[{"reviewer":"Sanjay Modhavadiya","starRating":"FIVE","comment":"Very friendly service! Angela was extremely professional and quickly repaired the pad on my sunglasses — and didn’t even charge me. Highly recommend!","updateTime":"2025-09-17T22:49:29.477331Z"},{"reviewer":"Emad Saadat Akefi (Emad akefi)","starRating":"FIVE","updateTime":"2025-09-12T22:40:05.319586Z"},{"reviewer":"mae pinion","starRating":"FIVE","comment":"What a awesome group of people very pleasant and dedicated to all of their people that they serve thank you","updateTime":"2025-09-06T21:25:46.789774Z"},{"reviewer":"Bryan Hutchinson","starRating":"FIVE","updateTime":"2025-09-06T17:11:36.629472Z"},{"reviewer":"Greg Pyle","starRating":"FIVE","updateTime":"2025-09-06T15:47:32.642535Z"},{"reviewer":"Bryan Dorval (MaddRiker)","starRating":"FIVE","comment":"Great selection. Great prices. If you are looking for new glasses, go see Shawn. He'll hook you up.","updateTime":"2025-09-05T16:09:15.366125Z"},{"reviewer":"Marcel Prescott","starRating":"FIVE","comment":"Good service ive lass minutes thank you great","updateTime":"2025-08-22T23:11:13.668278Z"},{"reviewer":"Lisa & Gary Kleinsasser","starRating":"FIVE","comment":"Amazing service from Tammy when selecting new glasses and sunglasses!! She was great with explaining how the new prescription would be and the benefits of certain lens types. She’s always a please when we come in the store.","updateTime":"2025-08-15T20:16:39.885628Z"},{"reviewer":"neeti singh","starRating":"FIVE","comment":"Had a great experience with staff !!","updateTime":"2025-08-06T22:31:34.885837Z"},{"reviewer":"Landon Furtado","starRating":"FIVE","comment":"I recently purchased a pair of Ray-Ban eyeglasses and sunglasses from Pearle Vision, and I have to give a big shoutout to Shawn for the incredible service. From start to finish, Shawn was knowledgeable, patient, and genuinely helpful.\n\nHe took the time to walk me through the different frame styles, lens options, and helped me find exactly what suited my needs and style. I never felt rushed or pressured—just supported in making the right choice. Both pairs fit perfectly and look amazing.\n\nIf you're looking for someone who knows their stuff and actually cares about your experience, ask for Shawn. Highly recommend!","updateTime":"2025-08-05T18:41:07.302069Z"},{"reviewer":"Mohammad Rahman","starRating":"FIVE","comment":"The technician was excellent! He repaired the strings of my eye glass twice. He did not charge fees gor this work. Nice place inside the mall.","updateTime":"2025-08-05T16:01:22.097252Z"},{"reviewer":"Shawn Golden","starRating":"FIVE","updateTime":"2025-08-02T20:42:00.968391Z"},{"reviewer":"Jason Perrier","starRating":"FIVE","comment":"I had an emergency for my glasses. They staff was amazing. I lost the plastic cushion on my one nose piece. I wasn’t a Pearle Vision customer but that didn’t matter. They fixed it right away no questions asked. My next glasses I will most definitely come there to see them now.","updateTime":"2025-08-02T20:38:02.552124Z"},{"reviewer":"Peter Stratton","starRating":"FIVE","comment":"The best service you'll find in Thunder Bay!!","updateTime":"2025-08-02T18:29:39.431734Z"},{"reviewer":"Chris","starRating":"FIVE","updateTime":"2025-08-01T01:04:49.104527Z"},{"reviewer":"Rhain Mainville","starRating":"FIVE","comment":"Kind people. I was in a rush as I came in on my lunch. Very professional. Knew I was in a rush and moved along quickly, but did not cut corners to accommodate. Will definitely be a frequent customer.","updateTime":"2025-07-29T20:45:47.438605Z"},{"reviewer":"L C","starRating":"FIVE","updateTime":"2025-07-28T21:13:16.936674Z"},{"reviewer":"Ankur singh","starRating":"FIVE","updateTime":"2025-07-28T01:18:29.917486Z"},{"reviewer":"Kurt MacDonald","starRating":"FIVE","comment":"Excellent customer service Brittany at the Thunder Bay location was amazing.","updateTime":"2025-07-18T21:04:50.505262Z"},{"reviewer":"chance smart","starRating":"FIVE","comment":"Associate qas very helpful with helping us choose frames we will be back","updateTime":"2025-07-15T20:12:55.963682Z"},{"reviewer":"Brian Desrochers","starRating":"FIVE","comment":"Brittany was a pleasure to be served by.\nI would give her a raise immediately.","updateTime":"2025-07-11T17:41:51.518591Z"},{"reviewer":"Susan Cramp","starRating":"FIVE","comment":"Very friendly and welcoming. Doctor was very informative. Will be definitely going back and highly recommend that you give them a try. Great experience","updateTime":"2025-06-30T23:21:07.283483Z"},{"reviewer":"Khushali Patel","starRating":"FIVE","comment":"Dr. Eric was so friendly and made me feel comfortable. As this was my first time getting an eye checkup in Canada, I was a little bit nervous and confused. But he made sure that I felt comfortable and gave all the answers to my questions very professionally. Staff members were professional and patient too. So friendly and guided throughout the process. Angela, the lady who helped me to choose glasses, was so friendly and very well informed about everything. I would for sure recommend this clinic.","updateTime":"2025-06-26T01:45:56.400141Z"},{"reviewer":"Joyce Erickson","starRating":"FIVE","updateTime":"2025-06-26T00:56:16.291627Z"},{"reviewer":"Ishwari Thakar","starRating":"FIVE","comment":"Nice and polite staff, helps you finding right glasses.","updateTime":"2025-06-24T18:35:25.054697Z"},{"reviewer":"Barry Atwell","starRating":"FIVE","comment":"Absolutely Speechless.\n\nSimple = Easy...\nThanks Again for\nAll your decision making on\nMy Eye Vision better then.\n\nPERFECT...\nSincerely B. ATWELL","updateTime":"2025-06-16T21:17:11.640274Z"},{"reviewer":"nethi shiva","starRating":"FIVE","comment":"Thanks for fixing my glasses. I had my glasses from long time with me.. Unfortunately one of them came out from the frame. Though I was not bought over there.but still they helped me fixing those glasses. Big thanks to the customer service","updateTime":"2025-05-29T19:30:33.954812Z"},{"reviewer":"Taylor Nelson","starRating":"FIVE","comment":"Awesome experience, reasonable prices, and great customer service. I was assisted by Shawn, who was easy to talk to, super friendly and very understanding, which made my first time visit there one to remember. Definitely will be passing on the recommendation of going to Pearl vision. Thanks again Shawn!","updateTime":"2025-05-28T02:42:51.963363Z"},{"reviewer":"Ryan","starRating":"FIVE","comment":"Came in for glasses adjustment. 5* service. Thank you very much.","updateTime":"2025-05-20T20:38:49.793904Z"},{"reviewer":"Elliot Thompson","starRating":"FOUR","comment":"Great sales people, treated me very nice, professional.","updateTime":"2025-05-06T13:14:19.761920Z"},{"reviewer":"Josh thompson","starRating":"FIVE","comment":"Representative was very insightful and courteous.","updateTime":"2025-05-05T16:01:08.671398Z"},{"reviewer":"kavya2013 prakash","starRating":"FIVE","comment":"I visited Pearle Vision optometrist inside Intercity Mall last week with a severe corneal abrasion. I walked in with red, watery eyes and could barely blink or move my eyeballs. Despite having a busy schedule with many appointments, Dr. Mitchel showed incredible kindness by squeezing me in.\n\nHe patiently explained everything in detail and made me feel at ease. The medication he prescribed worked like magic — I was already 70% better within a day, and fully cured in just three days.\n\nThank you so much, Dr. Mitchel, for your care and compassion!","updateTime":"2025-05-04T15:52:27.962197Z"},{"reviewer":"Darren Ahtila","starRating":"FIVE","comment":"Awsome service, great selection. Appreciated the advice, and opinions","updateTime":"2025-05-02T15:57:08.226451Z"},{"reviewer":"juliana paucar","starRating":"FIVE","comment":"Excellent service and always with the best attitude. This is my place to go for eye exam, reading glasses and sunglasses, they are the best","updateTime":"2025-05-01T02:42:38.356768Z"},{"reviewer":"Maria De Los Angeles Lara","starRating":"FIVE","updateTime":"2025-04-04T21:43:55.412250Z"},{"reviewer":"Rosanna Pratola","starRating":"FIVE","comment":"Shawn was absolutely amazing to deal with!! Honest, funny, wasn’t trying to sell the most expensive pair just because! He help both me and my mom find glasses we loved and at a fair price. We will recommend Pearle Vision to anyone!!","updateTime":"2025-04-01T17:53:05.878043Z"},{"reviewer":"Allan Godick","starRating":"FIVE","updateTime":"2025-03-26T22:09:30.263626Z"},{"reviewer":"David Orr","starRating":"ONE","comment":"Eye strain, headaches, nausea, mental fatigue, the inability to see!!! Yes, pearle helped me downgrade my entire life, and with a smile too! Not just once, twice! With a 4 year gap in between. 2 pairs of glasses each time. However, after being called back to Pearle, It's been explained to me by Dr. Wan that it's not \"Pearle\" that is manufacturing the lenses \"SO\" it's not actually Pearle that is to blame for the poorly made lenses with variable magnification, curvatures and color anomalies present from just below the top of the nose pieces. So, there is only a small slit at the top of the lenses with \"almost proper\" vision. My first honest review was a week ago, It was a 1 star review that was not well written. 12 hours later, I was contacted by the manager who had received a call from the regional manager regarding my review. An appointment was booked for me to verify my prescription by Dr. Wan. The appointment went well. He verified that the initial prescription that he wrote was, in fact, correct. He seemed elated that there hadn't been an error on his part and went on to tell me that all the glasses were tested for accuracy when they arrive. I asked him where on the lens they are checked? He said the very center of each lens.... I watched the lady at the front verify my lenses, it takes literally a few seconds. This is NOT checking lenses!!! It's not effective at determining the quality and consistency of the lenses formation on the entire viewing area! So, after my 3:00 appointment with Dr. Wan I head over to Pearle to see the manager Shawn Golden whom is very busy with customers and remained that way, I stood there for a short period then returned three times over the next hour and a half. There was no change to the scene at all. BUSY!!! I went home expecting that I will hear from him later, or in the next couple days.. It just didn't happen.","updateTime":"2025-03-14T02:22:38.091719Z"},{"reviewer":"David Warren","starRating":"FIVE","comment":"Staff was quick to help at the front counter. I was there to purchase a new frame and I was on my way out of the store in 15 minutes with my lens installed in the replacement frame .","updateTime":"2025-03-13T22:04:18.549506Z"},{"reviewer":"曹诗麒","starRating":"FIVE","comment":"Its really good and professional.","updateTime":"2025-03-08T22:24:44.727108Z"},{"reviewer":"Therese Dechêne","starRating":"FIVE","comment":"I love the service you get from this store. They are very patient and will always go the extra mile to provide an excellent experience.","updateTime":"2025-03-04T19:53:41.010144Z"},{"reviewer":"laura hardie","starRating":"FIVE","comment":"Angela helped out my partner and I and she was a wonderful ray of sunshine! we had such a fun and helpful experience I had to leave a review! great frames, prices, and service:)","updateTime":"2025-02-24T21:27:24.296165Z"},{"reviewer":"Karen Urbanski","starRating":"FIVE","comment":"First time customer picking frames from the Pearl Vision store at the mall . Angela was extremely helpful , knowledgeable and friendly . The selection was excellent. Great experience,Thanks","updateTime":"2025-02-12T20:06:41.599014Z"},{"reviewer":"Shawna Liikala","starRating":"FIVE","comment":"They replaced the missing pad on my glasses for free! It was a swift process and they even cleaned my glasses too 🫶","updateTime":"2025-01-31T20:22:58.969719Z"},{"reviewer":"En Dawkwis","starRating":"FIVE","comment":"Excellent customer service and great selection of Glasses at great prices!! Gurleen, and all staff went above and beyond to make sure we received the help we needed picking out our new glasses. Thank you!!","updateTime":"2025-01-25T22:25:59.571929Z"},{"reviewer":"Jen Pauluk","starRating":"FIVE","comment":"Great friendly service. Highly recommend. Provided bide excellent assistance in finding the right glasses and worked closely with us to ensure we where satisfied with our purchase.","updateTime":"2025-01-19T19:30:58.512980Z"},{"reviewer":"John Wilson","starRating":"FIVE","updateTime":"2025-01-15T15:25:49.308629Z"},{"reviewer":"Dana Fiorito","starRating":"FIVE","updateTime":"2025-01-06T23:28:30.888548Z"},{"reviewer":"Mark Halabecki","starRating":"FIVE","comment":"Thanks to Shawn and Sam for the amazing service, I was able to pick out my frames and get a great deal on my new glasses. It’s always a chore to get new glasses (been doing this for over 35 years now), but the staff at Pearle Vision in Thunder Bay are always personable and helpful and give great advice. Thanks for making the process easy and painless!","updateTime":"2024-12-16T16:55:41.105395Z"},{"reviewer":"john schan","starRating":"FIVE","comment":"Very good selection , great customer service , prices are very high , but they seem to be high everywhere.","updateTime":"2024-12-06T15:19:48.678497Z"}]