[{"reviewer":"Telle","starRating":"FIVE","comment":"We booked an appointment over the phone and were able to see the doctor on time. They also do direct billing with Sun Life. They also have this machine that could scan and take images of your eye but you would have to pay an extra $50 Ate Dianne was very approachable and patient with all of our questions. Overall experience was a 5/5! 🫡","updateTime":"2025-09-09T00:28:26.831108Z"},{"reviewer":"Elizabeth San Juan","starRating":"FIVE","comment":"I have been going to Pearle Vision STC for several years now and the last time I came I was assisted by Basant who gave excellent service. Kudos and keep up the good work👍","updateTime":"2025-09-08T16:28:38.673471Z"},{"reviewer":"Clarisa Bugarin","starRating":"FIVE","comment":"I had a great experience today at Pearle Vision. I purchased my new eyeglasses and was assisted by Mona, who was very helpful, patient, and knowledgeable. She guided me through the whole process and made sure I found the perfect pair. Excellent customer service and a smooth experience overall—highly recommend!","updateTime":"2025-09-08T01:10:58.737130Z"},{"reviewer":"Seinelai Oo","starRating":"FIVE","comment":"Just visited Pearle Vision for eyes check today. Customer service with Dianne was really amazing.She help us to choose the right glasses 👓 and frame.","updateTime":"2025-09-07T22:29:21.650273Z"},{"reviewer":"Falana Carimbocas-Myles","starRating":"FIVE","comment":"Great service Bonnie took her time to show my husband and I glasses and styles we liked, she is extremly kind and patient. The customer service was amazing from all the staff, highly recommend 👌🏼","updateTime":"2025-09-07T20:16:31.401920Z"},{"reviewer":"Sudar Pathmaseelan","starRating":"FIVE","comment":"very good place to get glasses thank you Sara and Dianne for helping us","updateTime":"2025-09-07T18:34:59.946218Z"},{"reviewer":"Jennfer","starRating":"FIVE","comment":"Sara was very friendly and helpful. Thankyou Sara.","updateTime":"2025-09-06T21:51:59.504221Z"},{"reviewer":"Francy Ayala","starRating":"FIVE","updateTime":"2025-09-06T21:42:58.506340Z"},{"reviewer":"mary grace modes","starRating":"FIVE","comment":"The team is very accommodating and helpful. We do not have an appointment today but they manage to see us Ly Sandro helped us find the right frame for my kid and explained the discount. From the kid: I LOOVEE IIITT","updateTime":"2025-09-06T20:15:49.738645Z"},{"reviewer":"Andrea Cockrane","starRating":"FIVE","comment":"Excellent customer service.","updateTime":"2025-09-06T19:28:00.421662Z"},{"reviewer":"Razel Cenizal","starRating":"FIVE","comment":"Had a great experience choosing my new pair of glasses!! Thank you Lysandro for all your help!!! 😁","updateTime":"2025-09-06T01:12:03.487816Z"},{"reviewer":"Blessy Ocampo","starRating":"FIVE","comment":"I would like to commend Mona, she was very helpful, patient and very approachable. She gave me lots of choices to choose from. Thank you😊","updateTime":"2025-09-05T22:48:14.648563Z"},{"reviewer":"Janz Yanet","starRating":"FIVE","comment":"Mona is a Great person veryhappy with her service","updateTime":"2025-09-05T22:05:12.097007Z"},{"reviewer":"Peter Paul Limpangog","starRating":"FIVE","updateTime":"2025-09-05T21:58:46.268082Z"},{"reviewer":"Julie Ann Malinis","starRating":"FIVE","comment":"We had such a great experience at Pearl Vision! This is our second time coming here, and both visits have been smooth and pleasant. The service is quick, and the staff are very accommodating. Special thanks to Dianne and Cristelle for being so patient and helpful while we were choosing our glasses. Their friendly attitude made the whole process so much easier. Highly recommended.🙂","updateTime":"2025-09-05T16:21:28.501496Z"},{"reviewer":"Donna Batalla","starRating":"FIVE","comment":"Thank you to Bonnie for assisting us during our visit and love our glasses as well.","updateTime":"2025-09-05T16:21:16.747089Z"},{"reviewer":"Werner Zhang","starRating":"FIVE","comment":"Veryyy good experience with Bonnie. Nice to gooooooooo","updateTime":"2025-09-04T22:50:02.355491Z"},{"reviewer":"Dhea","starRating":"FIVE","comment":"Great experience! Super helpful With everything I needed and all of my options. Happy with the overall services! Basanta did amazing!","updateTime":"2025-09-04T16:39:45.209744Z"},{"reviewer":"Maky Donzo","starRating":"FIVE","comment":"Ramen has been very helpful when I got to this clinic. Patience and enthusiasm are what patients need. Thank you again for your help and keep up the good work.","updateTime":"2025-09-02T21:05:22.132697Z"},{"reviewer":"Helmut Hauschildt","starRating":"FIVE","comment":"Awesome experience. Went to STC [Toronto] branch optical, Elda went beyond expectation, super knowledgeable and accommodating. Had vision tested + frame selected within 1.5hrs, great! Thank you so much. Awaiting pick-up.","updateTime":"2025-09-01T21:27:03.266028Z"},{"reviewer":"Zeny Salvador","starRating":"FIVE","comment":"Happy with the excellent service of Dianne and all the staff. Very professional and explained really well my lens options","updateTime":"2025-08-31T23:30:14.234912Z"},{"reviewer":"Kumari Pathak","starRating":"FIVE","updateTime":"2025-08-31T22:02:30.475556Z"},{"reviewer":"Ethan G","starRating":"ONE","comment":"Horrible. Absolutely horrible. I told them I have not worn contacts in 15 years and they charged me $75 for a contact fitting and trial lenses. My very average script took over a month to arrive, and they lied and said they had repeatedly tried to contact me. They did not call me a single time and their email didn't work. They called my partner about him scheduling and sidelined him when he asked about my appointment. They were rude when I called and told me \"we'll call you when they get here.\" After weeks of waiting, I was put on the schedule after coming into the office saying I wanted a refund. When the appointment finally came, they left me alone to put the contacts in by myself with no help. They checked to see if they fit, and they did. My eyes started to get irritated after about 4 hours and because they were completely unhelpful and abandoned me, I couldn't remove the contacts myself, I had to return and wait for them to remove my contacts. When they finally removed my contacts, they said it was my fault there was a \"miscommunication\" and said that if I needed a \"teaching session\" they would have charged me $100 instead weeks ago. I said that they never told me that, asked what I paid $75 for, and reminded that I had told them initially that it has been 15 years since I wore contacts and that I needed to be taught. They then demanded I return the trial contacts. They used my IFHP insurance, so now I can't get another free eye exam for 2 years, and they only had a single pair of unflattering frames covered by IFHP. My vision is now very disorienting and my eyes hurt. Avoid them.","updateTime":"2025-08-31T20:48:19.728226Z"},{"reviewer":"candylover","starRating":"FIVE","comment":"Have a very good time, Lysandra was very professional and very sweet to work with , very nice to my children, will come back again for sure :)","updateTime":"2025-08-31T20:22:47.825229Z"},{"reviewer":"Katterinne Araya","starRating":"FIVE","comment":"Excelent attention from Basanra","updateTime":"2025-08-30T23:36:25.549242Z"},{"reviewer":"Santosh Shrestha","starRating":"FIVE","comment":"I am a regular customer of Pearle Vision. They are great to take care of patients, especially I want to thank Mr. Basanta for his excellent customer service ;Besides his busy schedule, he is so professional and taking care of us/patients; Your service is great and recommend others to visit Pearle Vision at Scarborough Town Centre","updateTime":"2025-08-30T22:30:44.378707Z"},{"reviewer":"Rafia Shamsheer","starRating":"FIVE","comment":"This is our go to place for all our prescription glasses and eye check up. They are very competitively priced and very professional. We were helped by Angelica and she was amazing!","updateTime":"2025-08-30T22:16:52.211065Z"},{"reviewer":"Nilina Leejoy","starRating":"FIVE","comment":"Thank you so much Dianne.. very much comfortable and excellent service from the beginning till the end. Very kind and helpful.","updateTime":"2025-08-30T19:53:03.134090Z"},{"reviewer":"BIJO j","starRating":"FIVE","updateTime":"2025-08-30T19:52:14.165151Z"},{"reviewer":"Chinmay Chamoli","starRating":"FIVE","comment":"Great experience getting glasses today. Special shout out to Lysandra and Nyeela for all their help","updateTime":"2025-08-30T19:04:29.358918Z"},{"reviewer":"Franchesca Samonte","starRating":"FIVE","comment":"Dianne did a GREAT job in helping me find my pretty glasses.","updateTime":"2025-08-30T17:41:18.990562Z"},{"reviewer":"Robyn Miras","starRating":"FIVE","comment":"Mona was amazing! Very knowledgeable about the products and helped us work within our budget. Super helpful and friendly. All of the staff were wonderful as well—they made the whole experience enjoyable, even for my kids. Thank you for making it such a great visit!","updateTime":"2025-08-29T19:08:48.286213Z"},{"reviewer":"Vijayakumar Mohan","starRating":"FIVE","updateTime":"2025-08-29T00:05:49.736016Z"},{"reviewer":"Beth Camposano","starRating":"FIVE","comment":"Thank you, Mona, for your patience in ensuring I get the right choice of frame. I am quite impressed with your friendly and professional service. You are simply outstanding!","updateTime":"2025-08-28T23:59:07.666914Z"},{"reviewer":"Ishika Vithani","starRating":"FIVE","comment":"The service was great and the staff was wonderful","updateTime":"2025-08-28T23:52:16.823011Z"},{"reviewer":"Rusheen Takhtani","starRating":"FIVE","comment":"I had an amazing experience at Pearle Vision thanks to Hooman! From the moment I walked in, he went above and beyond to make sure I felt taken care of. He was patient, professional, and truly knowledgeable—explaining everything clearly and helping me find exactly what I needed. Hooman’s attention to detail and genuine care made the whole process smooth and stress-free. Exceptional customer service like his is rare to find, and I can’t recommend him enough. Thank you, Hooman, for making my visit such a positive one!","updateTime":"2025-08-28T23:33:11.794879Z"},{"reviewer":"Fireshta Haidari","starRating":"FIVE","comment":"⭐️⭐️⭐️⭐️⭐️\nMona was amazing! She helped us with everything when we ordered our glasses and made the whole process so easy. She was kind, patient, and professional, and she explained everything clearly. Thank you, Mona, for your excellent service!","updateTime":"2025-08-28T23:06:23.595965Z"},{"reviewer":"Melissa MacKay","starRating":"FIVE","comment":"Thank you Basanta for the adjustment on my glasses!","updateTime":"2025-08-28T17:23:14.186042Z"},{"reviewer":"Vaidehi Yogen","starRating":"FIVE","comment":"I had an eye appointment here recently with Dr. Asokan and purchased new frames. All the staff here were incredibly helpful and sweet! Special shoutout to Mona for being so friendly and for helping me choose my frames! Highly recommend.","updateTime":"2025-08-27T03:49:35.174890Z"},{"reviewer":"Manou Koffi","starRating":"FOUR","comment":"(Translated by Google) I especially thank Vina for her work and support of staff and customers; she's the real boss.\nThank you, Specsacers\n#frenchspeaker\n\n(Original)\nJe remercie tout particulièrement Vina pour son travail et son soutien au près du personnel et des clients c’est elle la véritable boss\nMerci specsacers\n#frenchspeaker","updateTime":"2025-08-27T00:28:21.483159Z"},{"reviewer":"Jorge Chavez16","starRating":"FIVE","comment":"Basanta is the best.","updateTime":"2025-08-26T21:12:57.061486Z"},{"reviewer":"Shivali Gamara_11","starRating":"FIVE","comment":"Such a great experience visiting here!!!\nMust visit this place all of workers are very polite and very nice with the smild on their face!! Specially i would like to appriciate Melwin he helped me with his quick and best service! 10/10 recommendation!!","updateTime":"2025-08-26T20:34:17.831582Z"},{"reviewer":"Clacla N. (Clacla)","starRating":"FIVE","comment":"Good experience here. Joe was helpful in getting my prescription glasses. Answered all my questions .","updateTime":"2025-08-26T17:09:24.017300Z"},{"reviewer":"Luzinhel John Marohom","starRating":"FIVE","comment":"I want to thank Mona at Pearle Vision for her wonderful help! She was very patient with me and guided me through the process of choosing my glasses. She took the time to understand what I needed and made the whole experience so much easier. I really appreciate her kindness and professionalism. Highly recommend seeing her if you need new glasses!","updateTime":"2025-08-26T02:56:02.955195Z"},{"reviewer":"Arunachalam Dakshinamurthy","starRating":"FIVE","comment":"Excellent service. I came almost at the closing time yet they were so helpful. Definitely recommend the store. Special mention to Mona who was the store representative during my visit. So if you are at STC, try visiting Pearle Vision for your prescribed glasses or daily wear lenses.","updateTime":"2025-08-26T00:58:53.275143Z"},{"reviewer":"Alyssa King","starRating":"FIVE","comment":"I had a great experience at the clinic. Dianne was super helpful when it came to picking my frames. Thank you!","updateTime":"2025-08-25T22:53:09.617268Z"},{"reviewer":"Ivan To","starRating":"FIVE","comment":"Thomas and everyone in the office has been very helpful and kind. The process was very smooth.","updateTime":"2025-08-24T21:37:56.014406Z"},{"reviewer":"a a","starRating":"FIVE","comment":"​I had a wonderful experience at Pearle Vision getting new eyeglasses, thanks to Diane. They were incredibly helpful and knowledgeable, guiding me through the process and helping me find the perfect pair. I'm so happy with my new glasses and would highly recommend their service.","updateTime":"2025-08-24T16:39:31.621896Z"},{"reviewer":"Latta Tea","starRating":"FIVE","comment":"Diane was the best friendly and professional, she helped me select two beautiful frames which I love thanks!","updateTime":"2025-08-24T16:38:11.799507Z"},{"reviewer":"Michael Villafuerte","starRating":"FIVE","comment":"Came back after 2yrs . Was assisted by Dianne again. Always happy with the service\n\nWe are so happy with the service that Elda and Dianne gave us. We will recommend your store to our friends and relatives. Thank you","updateTime":"2025-08-23T18:50:33.106496Z"}]