[{"reviewer":"Shar D","starRating":"FIVE","comment":"I had a great experience at Pearle Vision! From my eye exam to selecting both regular glasses and prescription sunglasses, the entire process was smooth and enjoyable. The staff were incredibly friendly, patient, and helpful every step of the way. I really appreciated the time they took to make sure I found exactly what I wanted. Highly recommend!","updateTime":"2025-11-05T00:04:34.901371Z"},{"reviewer":"Jen C","starRating":"FIVE","comment":"Very kind and professional staff! Always great suggestions for glasses and quick at adjusting them to make them more comfortable.","updateTime":"2025-09-04T17:32:40.376073Z"},{"reviewer":"Shawn","starRating":"FIVE","comment":"Excellent service. Knowledgeable couple that helped me choose my sunglasses. They even took the initiative to offer to tighten and clean my older sunglasses that I had on me (no charge). They do direct billing with insurance and are easy to work with. They walked me through step-by-step (I didn't get their names, but they are lovely people). Recommended.","updateTime":"2025-03-08T03:42:12.602474Z"},{"reviewer":"Dilip Bhat","starRating":"FIVE","comment":"Excellent service and quality product and fitting by Manager/Owner, John Chan. We have been dealing with the store for 15 or more years or so. There is outstanding customer service and we do not see any reason to go anywhere else for the price and product.","updateTime":"2024-10-03T22:20:19.696293Z"},{"reviewer":"Judy Kidd","starRating":"FIVE","comment":"This Pearle Vision Business is amazing. John is very efficient and attentive. Great prices and great selection of frames. My 2 pair of glasses were ready in one week. Adjustment only on frame...lenses were perfect as always. Thank you for your great service.","updateTime":"2024-10-01T21:32:46.113749Z"},{"reviewer":"Princess Aquarius","starRating":"FIVE","comment":"Highly recommend Pearle vision Richmond Hill being buying my glasses there for a few years now exceptional customer service John is the best","updateTime":"2024-08-31T22:05:39.689511Z"},{"reviewer":"Ken","starRating":"FIVE","comment":"John is the optician who made my glasses for me. I have been seeing John at Pearl Vision for many years now. He is always friendly and professional. I would not go to anyone else for my eye needs. I have no hesitation in recommending him.","updateTime":"2024-05-08T12:28:02.902856Z"},{"reviewer":"Daniyal Khurram","starRating":"FIVE","updateTime":"2024-05-03T21:25:05.971133Z"},{"reviewer":"Richard Sliva","starRating":"FIVE","comment":"Contact fitting was an excellent experience, Queenie is extremely skilled and patient, really highly recommend.","updateTime":"2024-04-06T00:28:29.613172Z"},{"reviewer":"Andy's Garage Therapy","starRating":"FIVE","comment":"We first visited John (owner) at Pearle vision when my daughter needed glasses. We wanted to order specialty nano-vista glasses that are unbreakable. They were able to get these glasses for my daughter and include transitions lenses for a very reasonable price. Their service is excellent and really show they care about their clients. We have since returned to use them for upgraded lens for myself and my daughter and continue to be extremely pleased. They have always been pleasant and professional. I would also like to say that Queenie was a pleasure to deal with. They always make time to help and get us in and out quickly with excellent results. I enjoy coming to them and will continue in the future. They have a wonderful selection of frames at great prices.","updateTime":"2024-04-02T06:19:37.502474Z"},{"reviewer":"Lana K.","starRating":"FIVE","comment":"I've been a customer of the Pearle Vision for years and always pleasant experience. The Pearle Vision Optometrist/owner, John, is very professional, knowledgeable, helpful, kind and respectful to your needs. The office is clean, the stuff is great. There is a big variety of eyeglasses frames and brands. Dr. Mac is great. Overall, this is a terrific place and I highly recommend it!","updateTime":"2024-03-21T22:39:18.845077Z"},{"reviewer":"Deanne Fhei Panlilio","starRating":"FIVE","comment":"They are very accomodating. John, the owner and Quennie will assist you with the perfect eyeglass or sunglasses that will fits you. Will definitely go back and recommend it to my family and friends!","updateTime":"2024-03-16T08:56:59.639477Z"},{"reviewer":"Lucia Di Minno","starRating":"FIVE","comment":"Professional, knowledgeable service.\nGlasses were ready for pick up days before promised!\nVery pleased with my experience at Pearle Vision Richmond Hill.","updateTime":"2024-01-10T16:55:14.160098Z"},{"reviewer":"Ray Bagley","starRating":"FIVE","comment":"Great people to deal with. Friendly, worked well with an appointment. Excellent customer service","updateTime":"2023-12-23T20:21:53.533315Z"},{"reviewer":"David - GNACanada","starRating":"FIVE","comment":"I have been coming to this location for 12 years and John and his staff give SUPERB SERVICE and I HIGHLY RECOMMEND this eyewear store and all of its medical eye examination doctors and staff!!!","updateTime":"2023-12-02T16:48:49.780257Z"},{"reviewer":"Carmen Neagoe","starRating":"FIVE","comment":"Very good experience every time. Very professional, knowledgeable and helpful.","updateTime":"2023-11-18T02:41:10.901114Z"},{"reviewer":"kko2046","starRating":"FIVE","comment":"Excellent service at this Pearle Vision. They are always helpful with my family's vision needs. I recommend them.","updateTime":"2023-10-24T22:28:51.071573Z"},{"reviewer":"Michelle Tam","starRating":"FIVE","comment":"Amazing and speedy service! My son went there Thursday afternoon for an eye exam and needed new glasses. Didn’t think they could be ready before he goes back to University on Sunday. Just got a call Saturday morning that the glasses are ready for pick up!! Thank you, Pearl Vision!!","updateTime":"2023-10-14T16:03:34.812713Z"},{"reviewer":"Carlos","starRating":"FIVE","comment":"Very friendly and knowledgeable staff. Great experience picking out a pair of glasses as they were attentive to my needs. Very convenient as Bayview Glen Optometrists is located at the back of the establishment.","updateTime":"2023-09-06T17:52:00.535680Z"},{"reviewer":"Randy Nicholson","starRating":"FIVE","comment":"Great service and quicker than expected delivery for my glasses and lenses","updateTime":"2023-08-03T21:07:01.463444Z"},{"reviewer":"Ron Claringbold","starRating":"FIVE","comment":"Absolutely great service and fast with getting prescription staff and Dr chan pleasant and great service 5 star+ in my opinion you will not be disappointed. Thank you pearl vision.","updateTime":"2023-07-27T20:19:05.274313Z"},{"reviewer":"Gaojun Zhang","starRating":"FIVE","comment":"staff are very friendly and helpful. They know the glasses really well and provided the best options for you. Very good experience in the store. Got my hamily’s glasses there for many times.","updateTime":"2023-07-26T23:42:32.698944Z"},{"reviewer":"Yianni Demestihas","starRating":"FIVE","comment":"John and team are just amazing. From quick repairs to assistance in finding lenses, this store is second to none! Extremely friendly and helpful staff made my experience that much better. Very appreciative of them","updateTime":"2023-07-25T12:05:31.654185Z"},{"reviewer":"Talib Valli","starRating":"FIVE","comment":"Me and my wife came here for our regular glasses as well as prescription sunglasses. John is exceptionally friendly, knowledgeable and helpful. Great selection of glasses, and reasonable pricing. I wouldn’t go anywhere else for our optical needs!","updateTime":"2023-05-29T16:58:19.714205Z"},{"reviewer":"Allan Nacario","starRating":"FIVE","comment":"I love this place! Everyone is providing you with an excellent service. Just excellence and superb service!","updateTime":"2023-05-29T00:15:24.465533Z"},{"reviewer":"Mahsa Tavakoli","starRating":"FIVE","comment":"Nice and clean","updateTime":"2023-05-10T16:18:03.473313Z"},{"reviewer":"R M","starRating":"FIVE","comment":"Excellent service & Price\nYou deal directly with the owner which is always a plus.","updateTime":"2023-03-31T19:58:18.192926Z"},{"reviewer":"Bethany Gillingham","starRating":"FIVE","comment":"Dr. Ho is a wonderful eye doctor. She patiently, clearly, and enthusiastically explained eye health to me. The staff in office and in the frames section were very helpful and processed my glasses and insurance very quickly. If you are looking for a new eye doctor, check out this clinic.","updateTime":"2023-02-15T02:22:23.580830Z"},{"reviewer":"Geneitha Allen","starRating":"FIVE","comment":"I have been getting my glasses here for few years, very professional and caring team who always make sure you are satisfied with your purchase. And they take care of all the billing which is great! I have had to adjust arms and nose pieces and they were always willing to help and advise. Their cleaning protocol during COVID, as you try on your frames is amazing. Thank you guys see you next year!","updateTime":"2022-12-26T16:19:34.106167Z"},{"reviewer":"Maggie Steckley","starRating":"FIVE","comment":"We’ve been going here for our eye checkup and our prescription eyeglasses. Services is excellent!","updateTime":"2022-11-24T18:02:18.922277Z"},{"reviewer":"Moti Matityahu","starRating":"FIVE","comment":"Very professional, excellent service. It’s the 3rd time we are purchasing with John.","updateTime":"2022-11-11T23:46:59.734710Z"},{"reviewer":"Dave Vee","starRating":"FIVE","comment":"The only place in Richmond Hill that was willing to help me when I forgot my lenses in London and couldn't drive back the next morning! Staff are great. I wouldn't go anywhere else if I lived here!","updateTime":"2022-10-29T17:22:55.141202Z"},{"reviewer":"Richard Stern","starRating":"FIVE","comment":"Friendly and very caring. Professional","updateTime":"2022-10-21T21:21:53.032773Z"},{"reviewer":"Ben Lall","starRating":"FIVE","comment":"Always have had a wonderful experience. John is amazing in his customer service.","updateTime":"2022-06-13T03:06:04.554224Z"},{"reviewer":"Leslie Rainbow","starRating":"FOUR","comment":"I've been buying my glasses from Pearle for at least 5 years. Friendly and superb service!!","updateTime":"2022-05-22T23:40:32.799122Z"},{"reviewer":"Nathan Davis","starRating":"FIVE","updateTime":"2022-05-09T22:16:36.106011Z"},{"reviewer":"Chris S","starRating":"FIVE","comment":"I rarely have good things to say about optometrist locations, but this one was just an amazing experience. Coming here during COVID, there was minimal wait with others in the waiting room. The optometrist I saw was friendly and explained all the relevant health information to me well. I would not hesitate to come back here again.","updateTime":"2022-05-08T22:23:25.978074Z"},{"reviewer":"Mauricio Barros","starRating":"FIVE","updateTime":"2022-03-29T12:05:27.817002Z"},{"reviewer":"Logan Senathirasa","starRating":"FIVE","comment":"John and his staff are very knowledgeable and helpful to choose the right product to suite your needs.","updateTime":"2022-03-28T21:12:55.808360Z"},{"reviewer":"Robert Falkner","starRating":"FIVE","comment":"Service from John and Queenie is always fantastic. Wouldn't go anywhere else","updateTime":"2022-02-09T22:18:25.762049Z"},{"reviewer":"Rob Loney","starRating":"FIVE","comment":"It’s not often that a retailer you visit infrequently makes you feel valued as a client and as a person, but that’s the way you’ll be treated at Pearl Vision in Richmond Hill. Johnny and team have delivered high-value advice and timely service to me, with consistency, for nearly a decade. I live in Burlington, but the drive to Pearl Vision in Richmond Hill remains the shortest route to great advice and vision care for me.","updateTime":"2022-01-27T17:55:44.459287Z"},{"reviewer":"Kristina Gentes","starRating":"FIVE","comment":"I can’t say enough good things about John and his staff at this location! He’s so wonderful in helping choose the right frames, make suggestions I wouldn’t have thought of and also only what you need and what makes sense!! Also always there in a pinch when your puppy eats your frames!!! Thanks John and all your staff!","updateTime":"2022-01-23T00:07:44.846405Z"},{"reviewer":"Paul","starRating":"FIVE","comment":"Great selection with friendly and helpful staff. John and his team make the process an easy and pressure free one","updateTime":"2022-01-16T18:18:34.394675Z"},{"reviewer":"Kelvin Ng","starRating":"FIVE","comment":"personalized and professional service, thanks!","updateTime":"2022-01-16T05:26:06.373473Z"},{"reviewer":"Julie Yu","starRating":"FIVE","comment":"Johnny and his staff have been taking care of our family's eye care for many years. They always go above and beyond to ensure we get the best care. I have already recommended to all family and friends because their friendly services.","updateTime":"2022-01-15T22:44:15.970532Z"},{"reviewer":"Amy Swanson","starRating":"FIVE","comment":"John and team are consummate professionals. They were patient, knowledgeable and engaging. There is a great selection of frames and brands and I would highly recommend visiting this Pearle Vision location. Thank you again!","updateTime":"2022-01-04T16:03:30.155767Z"},{"reviewer":"Jojo","starRating":"FIVE","comment":"John the owner really took good care of us and made suggestions that were suitable for our needs. Thanks for helping us see well and look good at the same time 🙂","updateTime":"2022-01-03T18:22:13.822676Z"},{"reviewer":"Natalie Mercier","starRating":"FIVE","updateTime":"2021-12-22T23:00:54.499217Z"},{"reviewer":"Yoav Yosipovich","starRating":"FIVE","comment":"I wanted to command Pearle Visions out in Richmond Hill (Bayview & 7) for a terrific work in giving me proper prescriptions. Most notably Dr. E Wong who took her time and made sure I would be getting the right prescription. I went to 3 other optometrists who didn't really understand my condition (Keratoconus) and were not certain on giving me eye glass prescription, thus forfeiting me to poor eye sight that caused headaches, fatigue and poor vision of my day to day duties. Dr. Wong understood the scope of my issues and today I am finally back (after 7 months) to seeing better and doing the things I enjoy. 5 stars for the Pearle Team and Dr. Wong!!!","updateTime":"2021-11-30T19:30:44.504254Z"},{"reviewer":"Allison K","starRating":"FIVE","comment":"John is so helpful, kind, and funny. My husband and I are happy customers at this location since 2016. Excellent customer service!\n\nI had an issue with the arm on my latest pair of glasses and they were less than a month old. John kindly swapped the arm out from mine with the display model to quickly have me on my way again, instead of waiting for a repair! Thank you again!","updateTime":"2021-10-19T20:22:13.433915Z"}]