[{"reviewer":"tony croce","starRating":"FIVE","comment":"What an amazing experience I had!!!!\nI would like to thank Simran for her personal touch on helping me with the selection of my glasses. I highly recommend Pearle Vision at the Seaway Mall as a go to for eye care.\nAlso staff very friendly and helpful.\nSix stars if that was an option","updateTime":"2025-12-20T23:31:25.953235Z"},{"reviewer":"Linda Wallman","starRating":"FIVE","updateTime":"2025-12-17T14:46:45.177682Z"},{"reviewer":"Mark Benedict","starRating":"FIVE","comment":"New to the area. Over the last few months I had to visit the Welland store a few times. Happy to share my awesome experiences. Dealing with Simran and Rachel was a pleasure. They were both very knowledgeable, patient and all around Friendly. And I love my glasses ! Thanks 🙏","updateTime":"2025-12-10T02:11:06.645533Z"},{"reviewer":"Philly G Guitarman","starRating":"FIVE","comment":"Always a pleasure to visit . Very helpful and friendly and a great variety to pick from Don's a great person and very knowledgeable, can't say one bad thing about Pearle Vision thanks again for all your help !","updateTime":"2025-11-28T00:58:17.196171Z"},{"reviewer":"Tom Wallis","starRating":"FIVE","comment":"The entire staff at Pearle Vision in Seaway Mall nee d a huge thank you today for service over and above special thanks to Don and Simran for their help","updateTime":"2025-11-07T18:52:36.541854Z"},{"reviewer":"Justin Nickerson","starRating":"FIVE","comment":"I was treated with the upmost respect and all of my needs were listened to, very friendly staff. And did not make me feel bad for not being able to afford much. I will absolutely be coming back and will recommend people to come as well!","updateTime":"2025-10-06T22:10:00.179854Z"},{"reviewer":"T Biernacki","starRating":"FIVE","comment":"Thank you Don for your excellent service today in tightening my glasses. I will definitely return to purchase new eyewear. Love the new store location bright and great selection.","updateTime":"2025-10-04T23:10:32.989715Z"},{"reviewer":"Donovan Blackwood","starRating":"FIVE","updateTime":"2025-09-06T02:43:41.389884Z"},{"reviewer":"John Peaire","starRating":"FIVE","updateTime":"2025-09-02T23:33:42.994997Z"},{"reviewer":"Biryani Queens","starRating":"FIVE","comment":"Always our family's go-to store! Simran is a true professional with an exceptional eye for aesthetics, which makes choosing the perfect frame so much easier. The variety is enormous, and the service is top-notch. Highly recommended!","updateTime":"2025-08-28T22:02:55.054850Z"},{"reviewer":"Robert Macphee","starRating":"FIVE","comment":"I almost went someplace else , as I have had poor customer service in the past .\nI had met Simran prior and I thought I would give her a chance to recover my business. Simran was such a breath of fresh air. Honest , funny , a true pleasure to deal with. Simran helped me find the perfect fit for me and was so honest through process. Top shelf treatment from Simran , I will definitely return for all my eye wear needs moving forward.\nThank you Simran Jodhka","updateTime":"2025-08-15T20:06:01.359403Z"},{"reviewer":"Murphys law","starRating":"FIVE","comment":"I had such a great first experience with getting glasses, sunglasses and safety glasses that I came back and purchased another 2 pairs. Simran is very helpful and knowledgeable and made this an easy process. I will be coming back to this location for all my future purchases. 10/10 recommend","updateTime":"2025-08-11T21:40:35.637903Z"},{"reviewer":"Matt Staffen","starRating":"FIVE","updateTime":"2025-08-10T20:14:24.982945Z"},{"reviewer":"Gaetan Valliere","starRating":"FIVE","updateTime":"2025-08-07T16:20:22.008808Z"},{"reviewer":"Greg Melloni","starRating":"FIVE","comment":"I Love going in there the ladies are fantastic!! The lovely Jillian is always a peach and so helpful and lovely to talk too! The store Manager is fantastic as well. She works hard even if she is “tired” she is great to talk to as well. They both make you feel like you have known them for years such easy going happy ladies! I would give them a raise 😉","updateTime":"2025-07-25T20:54:03.821674Z"},{"reviewer":"Anita","starRating":"FIVE","comment":"Pearle took good care of me and I would definitely come back","updateTime":"2025-07-09T13:48:28.638859Z"},{"reviewer":"Paul Lopinski","starRating":"FIVE","comment":"Thank you Pearle Vision, specifically Gillian, for tremendous help through the years with my Eyewear. This year the Eyewear came in on budget, and was processed quickly. Many thanks ⭐️⭐️⭐️⭐️⭐️ always an awesome experience","updateTime":"2025-06-27T22:38:06.139158Z"},{"reviewer":"Fabiana Beranger","starRating":"FIVE","comment":"I had the best experience at the Seaway mall location! Rachel was great! Very professional, polite, friendly and knowledgeable! Thank you!","updateTime":"2025-06-20T22:00:13.175012Z"},{"reviewer":"Masha Madawala","starRating":"FIVE","updateTime":"2025-06-09T21:57:04.972649Z"},{"reviewer":"Shannon Noel","starRating":"FIVE","comment":"Attended Pearle Vision at Seaway Mall yesterday, and luckily for my husband and I, Rachel was working again. Rachel had helped us select frames a couple of weeks before and she recalled the exact ones we had selected. Rachel is extremely helpful, knowledgeable and wonderful to deal with. We highly recommend her to everyone. Thank you very much Rachel!","updateTime":"2025-06-05T00:50:30.241942Z"},{"reviewer":"Shane Keagan","starRating":"FIVE","updateTime":"2025-05-27T14:05:24.851156Z"},{"reviewer":"Jaskaran singh Punia","starRating":"FIVE","updateTime":"2025-05-06T20:27:52.251479Z"},{"reviewer":"Matias Cardenas","starRating":"FIVE","updateTime":"2025-05-02T20:57:09.669915Z"},{"reviewer":"Peter Antal","starRating":"FIVE","comment":"Absolutely great location. There is a young lady working who helped me a lot with her advice. I had my glasses made in December and I am very satisfied. Thank you Pearle Vision, thank you young lady for your help. I recommend this location to anyone who wants quality service and great glasses.","updateTime":"2025-04-24T20:44:22.420006Z"},{"reviewer":"Lori P","starRating":"FIVE","comment":"Don at Pearl Vision Welland is simply outstanding. A true example of what customer service should be.","updateTime":"2025-04-06T11:32:05.245339Z"},{"reviewer":"Cam/Penny Page","starRating":"FIVE","comment":"Gillian was wonderful. She was extremely helpful. She was very patient with my frame choice & kept finding more choices. We will definitely return to have her take care of us.","updateTime":"2025-04-05T12:27:02.472813Z"},{"reviewer":"Dana Tanko","starRating":"FIVE","comment":"Awesome selection and prices not to mention the friendliest staff. Gillian went above and beyond!","updateTime":"2025-03-27T21:06:29.567415Z"},{"reviewer":"David Wiebe","starRating":"FIVE","updateTime":"2025-03-08T16:53:32.553483Z"},{"reviewer":"Jimmy L","starRating":"ONE","comment":"My lenses were ruined after about 1 year from what appears as micro scratching. Seems like just bad quality. I went back to using my old glasses. Also I guess the staff in store can't adjust glasses at times. I'll be finding a new spot for our family.","updateTime":"2025-02-12T15:58:22.038605Z"},{"reviewer":"Ben Vandervalk","starRating":"FIVE","comment":"Laura was a big help with picking out my new glasses, when I was having trouble deciding. She took pictures of me wearing several different frames, which was really helpful because I can't see much without my prescription glasses on.","updateTime":"2025-01-29T17:42:58.156916Z"},{"reviewer":"Stan Prochownik","starRating":"FIVE","comment":"Very kind and informative ,and good sense of humor","updateTime":"2025-01-09T19:49:02.203372Z"},{"reviewer":"Phillip Lewis","starRating":"FIVE","comment":"This location in the Seaway Mall is great. Don and his co-worker looked after us like we were royalty. They are friendly, efficient and helpful when picking out frames.","updateTime":"2024-12-15T21:59:02.780339Z"},{"reviewer":"Tony Mous","starRating":"FIVE","comment":"I have been dealing with this store for the last 30 plus years and have been very happy with the help looking after my eye care needs. I have been dealing mainly with Don over the years and I got to say he really knows his job well and has great people skills I will miss him when he retires again.","updateTime":"2024-11-16T15:37:04.875668Z"},{"reviewer":"Bruce Powell","starRating":"FIVE","comment":"Great Friendly staff!! Any problems with glasses will check repair right away! Don is fantastic!","updateTime":"2024-11-10T00:07:41.724070Z"},{"reviewer":"C Prescott","starRating":"FIVE","comment":"We brought my elderly mother (who has dementia) to select new glasses (having lost her previous pair). Working with a customer who has advanced dementia can be challenging, particularly given decision-making, patience, and memory (very limited ability to recall which pairs had been tried & whether she liked a pair) are compromised. We couldn’t have been more pleased with the exceptional service, kindliness, attentiveness we received from Jillian. Having enjoyed their previous experience with Pearle in Calgary, my dad felt strongly that we should travel to the nearest Pearle Vision in Welland (they now reside in St. Catharines). So very glad we did!! A 1000 thank yous to Jillian & team!","updateTime":"2024-11-01T12:32:24.644341Z"},{"reviewer":"Tina Stavinga","starRating":"FIVE","comment":"Great place for glasses. Staff goes up and beyond to help out.","updateTime":"2024-09-13T00:06:45.124952Z"},{"reviewer":"5speed sierra","starRating":"FIVE","comment":"I've been dealing with this location for over ten years and everytime I leave I'm happy with the service I've gotten. They truly do care about your glasses and making sure they're right. I've been to other places in the past and they cannot even come close to this place! The one employee Constance extremely kind and is great to deal with. 10 out of 5 stars for this location. Would recommend","updateTime":"2024-07-22T19:23:19.798042Z"},{"reviewer":"Kendra Wiseman","starRating":"FIVE","comment":"I had a bad experience with a certain employee. I made poor google review and the manager had called me to resolve the issue. It’s not often that you actually get a manager who cares so much about making things right!","updateTime":"2024-07-11T15:12:20.071322Z"},{"reviewer":"John Ingribelli","starRating":"FOUR","updateTime":"2024-06-19T18:26:55.272289Z"},{"reviewer":"Rick Kyle","starRating":"FIVE","comment":"Went to purchase glasses and was waited on by Constance.She was very kind and took her time with us showed us many frames and made sure I would be satisfied with my glasses. She has a great disposition and was fun to work with. She does an excellent job with the customers.","updateTime":"2024-06-16T22:52:46.890104Z"},{"reviewer":"Shawna Luey","starRating":"FIVE","comment":"We have visited this location a few times now for my daughters’ glasses needs. Simeon has helped us every time and is so friendly and knowledgeable. She goes out of her way to help explore options and is very patient. Thank you!","updateTime":"2024-06-11T01:09:49.873324Z"},{"reviewer":"wendy L","starRating":"FIVE","comment":"They are extremely helpful and give 100% customer service all the time. Because of the staff we go here for all our optical needs.","updateTime":"2024-04-26T01:50:48.576138Z"},{"reviewer":"Brenda Gaudreau","starRating":"FIVE","updateTime":"2024-04-25T23:10:33.365462Z"},{"reviewer":"Colleen Brazeau","starRating":"FIVE","comment":"It is a pleasure to do business at Pearle Vision in the Seaway Mall. Gillian is so very helpful and a delight to spend time with as she helps you choose your frames. Don is precise at measuring and ensuring that your fit is perfect. All in all, it's a great store that offers specials and quality.","updateTime":"2024-04-19T17:00:26.602077Z"},{"reviewer":"Kat C","starRating":"ONE","comment":"Poor customer service","updateTime":"2024-04-17T15:04:09.890614Z"},{"reviewer":"Bubble B","starRating":"ONE","comment":"If I could give 0 stars I would. To start today I went for an eye exam at my regular eye doctor. They asked for my current glasses to read them for prescription.. they then found that pearl vision had put Anti Fatigue in the lenses and I was advised this was really bad for my eyes and I could have permanent damage and that anti fatigue should have never been added as it wasn’t in my prescription! Will not be returning after this mistake!","updateTime":"2024-04-16T00:34:56.674817Z"},{"reviewer":"Oksana Morozova","starRating":"FIVE","comment":"Exceptional customer service from Gillian is an essential factor that makes Pearl Vision successful and brings people back.\nHer unique ability to connect with people and create very personalized service experience is highly appreciated.","updateTime":"2024-04-15T23:33:49.334974Z"},{"reviewer":"Leanne Pacey","starRating":"FIVE","comment":"I have been wearing glasses for 34 years and I always dread \"glasses shopping\"! I always shop around trying to find My \"wow\" glasses, visiting several stores and then making My decision. Before today I visited only a few places, I was in Welland today and thought I would try Pearle Vision in the Seaway Mall .... I've always seen the store but never tried them out before. My intention was to look around, take some pics then compare to others I've seen at other places. Well....for the first time ever I found 3 favourite glasses and with the help of an optician, I made My decision. Then I picked out a pair for sunglasses as well! I have never had such a positive experience from start to finish! It was such a a pleasure \"eyeglass shopping\" today and can't wait to get My new glasses! The variety and customer service was amazing! Thank you!!","updateTime":"2024-03-26T01:49:20.345260Z"},{"reviewer":"Ron Sayles","starRating":"FIVE","comment":"I've been dealing with Simran, she is an absolute professional and a delight to help me with my issues with my glasses. She is very friendly and knowledgeable !!!","updateTime":"2024-03-09T01:26:06.702564Z"},{"reviewer":"kandys mattatall","starRating":"FIVE","comment":"great selection of frames, knowledgeable staff and above the top customer service given to all of us, thank you","updateTime":"2024-03-02T08:46:09.853840Z"}]