":"2025-06-03T22:27:19.784042Z"},{"reviewer":"Clay Larin","starRating":"FIVE","comment":"There certainly are many options for eyewear and exams. But-I will say I have particularly been pleased with Pearle Vision, their selection, and quality of service with product! It has been a regular place of service now for many years now! We just keep coming back!","updateTime":"2025-05-28T12:14:15.544300Z"},{"reviewer":"Emma Hamilton","starRating":"FIVE","comment":"I've been here twice and the staff are always friendly and helpful. I found just the frames I wanted at a good price, but the main pull to this location for me is the terrarium of frogs. Really puts Pearle Vision a step above the other three glasses stores in the mall.","updateTime":"2025-04-26T11:33:15.199984Z"},{"reviewer":"Marko -","starRating":"FIVE","comment":"Great service. I bought glasses in Poland before coming here and the glasses slipped. They did a good job and this feels much better. Thank you","updateTime":"2025-03-10T21:07:01.933653Z"},{"reviewer":"Vera O'Reilly","starRating":"FIVE","comment":"I had a wonderful experience at Pearle Vision at Carlingwood Mall with Arazo today. She was friendly and helpful, and she helped me look through all the frames to help me choose. She was very thorough in explaining the process and giving me great advice. Highly recommend going to see her for your glasses needs!","updateTime":"2025-03-01T23:39:55.553761Z"},{"reviewer":"Natacha Lemire","starRating":"FIVE","comment":"I went to this vendor because of the reviews I had read. I was greeted when I arrived at the store. They had a great selection of frames in various price ranges. The sale associate i dealt with was patient, professional and knowledgeable and I ended up purchasing my glasses there. A fantastic experience, would highly recommend.","updateTime":"2025-02-07T17:51:16.471252Z"},{"reviewer":"Adreana wong","starRating":"THREE","comment":"I got an exam done in November and the appt was overall amazing and Dr. Raechelle explained everything really well. At this point have been trying to my get my contact lens prescription which was not given to me when I did my original exam, I was told that I need to wait a week for the trial lens to come in which I understood that was I started that process Dec 17th when I originally tried to order my contact lenses and got denied because the new prescription was for glasses. I had waited till Jan 6th then to go instore and see what is going on with my trial lenses, turned out they were not in until the 17th of Jan as they delayed their holidays which again I understood. Still have not received my trial lens in which i have to wear for a week before i can get my contact prescription. lastly when ever I have called they are either not in office or they do not pick up this is a very frustrating. I JUST WANT MY PERSCRIPTION FOR MY CONTACTS.","updateTime":"2025-01-24T16:59:23.010857Z"},{"reviewer":"Akeem Alli","starRating":"FIVE","comment":"Thanknyou pearle vision for helping me with my eye examination as well as being so quick on getting me on not 1 but 2 pairs also thank you to Vanessa who offered me a protection package inhad no idea about which saved me a good chunk of money on my repairs will definitely come back and I totally recommend","updateTime":"2025-01-18T16:31:03.208491Z"},{"reviewer":"Kamal Tannir","starRating":"FIVE","comment":"Great service. Very helpful and patient. Highly recommend.","updateTime":"2024-12-27T23:21:58.128114Z"},{"reviewer":"小李子飞Blues Li","starRating":"FIVE","comment":"wonderful！ Great thanks to Vanessa!","updateTime":"2024-12-15T04:06:14.156646Z"},{"reviewer":"Dharshini Deivanayagam","starRating":"FIVE","comment":"Got my first pair of glasses from here from Vanessa! She helped me pick out my glasses and recommended the lenses i needed according to my lifestyle. Absolutely love my new pair of glasses and i’ll be back for my sunglasses ASAP ☺️ Thank you Vanessa and Pearle Vision!!","updateTime":"2024-12-15T03:24:10.403824Z"},{"reviewer":"Elif Atasoy","starRating":"FIVE","comment":"Amazing service as always (Vanessa is wonderful!) And loving my glasses!!\nWould recommend for everyone!","updateTime":"2024-12-14T18:04:23.261324Z"},{"reviewer":"1Eleven","starRating":"FIVE","comment":"Love this place. I have been coming to Pearl vision for at least 7 years now and the eye doctor is fantastic. Really cares about the people she sees. Deserves 10 stars.","updateTime":"2024-11-29T20:00:38.500093Z"},{"reviewer":"Tushar Goyal","starRating":"ONE","comment":"The sales representative was really nice and I appreciate her work but I’m really upset with the quality of glasses they were supposed to be opened by me; for the fact they were so expensive I decided to take them home and gently unbox it after work but I’d say my expectations were destroyed as soon as I unboxed my Meta glasses\nThere were water marks on the lenses which is still acceptable but there are scratches already on the frame\nNow I do know it glasses and will eventually get scratched but when buying such expensive glasses we all have aome expectations for the initial quality of the product, so I guess meta failed in it and so dies the store.\nOrder Id: 1004402845839\n\nRating goes even more down went to store in morning and spoke with Vanessa as soon as I showed it’s a meta glasses all I got back is since these are meta glasses we cannot do anything so I guess I’ll have to deal with RayBan myself and it’s a complete waste of time and money.\nNow I have to drive for work all the down to states for a week and I have no support at all and have no answers\nVanessa is now down to a statement that either I should come back again or I should ask for a call back but she still doesn’t know anything about it, now I don’t know what to say if the sales staff itself have no information about these glasses. One of the lenses is not even firm inside the frame and staff wants to provide me with the phone number available online for RayBan as if I don’t have access to it despite first thing I told her when I entered the store is that the official website contact has no response.\nSo now I’m completely stuck with a garbage set of glasses would never recommend to anyone else ever\n\nUpdate 2: called again rayban got a response since the glasses are bought from store have to be dealt at store only so called again to vanessa and told her the same and as obvious mentioned it is a pathetic service so for response she replied that she is new and does not know anything and hung up the call on me. Disgusting service","updateTime":"2024-11-12T15:54:37.016535Z"},{"reviewer":"Николай Потафеев","starRating":"FIVE","comment":"(Translated by Google) I was pleasantly surprised by the professionalism, kindness, openness and desire to help of the staff. Dr. Raechelle Aranha O.D. and Vanessa, honor and praise to such people, thank you very much!\n\n(Original)\nПриятно удивлён профессионализмом добродушием и открытостью и желанием помочь персонала.Dr.Raechelle Aranha O.D. and Vanessa,честь и хвала таким людям,спасибо большое!","updateTime":"2024-10-30T18:26:56.879304Z"},{"reviewer":"Chris Jones","starRating":"FIVE","comment":"Super helpful and customer focused staff who did a great job.","updateTime":"2024-09-06T23:54:22.813196Z"},{"reviewer":"David Okanagan","starRating":"FIVE","updateTime":"2024-08-24T09:43:18.418337Z"},{"reviewer":"Cynthia","starRating":"FIVE","comment":"This was the best eye exam experience I have had in a very long time. The doctor was very thorough and explained each step. The exam was the total package and I felt as if this was a true eye exam and that my prescription would be exact to my sight needs. The help that I received with ordering the proper glasses to fit me and my lifestyle, was unmatched! Alicia was patient and took the time to find the most savings for me. She also took her time with measuring the proper location for the bifocals. I would recommend this location hands-down. This is the third facility I have used since moving to the area and I can truly say my search for an optometrist and eyeglass facility is over!.","updateTime":"2024-08-14T23:45:42.945915Z"},{"reviewer":"Wil Kelly","starRating":"FIVE","comment":"Always amazing service and selection. We have been coming for years and will continue. Ralph's music he plays is great. Sometimes I come by just to listen and shop.","updateTime":"2024-06-08T19:18:49.216249Z"},{"reviewer":"patzdip","starRating":"FIVE","comment":"Great service by the Optician as well as the staff assisting with glasses. I wasn't happy with one of the pairs I purchased and they were extremely kind and understanding and allowed me to exchange them for another pair. Highly recommend this business","updateTime":"2024-04-09T11:40:14.877970Z"},{"reviewer":"Terence Mcdonald","starRating":"FIVE","comment":"Ralph was absolutely wonderful. Very professional very helpful. I’m thrilled with my Ray Ban prescription driving glasses!","updateTime":"2024-04-09T11:36:18.288227Z"},{"reviewer":"Kim Jinkyung (JK)","starRating":"FIVE","comment":"Sitting with John at the moment. My family and I had a great service and got quality pairs of glasses. Apparently, we figured out that other glasses chain gave my family a wrong prescribed glasses. We feel very lucky to come visit this place for sunglasses and glasses! Thank you!","updateTime":"2024-03-26T15:40:35.223648Z"},{"reviewer":"Carlindo Moura","starRating":"FIVE","comment":"John Berger help finding the best frames for my face. Thanks a lot.","updateTime":"2024-02-24T18:36:08.588387Z"},{"reviewer":"John O'Brien","starRating":"FIVE","comment":"Great one-on-one service at this place. No pressure to buy and I was well informed of my lens options. The person (John) that helped me with my purchase appeared to be very knowledgeable and took the time to answer my questions.\n\nUpdate: Received my glasses 7 days after ordering. The glasses were properly fitted in-store after a few adjustments. I bought Ray Ban 6335 frames with non Ray Ban premium 1.67 index lenses, blue light and anti-reflective coatings. The lenses are as clear as my previous RB authentic lenses. The prescription was correct with no distortions or eye-strain. My pupillary distance was correctly measured in-store at order time (important). Pearle Vision was $75 cheaper than another popular big box optical store if you are on a tight budget like I am. I'll buy here again in the future based on my first experience at Pearle Vision Carlingwood Mall.","updateTime":"2024-02-17T14:10:35.865943Z"},{"reviewer":"Joann Luna","starRating":"ONE","comment":"I went to get my eyes reassess 2 weeks after initial eye appointment because my new eye glasses were causing me headaches from blurry vision when looking down that worsen when it's dark.\nThe eye doctor was pleasant and rechecked my eyes. Stated that she my prescription was the same as she prescribed and it was my stigmatism that had changed. Before leaving the establishment- she inquired with her colleagues. That's when they said it was my glasses fames. A male colleague explained to me that it was the frame that was the issue. He used some big word that I didn't understand. I asked him to reexplain as it was unclear to me. He said asked rudely ‘where did you get your glasses, Laurie?’. I shared the information with them and then I asked them to write down the problem with the my frames and they said no. Laughed at the fact that I went to that place to purchase my glasses and I felt as if they were looking down at me. I explained that I had been going there since I was young and there has never been any issue. There was 4 of them in the counter. It was very unprofessional and I left the facility questioning why I have even went there to have my prescription taken 2 years in a row. I would never wish anyone to be feel belittled and ashamed. I would never go back to this location again!","updateTime":"2024-02-17T08:03:55.742203Z"},{"reviewer":"Kevin Nguyen","starRating":"FIVE","comment":"Been a patient of Dr. Aranha's for a few years now. Pretty happy with her as my optometrist.","updateTime":"2024-02-13T13:09:40.053016Z"},{"reviewer":"wendy killeen","starRating":"FIVE","comment":"In October I went to another place of business for an eye exam but liked the frames I found at Pearle Vision. To make a long story short I made an appointment with Pearle Visions optometrist R. Aranha OD to have my eyes rechecked as my ophthalmologist agreed there was a problem with the prescription even after the original optometrist said the prescription was correct. Ralph, the sales agent a Pearle Vision was outstanding in patience and customer service arranging the appointment with Dr. Aranha and refitting the corrected lenses for both pair of glasses. In future I will be getting both my exam and glasses thru the Carlingwood Pearle Vision. Thank you to Ralph and Dr. Aranha for going that extra mile. Very much appreciated.\nWendy K","updateTime":"2024-02-01T23:49:35.991002Z"},{"reviewer":"Matt","starRating":"FIVE","comment":"Excellent customer service","updateTime":"2024-01-27T17:47:30.113649Z"},{"reviewer":"Wendy Killeen","starRating":"FIVE","comment":"John, at the Carlingwood store, took so much time to help me choose the right frames for my features and colouring. Very satisfied with the final decision on frames.","updateTime":"2024-01-21T00:28:53.868488Z"},{"reviewer":"bren luthier","starRating":"FIVE","comment":"Best Optical in the west end of Ottawa. Everyone was so friendly and down to earth. No hype or phoney sales pitches. Just all round great experience. Went there for the glasses, stayed for the playlist.","updateTime":"2024-01-19T18:50:36.448509Z"},{"reviewer":"G O","starRating":"FIVE","comment":"A great experience all around! Everyone was super helpful explaining the process. They were very knowledgeable explaining benefit coverage and billing too, 10/10 would recommend.","updateTime":"2024-01-06T20:09:19.528183Z"},{"reviewer":"Miranda Seguin","starRating":"FIVE","comment":"My experience here was/is 10/10. The deals were great, the patience and knowledge provided was great. They were great with my son today and were so kind and helpful!","updateTime":"2023-12-10T00:23:10.765350Z"},{"reviewer":"rick baltazar","starRating":"FOUR","comment":"Good selection of designer frames with competitive pricing.","updateTime":"2023-11-22T22:06:27.827637Z"},{"reviewer":"Amber Zappa","starRating":"FIVE","comment":"The doctor there was amazing. I had a cataract when I was 4 years old, and she was super informative about options. AND it turns out my exam was free, covered by government/OHIP… whereas, eyedocs and other offices had been charging me this whole time!!! Can’t recommend her enough. She truly cares about her patients!","updateTime":"2023-10-21T10:31:41.567988Z"},{"reviewer":"Karen Pauline Daly","starRating":"FOUR","comment":"I had a very positive experience at this location. I had an eye test and purchased two pairs of glasses. The optometrist was very professional, polite, and answered my questions, although seemed a bit rushed.\nI appreciated being left to browse the frames available at my leisure. I settled on two frames, and they are beautiful. I was impressed with the choices in frames, however, I am new to this whole process. The lady optician who helped me was very pleasant and helpful. I left this business feeling content with the whole process. I would definitely recommend.","updateTime":"2023-09-29T04:27:03.532627Z"},{"reviewer":"Laura Regan","starRating":"FIVE","comment":"Everything was wonderful. The staff were all welcoming and attentive! Dr. Aranha explained everything carefully and calmed any fears we had. The lady that sold us our glasses walked us through the process patiently and explained everything we needed to know.","updateTime":"2023-08-02T22:13:51.051078Z"},{"reviewer":"Kevin Wong","starRating":"FIVE","comment":"Salesperson was extremely friendly and helpful in choosing frames and explaining a first time buyer of progressive lenses.","updateTime":"2023-07-03T23:59:34.909305Z"},{"reviewer":"Jill Steele","starRating":"FIVE","comment":"Been looking for a eye doctor for awhile now since my old eye doctor retired finally found a place ill definitely be going back. Excellent service","updateTime":"2023-06-12T17:18:03.614347Z"},{"reviewer":"M","starRating":"TWO","comment":"My relative and I visited Pearle Vision in March and were mutually disappointed with the service provided by the optometrist. We were both admitted to her office past the scheduled time, and found her manner to be abrupt and aloof. Though I inquired in regards to a problem with my eye, she acknowledged this only vaguely and left my question ultimately unanswered. My relative shared a similar experience, noting Dr. Aranha was equally dismissive of her concerns and in a haste. Given the high expense of the appointments, we did not receive the service that was anticipated. In the future, we will go elsewhere for our optometry needs.","updateTime":"2023-04-20T22:46:42.405218Z"},{"reviewer":"YB _","starRating":"FIVE","comment":"Went with broken eye glasses to be fixed. the person was very friendly and took them, repair and clean them without charging me. I was astonished by the great service. Thank you very much that was very much appreciated.","updateTime":"2023-01-20T01:04:22.316871Z"},{"reviewer":"Aaron L","starRating":"FIVE","updateTime":"2023-01-09T19:31:57.896506Z"},{"reviewer":"Al","starRating":"FOUR","comment":"Not alot of brand glasses to choose from. But the staff isn't annoying. Decent price.","updateTime":"2023-01-03T10:20:59.871657Z"}]