Privacy Policy

Privacy Policy

This Privacy Policy is effective as of May 14, 2023. Your prior activities on the site may have been governed by an earlier version of the Policy.

This Policy describes how we, Luxottica Retail North America, Inc. and its subsidiary companies, handle information we learn about you from our website.

CONTACT US
We welcome your questions, comments and concerns about privacy. We are committed to the resolution of concerns or complaints about your privacy and our collection or use of your PII. If you have any questions regarding this Privacy Policy or how we protects your PII, please contact the Data Protection Officer at the following email address: dpo-rprp@essilor.ca.

HOW WE COLLECT THE INFORMATION
There are many ways that we obtain information from you: (1) via signup on any Pearle Vision website(s); (2) from an online, email, retail, fax or telephone purchase; (3) from navigational information about where visitors go on our website; (4) when you enter a Pearle Vision sweepstakes/giveaway; (5) when you sign up at a Pearle Vision store; (6) upon contacting customer service to request Pearle Vision communications; (7) upon signing up at an event.

THE INFORMATION WE COLLECT
When you register online to receive our product information, you will need to provide us with your name, address and email address. When you make a purchase through Pearle Vision's website, you also will need to give us your telephone number and credit card number so we can process your payment and contact you in the event of any problems with delivery. When you order through Pearle Vision’s website, we collect your name, billing address, shipping address, email address, phone number(s) and credit card number (with expiration date) or gift card number.

If you contact our customer service department, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible. Whether or not you provide this information is entirely up to you.

In order to provide users and subscribers with the most efficient and enhanced service and to better understand your preferences, We may request your gender, year of birth, sports of interest, shopping preference and product interest. Whether or not you provide this information is entirely up to you.

We also may collect additional non-personally identifiable information (for example, browser version, IP address) which will provide information regarding the general use of our website. The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services.

HOW WE USE THE INFORMATION
This website is exclusively directed to individuals residing in Canada and by providing your personal information you confirm to reside in Canada. As such, all personal information that we obtain about you will be recorded, used and protected by us in accordance with current North American data protection legislation and this privacy policy. By providing us with your personal information, you consent to us processing this personal information in one or more of the ways described in this Privacy Policy.

We will primarily use your personal information to provide products and services to you, for example:

1) To process and fulfill your order, including to send you emails to confirm your order status and shipment, and other related emails

2) To administer a contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest).

3) To send you information/materials via email or mail about products, offers and news we think could interest you. This information may relate to products, services, offers and news of Pearle Vision products or any other products and services by any company affiliated with us.

4) To analyze visits to the website and learn about the interests of our visitors as well as visitor’s physical features in the aggregate so we can improve our products and services and deliver the best user experience.

COOKIES
A cookie is a small removable data file that is stored by your web browser on your computer. Cookies are only used by us to allow you to use our web site in the most efficient manner. Cookies allow you to place an order on our website and allow us to enhance and personalize your online surfing and shopping experience. For example, we use cookies to:

1) Remember the items in your shopping basket;

2) Recognize you when you return to our website;

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Please note, however, that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

We also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our websites about your interaction with our communications, including advertising and emails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device but we will not identify you as an individual.

SHARING INFORMATION WITH THIRD PARTIES
We will never sell any information about you to anyone.

We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. We may need to share personal information with these third parties so that they can perform these services, however, we limit the personal information that We give to them and authorize them to use this information only for the purpose of performing those services.

We share aggregated demographic information about our user base with our agents, including agencies or third party vendors so that they can provide marketing analysis and consult on advertising strategies. This information does not identify individual users. We also may share non-personal information, such as the number of users who visited the website during a specific time period or who purchased a specific product through the website, with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.

We may release personal information if we believe in good faith that: the law or legal process requires it; if we have been advised by counsel; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Pearle Vision, or any of our respective affiliates, business partners, customers or others.

We may release personal information if we believe in good faith that: the law or legal process requires it; if We have been advised by counsel; We have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Pearle Vision, or any of our respective affiliates, business partners, customers or others.

As with any business, it is possible that as our business develops, we might go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of our assets or buying online stores or other assets. In such transactions, information about customers will likely be transferred. You will be notified via a prominent notice on our site for 30 days of any such change in ownership or control of your personal information. You will be deemed to have consented to the transfer of your personally identifiable information to any such successor entity unless you notify us via email to the contrary within the 30 day period.

Personal information submitted to or collected through this website may be stored and/or processed in the United States or abroad, Italy or Canada for the purposes described in this privacy policy. By using Pearle Vision products and services (including our website), you consent to any such transfer of information outside of your country.

We do not share, sell or rent to other third parties any personal information that you provide to us, except with your consent or as described in this Privacy Policy.

E-MAIL OPT-OUT/UNSUBSCRIBE
We have a company policy not to flood people with email correspondence, but simply to give you periodic information so you can stay up to date on what we are offering.

YOU can easily unsubscribe at any time you want by contacting our customer service department or by following the instructions contained in the email. It takes some time to put opt outs in effect so you may still receive emails from us for several weeks after your request is received.

We also use your email address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make online. All emails you receive will provide you with information as to how to get off the email mailing list if you so desire.

DIRECT MAIL
If you would like to update your mailing information or want your name and address removed from our direct mailing list you can contact our customer service department.

ACCESS TO YOUR PERSONAL INFORMATION
We will provide you with access to the personal information you provided to us by allowing you to view, update or correct your information. In order to protect your privacy, we take steps to verify your identity before granting you access to the private information or enabling you to make corrections. We will accomplish this through the use of passwords and personal data.

If you want to find out what personal information we hold about you, please contact our customer service department.

UPDATES TO PRIVACY INFORMATION
We update this Privacy Policy from time to time. Please review the site periodically to see any updates to the information provided here. This Privacy Policy was last updated on May 14, 2023.